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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. About the Role. The Product Ops team is focused on ensuring thredUP Ops adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. You will also apply your love of fashion and/or the resale industry to help us honor our promises to suppliers and buyers. As a Pricing and Authentication Coordinator, you will be based in a distribution center and will report to a Product Ops Supervisor. Your work will be primarily focused on one of these two areas: Pricing & Authentication, or general projects on product. Occasionally you will also support Quality Assurance (QA) Ops during high volume times. As you fine-tune your skills, you may be asked to support other areas, tackle special projects, and mentor others according to business needs. In Pricing & Authentication, you will. Focus on pricing and authentication with an emphasis on lower level authentication brands. Receives exposure to higher risk authentication brands as the business allows. Regularly monitor, audit and update the internal pricing tables of a broad range of retailers. Assist in educating itemizers about brands and product acceptance. Partner with Product Ops Supervisor to ensure FIFO is maintained for all items in the Under Review queue. Support Customer Service team in price update requests. Requirements. Knowledge of apparel quality standards (experience with secondhand is a plus!). Ability to identify, prioritize, and complete tasks under tight deadlines. Strong organization and scheduling skills. Ability to exercise independent judgment and operate with minimal supervision. Flexibility, creativity and willingness to optimize processes. Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. The Product Ops team is focused on ensuring thredUP Ops adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. As a Pricing and Authentication Coordinator, you will be based in a distribution center and will report to a Product Ops Supervisor. Your work will be primarily focused on one of these two areas: Pricing & Authentication, or general projects on product. Occasionally you will also support Quality Assurance (QA) Ops during high volume times. As you fine-tune your skills, you may be asked to support other areas, tackle special projects, and mentor others according to business needs. Focus on pricing and authentication with an emphasis on lower level authentication brands. Receives exposure to higher risk authentication brands as the business allows. Regularly monitor, audit and update the internal pricing tables of a broad range of retailers. Assist in educating itemizers about brands and product acceptance. Partner with Product Ops Supervisor to ensure FIFO is maintained for all items in the Under Review queue. Support Customer Service team in price update requests. Knowledge of apparel quality standards (experience with secondhand is a plus!). Ability to identify, prioritize, and complete tasks under tight deadlines. Strong organization and scheduling skills. Ability to exercise independent judgment and operate with minimal supervision. Flexibility, creativity and willingness to optimize processes. Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. You must be at least 18 years old and have basic English literacy skills. ","externalApply":false,"cityState":"Phoenix, Arizona","country":"United States of America","postalCode":"85043","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1648","standardisedCity":"Phoenix","locationAccuracyLevel":"address","jobFamily":"Merchandising","externalTracking":false,"SupervisoryOrg":"Merchandising (Sandra Goodman)","visibilityType":"External","longitude":"-112.2254495","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-112.2254495,"lat":33.4362975},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"5012.S3","stateCountry":"Arizona, United States of America","jobId":"1648","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"5012.S3","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Estefania Juarez Aguayo","titlenew":"Pricing & Authentication Coordinator","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><b><u>About the Role</u></b></p><p><b><span>The Product Ops team is focused on ensuring thredUP Ops adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. You will also apply your love of fashion and/or the resale industry to help us honor our promises to suppliers and buyers.\u00A0</span></b></p><p><b>\u00A0</b></p><p><b><span>As a </span><b>Pricing and Authentication Coordinator</b><span>, you will be based in a distribution center and will report to a Product Ops Supervisor. Your work will be primarily focused on one of these two</span><b> </b><span>areas:\u00A0 Pricing & Authentication, or general projects on product. Occasionally you will also support Quality Assurance (QA) Ops during high volume times. As you fine-tune your skills, you may be asked to support other areas, tackle special projects, and mentor others according to business needs.</span></b></p><p><b>\u00A0</b></p><p><b><span>In Pricing & Authentication, you will:</span></b></p><ul><li><p><b><span>Focus on pricing and authentication with an emphasis on lower level authentication brands.</span></b></p></li><li><p><b><span>Receives exposure to higher risk authentication brands as the business allows.</span></b></p></li><li><p><b><span>Regularly monitor, audit and update the internal pricing tables of a broad range of retailers.</span></b></p></li><li><p><b><span>Assist in educating itemizers about brands and product acceptance.</span></b></p></li><li><p><b><span>Partner with Product Ops Supervisor to ensure FIFO is maintained for all items in the Under Review queue.</span></b></p></li><li><p><b><span>Support Customer Service team in price update requests.</span></b></p></li></ul><p><b><span>\u00A0</span></b></p><p><b><u>Requirements</u></b></p><ul><li><p><b><span>Knowledge of apparel quality standards (experience with secondhand is a plus!).</span></b></p></li><li><p><b><span>Ability to identify, prioritize, and complete tasks under tight deadlines.</span></b></p></li><li><p><b><span>Strong organization and scheduling skills.</span></b></p></li><li><p><b><span>Ability to exercise independent judgment and operate with minimal supervision.</span></b></p></li><li><p><b><span>Flexibility, creativity and willingness to optimize processes.</span></b></p></li><li><p><b><span>Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.</span></b></p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</p><p></p><p><b>Before you go, our legal team wants you to know...</b>You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.</p>","cityStateZipCode":"Phoenix, Arizona, 85043","locale":"en_US","title":"Pricing & Authentication Coordinator","jobSeqNo":"THRTHRUS1648EXTERNALENUS","postedDate":"2026-09-08T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are looking for a Pricing & Authentication Coordinator to support pricing and authentication processes within our distribution center. You will monitor pricing tables, assist with product acceptance, and help maintain quality standards. 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- Full-time
About the position
We're sorry… the job you are trying to apply for has been filled.
Maybe you would like to consider the Categories below :
About the company
Inspiring the world to think secondhand first. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our pro…
Fair Compensation
Fair pay and attractive terms
Onboarding
A Structured Start from Day One
A supportive team
Mutual Respect and Open Collaboration
Future Outlook
A Secure Job with Growth Opportunities
Similar job titles
- Product Authentication Specialist
- Pricing and Valuation Analyst
- Quality Assurance Coordinator
- Inventory Management Specialist
- Apparel Quality Auditor
- Secondhand Product Analyst
- Brand Pricing Consultant
- Customer Service and Pricing Advisor
- Authentication Process Coordinator
- Marketplace Operations Associate
Relevant places near
- New York City
- Los Angeles
- Chicago
- Brooklyn
- Houston
- Queens
- Philadelphia
- Phoenix
- Manhattan
- San Antonio
Open application
ThredUp Inc
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Build relationships with engineering teams, product managers, and cross-functional partners to ensure infrastructure supports company goals. Contribute to defining strategic technical direction, setting infrastructure roadmaps, and guiding prioritization. Advocate for best practices in reliability, security, and cost management. Ensure knowledge is shared within the team, reducing single points of failure. 6+ years of relevant industry experience with a Bachelor\u2019s degree in Computer Science, Engineering, or related field (or equivalent experience). Hands-on experience operating MySQL and PostgreSQL in production (Aurora/RDS preferred), including indexing strategies, transactions, locking/MVCC, and performance tuning. Demonstrated experience performing zero-downtime schema changes with safe rollbacks. Proven track record of designing and scaling infrastructure for distributed, service-oriented architectures. Expertise in AWS (EKS, RDS, IAM, cost optimization). 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By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p></p><p><b>How You Will Make An Impact:</b><br />As a Senior Engineer, Infrastructure, you will design, build, and evolve the core infrastructure that powers ThredUP, with a particular focus on the reliability, performance, and operability of our database estate. Reporting to the Director of Engineering, you\u2019ll lead cross-team initiatives and partner with stakeholders to ensure our systems are scalable, cost-effective, and secure.</p><p></p><p>This is an infrastructure-first role for an engineer who is equally comfortable owning production AWS Aurora (MySQL, PostgreSQL). You\u2019ll spend most of your time on cloud-native infrastructure, orchestration, and automation, while serving as the team\u2019s go-to person for database operations, performance tuning, and safe schema evolution. You will play a key role in defining our technical direction and ensuring our platform enables the rapid growth of our marketplace.</p><p></p><p><b>In This Role You'll Get To:</b><br />Scope & Impact</p><ul><li><p>Lead or significantly contribute to medium-to-large infrastructure projects crossing multiple engineering teams.</p></li><li><p>Serve as a domain expert in cloud infrastructure, orchestration, observability, and platform automation, and as the team\u2019s primary owner of database reliability and performance.</p></li><li><p>Ensure ThredUP\u2019s infrastructure evolves to support scale, resilience, and developer productivity.</p></li></ul><p></p><p>Technical Execution</p><ul><li><p>Architect and implement highly available, secure, and cost-efficient cloud infrastructure using AWS, Kubernetes (EKS), and Terraform.</p></li><li><p>Drive improvements in CI/CD, observability, networking, and security across the platform.</p></li><li><p>Provide high-quality, impactful technical contributions across infrastructure projects, setting engineering standards.</p></li><li><p>Participate in and lead design reviews, providing constructive feedback and driving engineering excellence.</p></li></ul><p></p><p>Database Engineering</p><ul><li><p>Operate, monitor, and tune AWS Aurora and RDS clusters (MySQL and PostgreSQL), including parameter groups, maintenance, minor/major upgrades, and point-in-time restores.</p></li><li><p>Own HA and replication behavior: respond to failovers, work with cluster vs. instance endpoints, and run the checks required before promoting a reader to writer.</p></li><li><p>Triage and resolve CPU/IO/locking/replication incidents; 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Preferred qualifications include a master\u2019s degree, Lean or Six Sigma certification, and experience in resale or returns-heavy operations.","displayCareerSite":true,"standardisedTimezone":"-04:00 UTC","ml_country":"United States","city":"Suwanee","visibilityLocale":["en_US"],"latitude":"34.0444023","hasSecondaryQuestionnaire":"no","fesHash":"f96394a2cf07efaeb13ebe6b8df34bf2ff9b834707c8ea882549cd92432f38ee","multi_location":[{"country":"United States of America","cityState":"Suwanee, Georgia","address":"580 Horizon Drive Suite 200 Suwanee, GA 30024","locationName":"Suwanee, GA","city":"Suwanee","postalCode":"30024","latlong":{"lon":-84.0208787,"lat":34.0444023},"latitude":"34.0444023","cityStateZipCode":"Suwanee, Georgia, 30024","stateCountry":"Georgia, United States of America","externalLocation":"","locationId":"Suwanee_GA","location":"Suwanee, Georgia, United States of America","state":"Georgia","cityCountry":"Suwanee, United States of America","cityStateCountry":"Suwanee, Georgia, United States of America","mapQueryLocation":"Suwanee, Georgia, United States of America","longitude":"-84.0208787"}],"locationId":"Suwanee_GA","address":"580 Horizon Drive Suite 200 Suwanee, GA 30024","locationName":"Suwanee, GA","jobPostingSiteId":"External","isTranslated":false,"hasPrimaryInternalQuestionnaire":"yes","ml_language_fullform":"english","cmsJobId":"JOB_POSTING-3-5260","applyUrl":"","emb_complete_desc":"jobtitle: Director of Operations, jobtype: Full time, joblocation: Suwanee, Georgia, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. ThredUp runs one of the biggest resale operations on the planet, and our distribution centers are where the whole thing actually happens. Every item someone sends us gets received, inspected, photographed, listed, stored, picked, and shipped back out; by our teams, in our buildings. We\u2019re looking for a Director, Operations to lead DC06 in Georgia, one of the biggest and most demanding sites in the network. DC06 is a 350,000+ square foot, heavily automated building that runs close to around the clock. Every shift, every day, weekends included, with 600+ team members moving product through inbound, outbound, and returns. As the site leader, you'll be trusted to lead this operation and the people who make it run. You'll report to the VP of Operations and carry full P&L accountability for the site. You'll lead through an Operations Manager and a team of Area Managers, and you'll be responsible for building a team and culture where people want to do their best work. Safety, performance, cost, and the experience of our team members are yours to lead, in partnership with your peers across the network. What you\u2019ll own. The whole building and the P&L that comes with it, this is your site to run. A safety culture you set from the floor, not a poster in the break room, everyone goes home the way they came in, every shift. The daily pulse of the operation across inbound, outbound, and returns, millions of secondhand items moving through your doors and back out into the world. The scorecard: productivity, safety, quality, and cost per item, you\u2019ll know these numbers cold and so will your team. Staffing a 20/7 operation that never really sleeps, matching labor to a volume curve that doesn\u2019t sit still. Hunting down every wasted step, bad layout, and automation gain hiding in the building, then going after it. A real say in the facility and capital decisions that shape what this site can do next. Building the leadership bench under you, growing Area Managers into the operators who run this place next. What you bring. 10+ years running high-volume distribution or fulfillment operations, with the results to show for it. A track record of owning a P&L and actually moving the numbers; cost, productivity, safety, quality. A real history of building safety cultures that stick, with OSHA and the regulatory side handled. Experience leading big hourly teams across multiple shifts in a heavily automated building. Fluency with warehouse management systems and the whole tech stack a modern DC runs on. A head for the data and the discipline to run the site by it, not by gut. The flexibility to lead a seven-day operation; weekends, holidays, and the occasional late-night call when the building needs you. A bachelor\u2019s degree. Bonus points. A master\u2019s degree. Lean, Six Sigma, or other continuous-improvement chops. Time spent in resale, reverse logistics, or returns-heavy operations. Where. Onsite at DC06 in Georgia. This one\u2019s hands-on. You lead it from the floor, not from a laptop. This role is not eligible for visa sponsorship. What We Offer. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"As the site leader, you'll be trusted to lead this operation and the people who make it run. You'll report to the VP of Operations and carry full P&L accountability for the site. You'll lead through an Operations Manager and a team of Area Managers, and you'll be responsible for building a team and culture where people want to do their best work. Safety, performance, cost, and the experience of our team members are yours to lead, in partnership with your peers across the network. Staffing a 20/7 operation that never really sleeps, matching labor to a volume curve that doesn\u2019t sit still. Building the leadership bench under you, growing Area Managers into the operators who run this place next. 10+ years running high-volume distribution or fulfillment operations, with the results to show for it. Experience leading big hourly teams across multiple shifts in a heavily automated building. Fluency with warehouse management systems and the whole tech stack a modern DC runs on. A bachelor\u2019s degree. A master\u2019s degree. Lean, Six Sigma, or other continuous-improvement chops. Time spent in resale, reverse logistics, or returns-heavy operations. This one\u2019s hands-on. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Suwanee, Georgia","country":"United States of America","postalCode":"30024","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1685","standardisedCity":"Suwanee","locationAccuracyLevel":"address","jobFamily":"Ops Management","externalTracking":false,"SupervisoryOrg":"Operations (Patrick Matiya (Inherited)) (inactive)","visibilityType":"External","longitude":"-84.0208787","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-84.0208787,"lat":34.0444023},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC145","stateCountry":"Georgia, United States of America","jobId":"1685","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"JC145","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Erica Anderson (Terminated)","titlenew":"Director of Operations","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><span style=\"color:#3d3d3c\">ThredUp runs one of the biggest resale operations on the planet, and our distribution centers are where the whole thing actually happens. Every item someone sends us gets received, inspected, photographed, listed, stored, picked, and shipped back out; by our teams, in our buildings. We\u2019re looking for a Director, Operations to lead DC06 in Georgia, one of the biggest and most demanding sites in the network.</span></p><br /><p><span style=\"color:#3d3d3c\">DC06 is a 350,000+ square foot, heavily automated building that runs close to around the clock. Every shift, every day, weekends included, with 600+ team members moving product through inbound, outbound, and returns. As the site leader, you'll be trusted to lead this operation and the people who make it run.</span></p><br /><p><span style=\"color:#3d3d3c\">You'll report to the VP of Operations and carry full P&L accountability for the site. You'll lead through an Operations Manager and a team of Area Managers, and you'll be responsible for building a team and culture where people want to do their best work. Safety, performance, cost, and the experience of our team members are yours to lead, in partnership with your peers across the network.</span></p><br /><p><b>What you\u2019ll own</b></p><ul><li><span style=\"color:#3d3d3c\">The whole building and the P&L that comes with it, this is your site to run</span></li><li><span style=\"color:#3d3d3c\">A safety culture you set from the floor, not a poster in the break room, everyone goes home the way they came in, every shift</span></li><li><span style=\"color:#3d3d3c\">The daily pulse of the operation across inbound, outbound, and returns, millions of secondhand items moving through your doors and back out into the world</span></li><li><span style=\"color:#3d3d3c\">The scorecard: productivity, safety, quality, and cost per item, you\u2019ll know these numbers cold and so will your team</span></li><li><span style=\"color:#3d3d3c\">Staffing a 20/7 operation that never really sleeps, matching labor to a volume curve that doesn\u2019t sit still</span></li><li><span style=\"color:#3d3d3c\">Hunting down every wasted step, bad layout, and automation gain hiding in the building, then going after it</span></li><li><span style=\"color:#3d3d3c\">A real say in the facility and capital decisions that shape what this site can do next</span></li><li><span style=\"color:#3d3d3c\">Building the leadership bench under you, growing Area Managers into the operators who run this place next</span></li></ul><br /><p><b>What you bring</b></p><ul><li><span style=\"color:#3d3d3c\">10+ years running high-volume distribution or fulfillment operations, with the results to show for it</span></li><li><span style=\"color:#3d3d3c\">A track record of owning a P&L and actually moving the numbers; cost, productivity, safety, quality</span></li><li><span style=\"color:#3d3d3c\">A real history of building safety cultures that stick, with OSHA and the regulatory side handled</span></li><li><span style=\"color:#3d3d3c\">Experience leading big hourly teams across multiple shifts in a heavily automated building</span></li><li><span style=\"color:#3d3d3c\">Fluency with warehouse management systems and the whole tech stack a modern DC runs on</span></li><li><span style=\"color:#3d3d3c\">A head for the data and the discipline to run the site by it, not by gut</span></li><li><span style=\"color:#3d3d3c\">The flexibility to lead a seven-day operation; weekends, holidays, and the occasional late-night call when the building needs you</span></li><li><span style=\"color:#3d3d3c\">A bachelor\u2019s degree</span></li></ul><br /><p><b>Bonus points</b></p><ul><li><span style=\"color:#3d3d3c\">A master\u2019s degree</span></li><li><span style=\"color:#3d3d3c\">Lean, Six Sigma, or other continuous-improvement chops</span></li><li><span style=\"color:#3d3d3c\">Time spent in resale, reverse logistics, or returns-heavy operations</span></li></ul><br /><p><b>Where</b></p><p><span style=\"color:#3d3d3c\">Onsite at DC06 in Georgia. This one\u2019s hands-on. You lead it from the floor, not from a laptop.</span></p><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. About the role. The Distribution Center Equipment Technician will be responsible for repairing and making improvements to the equipment in our distribution center. Technician will also partner with distribution center leadership to keep equipment downtime and errors to a minimum and assist with photo studio modifications and build-outs. In This Role You'll Get To. Support the operation and preventative maintenance of garment on hanger conveyors, powered roller conveyor and carousel storage systems. Perform debug and fault recovery on all material handling systems. Fabricate, install, and maintain photography and inspection workstations as required. Schedule and perform regular maintenance, cleaning, and repairs on all process equipment. Upgrade equipment when necessary to ensure optimal performance. Document all machine maintenance activities and communicate with other staff. Experienced in the operations and repair of material handling equipment. Instruct operators in the use and care of equipment. Provide training to operators on equipment operations and safety. Continuously monitor all operations and processes to prevent and correct equipment malfunctions. Observes safety and security procedures; reports potentially unsafe conditions. Performs other work-related duties as assigned. Available for up to 10% travel to thredUP\u2019s distribution centers located across the US. What We're Looking For. Demonstrated proficiency in supporting electrical and mechanical systems. General mechanical assembly and fabrication experience. Proficiency with MS Office applications. Strong multi-tasking skills. Completes several concurrent tasks in an efficient and accurate manner. Strong verbal and written communication skills. Must be able to support a three shift operation. Must know how to read and use schematics relating to process equipment. Experience working in a fast paced, dynamic environment, with limited supervision. Strong attention to detail with excellent prioritization and follow up skills. Must rely on extensive experience and judgment to plan and accomplish goals in a variety of tasks. Must be a team player and communicate effectively with all levels within the organization. Authorized to work in the US. Be able to perform basic physical tasks such as lifting 25lbs. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"The Distribution Center Equipment Technician will be responsible for repairing and making improvements to the equipment in our distribution center. Technician will also partner with distribution center leadership to keep equipment downtime and errors to a minimum and assist with photo studio modifications and build-outs. Support the operation and preventative maintenance of garment on hanger conveyors, powered roller conveyor and carousel storage systems. Perform debug and fault recovery on all material handling systems. Fabricate, install, and maintain photography and inspection workstations as required. Schedule and perform regular maintenance, cleaning, and repairs on all process equipment. Upgrade equipment when necessary to ensure optimal performance. Document all machine maintenance activities and communicate with other staff. Experienced in the operations and repair of material handling equipment. Instruct operators in the use and care of equipment. Provide training to operators on equipment operations and safety. Continuously monitor all operations and processes to prevent and correct equipment malfunctions. Observes safety and security procedures; reports potentially unsafe conditions. Demonstrated proficiency in supporting electrical and mechanical systems. General mechanical assembly and fabrication experience. Proficiency with MS Office applications. Strong multi-tasking skills. Completes several concurrent tasks in an efficient and accurate manner. Must be able to support a three shift operation. Must know how to read and use schematics relating to process equipment. Experience working in a fast paced, dynamic environment, with limited supervision. Strong attention to detail with excellent prioritization and follow up skills. Must rely on extensive experience and judgment to plan and accomplish goals in a variety of tasks. Must be a team player and communicate effectively with all levels within the organization. Authorized to work in the US. Be able to perform basic physical tasks such as lifting 25lbs. Performs other work-related duties as assigned. Strong verbal and written communication skills. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. ","externalApply":false,"cityState":"Suwanee, Georgia","country":"United States of America","postalCode":"30024","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1721","standardisedCity":"Suwanee","locationAccuracyLevel":"address","jobFamily":"Technician","externalTracking":false,"SupervisoryOrg":"Ops Innovation (Kevin Towry)","visibilityType":"External","longitude":"-84.0208787","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-84.0208787,"lat":34.0444023},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2208.S2","stateCountry":"Georgia, United States of America","jobId":"1721","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2208.S2","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Dre Doston","titlenew":"Distribution Center Equipment Technician (PM)","primaryLocaleCategory":"Operations Innovation","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><b>About the role</b></p><p>The Distribution Center Equipment Technician will be responsible for repairing and making improvements to the equipment in our distribution center. Technician will also partner with distribution center leadership to keep equipment downtime and errors to a minimum and assist with photo studio modifications and build-outs.</p><p><br /><b>In This Role You'll Get To:</b></p><ul><li><p>Support the operation and preventative maintenance of garment on hanger conveyors, powered roller conveyor and carousel storage systems</p></li><li><p>Perform debug and fault recovery on all material handling systems</p></li><li><p>Fabricate, install, and maintain photography and inspection workstations as required</p></li><li><p>Schedule and perform regular maintenance, cleaning, and repairs on all process equipment</p></li><li><p>Upgrade equipment when necessary to ensure optimal performance</p></li><li><p>Document all machine maintenance activities and communicate with other staff</p></li><li><p>Experienced in the operations and repair of material handling equipment</p></li><li><p>Instruct operators in the use and care of equipment</p></li><li><p>Provide training to operators on equipment operations and safety</p></li><li><p>Continuously monitor all operations and processes to prevent and correct equipment malfunctions</p></li><li><p>Observes safety and security procedures; reports potentially unsafe conditions</p></li><li><p>Performs other work-related duties as assigned</p></li><li><p>Available for up to 10% travel to thredUP\u2019s distribution centers located across the US.</p></li></ul><p></p><p></p><p><b>What We're Looking For:</b></p><ul><li><p>Demonstrated proficiency in supporting electrical and mechanical systems</p></li><li><p>General mechanical assembly and fabrication experience</p></li><li><p>Proficiency with MS Office applications</p></li><li><p>Strong multi-tasking skills</p></li><li><p>Completes several concurrent tasks in an efficient and accurate manner</p></li><li><p>Strong verbal and written communication skills</p></li><li><p>Must be able to support a three shift operation</p></li><li><p>Must know how to read and use schematics relating to process equipment</p></li><li><p>Experience working in a fast paced, dynamic environment, with limited supervision</p></li><li><p>Strong attention to detail with excellent prioritization and follow up skills</p></li><li><p>Must rely on extensive experience and judgment to plan and accomplish goals in a variety of tasks</p></li><li><p>Must be a team player and communicate effectively with all levels within the organization</p></li><li><p>Authorized to work in the US</p></li><li><p>Be able to perform basic physical tasks such as lifting 25lbs</p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</p><p></p><p><b>Before you go, our legal team wants you to know...</b>You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.</p>","cityStateZipCode":"Suwanee, Georgia, 30024","locale":"en_US","title":"Distribution Center Equipment Technician (PM)","jobSeqNo":"THRTHRUS1721EXTERNALENUS","postedDate":"2026-10-22T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are currently hiring a Distribution Center Equipment Technician to support the operation and maintenance of distribution center equipment. Key responsibilities include repairing and improving machinery, and collaborating with leadership to minimize downtime. 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By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. The Role. ThredUp is turning secondhand browsing into a live, shoppable experience. Buyers watch a real person pull real inventory in real time, and we\u2019re building ThredUp Live from the ground up. As a Production Assistant, you\u2019re the hands-on team that makes every show run. Working inside our distribution center, you\u2019ll reserve and stage the inventory, set up the studio, and run the auctions and chat while we\u2019re live. After each show, you\u2019ll hand items back to the DC team for reinduction. You\u2019ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. You\u2019ll be the steady on-site presence that makes it happen day after day. This is a full-time, on-site role on our PM shift, and it\u2019s a chance to help build a new business line from the start. In This Role You\u2019ll Get To. Reserve and stage inventory for each day\u2019s shows, working from the show plan provided by the Live Selling Manager. Prep the live studio before the first show and reset it between shows so every show starts clean and on time. Run the auctions during each live show, keeping bidding moving and the pace on track. Monitor the chat throughout the show, answer viewer questions, and flag requests to the host. Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn\u2019t on-site. Notify the DC team after every show so items are ready for reinduction. Track what sold fast, what didn\u2019t, and what viewers asked for, and share it with the Live Selling Manager to help shape the next show. Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run. What We\u2019re Looking For. Comfortable and focused through 3-hour live shows, with sustained attention the whole time. Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment. Strong attention to detail when reserving, staging, and tracking items. Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace . Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation. Able to work in ambiguity and adapt as we build a new program and the process evolves. Good communication and teamwork skills, with the ability to coordinate with Hosts, the Live Selling and Social Commerce Manager, and the DC team. An interest in fashion, secondhand, and sustainability. Experience in a distribution center, fulfillment, or inventory environment, or with live selling platforms such as Whatnot or other platforms is a plus. Demonstrated ability in keeping business, team and customer information confidential. Role models independent judgment and operates with minimal supervision. Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders. Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. Schedule. Full-time, on-site at ThredUp\u2019s distribution centers in the Atlanta area (Suwanee, GA). PM shift: covering the later show(s) of the day. A short overlap between shifts for handoff. Shows run 5-6 days per week, scheduled around peak viewer traffic, so a rotating schedule is required. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. You\u2019ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. Reserve and stage inventory for each day\u2019s shows, working from the show plan provided by the Live Selling Manager. Prep the live studio before the first show and reset it between shows so every show starts clean and on time. Run the auctions during each live show, keeping bidding moving and the pace on track. Monitor the chat throughout the show, answer viewer questions, and flag requests to the host. Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn\u2019t on-site. Notify the DC team after every show so items are ready for reinduction. Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run. What We\u2019re Looking For. Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment. Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace . Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation. Good communication and teamwork skills, with the ability to coordinate with Hosts, the Live Selling and Social Commerce Manager, and the DC team. An interest in fashion, secondhand, and sustainability. Experience in a distribution center, fulfillment, or inventory environment, or with live selling platforms such as Whatnot or other platforms is a plus. Demonstrated ability in keeping business, team and customer information confidential. Role models independent judgment and operates with minimal supervision. Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders. Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. PM shift: covering the later show(s) of the day. ","externalApply":false,"cityState":"Suwanee, Georgia","country":"United States of America","postalCode":"30024","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1719","standardisedCity":"Suwanee","locationAccuracyLevel":"address","jobFamily":"Online Marketing","externalTracking":false,"SupervisoryOrg":"Danielle Vermeer","visibilityType":"External","longitude":"-84.0208787","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-84.0208787,"lat":34.0444023},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC148","stateCountry":"Georgia, United States of America","jobId":"1719","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"JC148","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Production Assistant, Live Selling (PM Shift)","primaryLocaleCategory":"Marketing","description":"<p><b><b>About ThredUp</b></b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><br /><p><span style=\"color:#000000\"><b>The Role</b></span></p><p><span style=\"color:#000000\">ThredUp is turning secondhand browsing into a live, shoppable experience. Buyers watch a real person pull real inventory in real time, and we\u2019re building ThredUp Live from the ground up. As a Production Assistant, you\u2019re the hands-on team that makes every show run. Working inside our distribution center, you\u2019ll reserve and stage the inventory, set up the studio, and run the auctions and chat while we\u2019re live. After each show, you\u2019ll hand items back to the DC team for reinduction. You\u2019ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. You\u2019ll be the steady on-site presence that makes it happen day after day. This is a full-time, on-site role on our PM shift, and it\u2019s a chance to help build a new business line from the start.</span></p><br /><p><span style=\"color:#000000\"><b>In This Role You\u2019ll Get To</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Reserve and stage inventory for each day\u2019s shows, working from the show plan provided by the Live Selling Manager</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Prep the live studio before the first show and reset it between shows so every show starts clean and on time</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Run the auctions during each live show, keeping bidding moving and the pace on track</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Monitor the chat throughout the show, answer viewer questions, and flag requests to the host</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn\u2019t on-site</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Notify the DC team after every show so items are ready for reinduction</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Track what sold fast, what didn\u2019t, and what viewers asked for, and share it with the Live Selling Manager to help shape the next show</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run</span></li></ul><br /><p><span style=\"color:#000000\"><b>What We\u2019re Looking For</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable and focused through 3-hour live shows, with sustained attention the whole time</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Strong attention to detail when reserving, staging, and tracking items</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace\u00A0</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Able to work in ambiguity and adapt as we build a new program and the process evolves</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Good 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. We\u2019re looking for a Staff Machine Learning Engineer to own the end-to-end development of complex machine learning models that power personalized shopping experiences. In this role, you will research the best models for retrieval, ranking, and re-ranking; train and scale them in production systems; and iteratively improve their performance over time. This is a senior individual contributor role with no direct reports. You\u2019ll lead by lending your technical judgment to discussions with Product, Engineering, and Design about solution design and you\u2019ll drive impact through hands-on delivery of models that enable the next era of personalized shopping experiences at ThredUp. This is a remote role based in the United States. In This Role You\u2019ll Get To. Own end-to-end model development: Given a user or business outcome, you\u2019ll lead the design, development, and deployment of production ML models. Build for scale: Deliver low-latency serving, high-throughput personalization algorithms that adapt to in-session behaviors, operate on a catalog of millions of one-of-a-kind items, and function as part of a broader recommender system. Connect models to business results: Assess potential for impact in offline evaluation and demonstrate that impact in the form of conversion and AOV in A/B testing. Influence our recommender system architecture: Identify opportunities to improve the recommender system architecture, from feature engines, to training & serving infrastructure, to evaluation. Mentor and collaborate: Build the skills of the cross-functional team by sharing your work, delivering thoughtful code reviews, and giving feedback on solution designs. Communicate clearly: Explain key decisions and technical tradeoffs to technical and non-technical stakeholders, including with VPs. What We're Looking For. 8+ years in machine learning engineering or data science, including 4+ years in e-commerce, social media, or two-sided marketplaces. Demonstrated experience owning the development of models used for retrieval, ranking, or re-ranking, with an understanding of how they interact as part of a broader system. Experience across the full ML development lifecycle, from feature engineering to evaluation in a production system. Familiarity with common tradeoffs associated with low-latency serving and how to manage them. Proven ability to drive towards outcomes in a fast-paced environment, collaborating across teams to manage dependencies and proactively manage tradeoff decisions. Exceptional ability to communicate complex technical concepts clearly and effectively to a variety of audiences. Eagerness to take on hard problems, learn new skills, and mentor others. Ability to travel to a ThredUp office to work in-person at least once per quarter. MS or PhD in Computer Science, Data Science, Engineering, or a related quantitative field; or equivalent industry experience. Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp\u2019s Employee Stock Purchase Plan. Subject to eligibility requirements, you\u2019ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with most Fridays off. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"In this role, you will research the best models for retrieval, ranking, and re-ranking; train and scale them in production systems; and iteratively improve their performance over time. You\u2019ll lead by lending your technical judgment to discussions with Product, Engineering, and Design about solution design and you\u2019ll drive impact through hands-on delivery of models that enable the next era of personalized shopping experiences at ThredUp. Own end-to-end model development: Given a user or business outcome, you\u2019ll lead the design, development, and deployment of production ML models. Connect models to business results: Assess potential for impact in offline evaluation and demonstrate that impact in the form of conversion and AOV in A/B testing. Influence our recommender system architecture: Identify opportunities to improve the recommender system architecture, from feature engines, to training & serving infrastructure, to evaluation. Mentor and collaborate: Build the skills of the cross-functional team by sharing your work, delivering thoughtful code reviews, and giving feedback on solution designs. Communicate clearly: Explain key decisions and technical tradeoffs to technical and non-technical stakeholders, including with VPs. 8+ years in machine learning engineering or data science, including 4+ years in e-commerce, social media, or two-sided marketplaces. Demonstrated experience owning the development of models used for retrieval, ranking, or re-ranking, with an understanding of how they interact as part of a broader system. Experience across the full ML development lifecycle, from feature engineering to evaluation in a production system. Familiarity with common tradeoffs associated with low-latency serving and how to manage them. Proven ability to drive towards outcomes in a fast-paced environment, collaborating across teams to manage dependencies and proactively manage tradeoff decisions. Exceptional ability to communicate complex technical concepts clearly and effectively to a variety of audiences. Eagerness to take on hard problems, learn new skills, and mentor others. Ability to travel to a ThredUp office to work in-person at least once per quarter. MS or PhD in Computer Science, Data Science, Engineering, or a related quantitative field; or equivalent industry experience. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Remote, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1699","standardisedCity":"Remote","locationAccuracyLevel":"address","jobFamily":"Machine Learning","externalTracking":false,"SupervisoryOrg":"Jess Stigile","visibilityType":"External","longitude":"0.0","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":4.9E-324,"lat":4.9E-324},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2004.P5","stateCountry":"Texas, United States of America","jobId":"1699","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2004.P5","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Hannah Yan (Terminated)","titlenew":"Staff Machine Learning Engineer, Product","primaryLocaleCategory":"Engineering","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><br /><p><span style=\"color:#000000\"><b>How You Will Make An Impact</b></span></p><p><span style=\"color:#000000\">We\u2019re looking for a Staff Machine Learning Engineer to own the end-to-end development of complex machine learning models that power personalized shopping experiences. In this role, you will research the best models for retrieval, ranking, and re-ranking; train and scale them in production systems; and iteratively improve their performance over time.</span></p><br /><p><span style=\"color:#000000\">This is a senior individual contributor role with no direct reports. You\u2019ll lead by lending your technical judgment to discussions with Product, Engineering, and Design about solution design and you\u2019ll drive impact through hands-on delivery of models that enable the next era of personalized shopping experiences at ThredUp. This is a remote role based in the United States. </span></p><br /><p><span style=\"color:#000000\"><b>In This Role You\u2019ll Get To</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Own end-to-end model development:</b> Given a user or business outcome, you\u2019ll lead the design, development, and deployment of production ML models.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Build for scale:</b> Deliver low-latency serving, high-throughput personalization algorithms that adapt to in-session behaviors, operate on a catalog of millions of one-of-a-kind items, and function as part of a broader recommender system.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Connect models to business results:</b> Assess potential for impact in offline evaluation and demonstrate that impact in the form of conversion and AOV in A/B testing.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Influence our recommender system architecture:</b> Identify opportunities to improve the recommender system architecture, from feature engines, to training & serving infrastructure, to evaluation.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Mentor and collaborate:</b> Build the skills of the cross-functional team by sharing your work, delivering thoughtful code reviews, and giving feedback on solution designs.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Communicate clearly:</b> Explain key decisions and technical tradeoffs to technical and non-technical stakeholders, including with VPs.</span></li></ul><br /><p><span style=\"color:#000000\"><b>What We're Looking For</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">8+ years in machine learning engineering or data science, including 4+ years in e-commerce, social media, or two-sided marketplaces</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Demonstrated experience owning the development of models used for retrieval, ranking, or re-ranking, with an understanding of how they interact as part of a broader system</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Experience across the full ML development lifecycle, from feature engineering to evaluation in a production system. Familiarity with common tradeoffs associated with low-latency serving and how to manage them.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Proven ability to drive towards outcomes in a fast-paced environment, collaborating across teams to manage dependencies and proactively manage tradeoff decisions</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Exceptional ability to communicate complex technical concepts clearly and effectively to a variety of audiences</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Eagerness to take on hard problems, learn new skills, and mentor others</span></li><li><span style=\"color:#000000\">Ability to travel to a ThredUp office to work in-person at least once per quarter</span></li><li style=\"color:#000000 !important\"><span style=\"color:#0e0e0e\">MS or PhD in Computer Science, Data Science, Engineering, or a related quantitative field; or equivalent industry experience</span></li></ul><br /><p>Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp\u2019s Employee Stock Purchase Plan. Subject to eligibility requirements, you\u2019ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.</p><br /><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with most Fridays off</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p>","cityStateZipCode":"Remote, Texas, 75134","locale":"en_US","title":"Staff Machine Learning Engineer, Product","jobSeqNo":"THRTHRUS1699EXTERNALENUS","postedDate":"2026-10-20T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are expanding our team: As a Staff Machine Learning Engineer, Product, you will lead the development of advanced machine learning models to enhance personalized shopping experiences. Drive model deployment, collaborate with cross-functional teams, and mentor others. Ideal for experienced professionals in machine learning engineering with a strong background in e-commerce or two-sided markets.","dateCreated":"2026-10-20T05:30:15.924+0000","hiringFirstName":"","primaryLocation":"Remote
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This hands-on leadership position is responsible for setting technical direction, mentoring engineers, and collaborating with vendors and internal stakeholders to deliver scalable, efficient solutions. The role involves managing complex programs, driving innovation, and ensuring operational excellence. Employees benefit from a competitive salary, hybrid work environment, flexible PTO, paid parental leave, and comprehensive benefits including medical, dental, vision, 401k, and life insurance. 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Responsibilities include program management, technical direction, mentoring junior engineers, and collaborating with cross-functional teams. The role requires 6-8 years of relevant experience (or equivalent), advanced industrial engineering skills, and the ability to manage vendor relationships. A bachelor\u2019s degree in engineering is preferred, with experience in simulation modeling, network optimization, and advanced statistical analysis. The position is based in Lancaster, TX, with up to 25% travel and physical requirements such as lifting up to 30lbs and pushing/pulling up to 150lbs. 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I-35E Lancaster, TX 75134","locationName":"Lancaster, TX","jobPostingSiteId":"External","isTranslated":false,"hasPrimaryInternalQuestionnaire":"no","ml_language_fullform":"english","cmsJobId":"JOB_POSTING-3-4988","applyUrl":"","emb_complete_desc":"jobtitle: Senior Automation Engineer, jobtype: Full time, joblocation: Lancaster, Texas, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME\u2019s Best Inventions 2024, TIME's Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. At ThredUp, we are at the forefront of processing unique secondhand clothing at unparalleled volumes and are seeking a Senior Automation Engineer to lead large-scale automation and process improvement programs. As a Senior Automation Engineer at ThredUp, you will drive cross-functional initiatives that optimize system performance and operational design. In this hands-on leadership role, you\u2019ll set technical direction, mentor other engineers, and work closely with vendors and internal stakeholders to deliver scalable solutions that improve efficiency, throughput, and reliability across our fulfillment network. This role offers the opportunity to visit ThredUp facilities in Pennsylvania, Arizona, Georgia, Texas, and Oakland, and to attend supplier sites and trade shows. The position is based on-site in Lancaster, TX. In This Role You\u2019ll Get To. Lead large-scale, complex automation and process improvement programs across ThredUp\u2019s distribution network, from concept through execution. Apply advanced industrial engineering expertise to evaluate diverse operational challenges and develop innovative, scalable solutions. Own program management responsibilities including budget oversight, resource planning, vendor partnerships, and cross-functional alignment. Anticipate risks and proactively establish processes, standards, and guardrails to ensure successful execution and sustainable outcomes. Collaborate with leaders across Operations, Maintenance, Software, Supply Chain, and Finance to align engineering priorities with business objectives. Influence and guide the development of department-level policies, standards, and best practices that support consistent execution of engineering projects across assigned sites, and projects. Represent the Automation and Industrial Engineering function in senior-level discussions, presenting recommendations that balance urgency with long-term vision. Mentor, coach, and provide technical leadership to junior and mid-level engineers, within the Ops Innovation department, building team capability and addressing knowledge gaps. Drive a culture of innovation by encouraging new ideas, soliciting input, and setting ambitious goals for project impact and results. Act as a subject-matter expert, frequently advising stakeholders on complex matters and providing creative solutions that advance company objectives. What We\u2019re Looking For. Bachelor\u2019s degree in Industrial, Mechanical, Manufacturing, or related Engineering field preferred. 6-8 years of related experience with a Bachelor\u2019s degree; or 6 years with a Master\u2019s degree; or 3 years with a PhD; or equivalent work experience. Advanced expertise in industrial engineering methodologies, including simulation modeling, network optimization, advanced statistical analysis as applied within the Ops Innovation scope of work. Proven track record leading large-scale automation, material handling, and operational improvement programs. Ability to connect engineering solutions with business strategy and financial outcomes. Skilled in vendor selection, contract negotiation, and long-term vendor relationship management. Experience establishing department level policies, standards, best practices and cross-functional frameworks that help improve project execution and consistency. Strong ability to anticipate risks, prevent escalations, and guide project team through complex technical and project related challenges. Trusted advisor and adaptable communicator who influences stakeholders connected to department initiatives, inspires accountability, encourages innovation, and uses learnings to drive continuous improvement. Comfortable in a hands-on environment (walking, standing, bending, light lifting). Ability to travel up to 25% or more, depending on business needs. If you don\u2019t like spending your days in a cubicle, this is the perfect position for you. As part of the Automation Team you will be expected to work in dynamic environments, bend down, reach overhead, lift/carry up to 30lbs and push/pull up to 150lbs. Relocation assistance available for eligible candidates. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"As a Senior Automation Engineer at ThredUp, you will drive cross-functional initiatives that optimize system performance and operational design. In this hands-on leadership role, you\u2019ll set technical direction, mentor other engineers, and work closely with vendors and internal stakeholders to deliver scalable solutions that improve efficiency, throughput, and reliability across our fulfillment network. Lead large-scale, complex automation and process improvement programs across ThredUp\u2019s distribution network, from concept through execution. Apply advanced industrial engineering expertise to evaluate diverse operational challenges and develop innovative, scalable solutions. Own program management responsibilities including budget oversight, resource planning, vendor partnerships, and cross-functional alignment. Anticipate risks and proactively establish processes, standards, and guardrails to ensure successful execution and sustainable outcomes. Collaborate with leaders across Operations, Maintenance, Software, Supply Chain, and Finance to align engineering priorities with business objectives. Influence and guide the development of department-level policies, standards, and best practices that support consistent execution of engineering projects across assigned sites, and projects. Represent the Automation and Industrial Engineering function in senior-level discussions, presenting recommendations that balance urgency with long-term vision. Mentor, coach, and provide technical leadership to junior and mid-level engineers, within the Ops Innovation department, building team capability and addressing knowledge gaps. Drive a culture of innovation by encouraging new ideas, soliciting input, and setting ambitious goals for project impact and results. Act as a subject-matter expert, frequently advising stakeholders on complex matters and providing creative solutions that advance company objectives. Bachelor\u2019s degree in Industrial, Mechanical, Manufacturing, or related Engineering field preferred. 6-8 years of related experience with a Bachelor\u2019s degree; or 6 years with a Master\u2019s degree; or 3 years with a PhD; or equivalent work experience. Advanced expertise in industrial engineering methodologies, including simulation modeling, network optimization, advanced statistical analysis as applied within the Ops Innovation scope of work. Proven track record leading large-scale automation, material handling, and operational improvement programs. Ability to connect engineering solutions with business strategy and financial outcomes. Skilled in vendor selection, contract negotiation, and long-term vendor relationship management. Experience establishing department level policies, standards, best practices and cross-functional frameworks that help improve project execution and consistency. Strong ability to anticipate risks, prevent escalations, and guide project team through complex technical and project related challenges. Trusted advisor and adaptable communicator who influences stakeholders connected to department initiatives, inspires accountability, encourages innovation, and uses learnings to drive continuous improvement. Comfortable in a hands-on environment (walking, standing, bending, light lifting). Ability to travel up to 25% or more, depending on business needs. As part of the Automation Team you will be expected to work in dynamic environments, bend down, reach overhead, lift/carry up to 30lbs and push/pull up to 150lbs. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Lancaster, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1454","standardisedCity":"Lancaster","locationAccuracyLevel":"address","jobFamily":"Industrial Engineering","externalTracking":false,"SupervisoryOrg":"Automation Engineering (Cat Soares)","visibilityType":"External","longitude":"-96.8202937","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-96.8202937,"lat":32.6390616},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2206.P4","stateCountry":"Texas, United States of America","jobId":"1454","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2206.P4","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Senior Automation Engineer","primaryLocaleCategory":"Operations Innovation","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME\u2019s Best Inventions 2024, TIME's Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p></p><p><b>How You Will Make An Impact</b></p><p><span>At ThredUp, we are at the forefront of processing unique secondhand clothing at unparalleled volumes and are seeking a </span>Senior Automation Engineer <span>to lead large-scale automation and process improvement programs.</span></p><p></p><p><span>As a </span>Senior Automation Engineer<span> at ThredUp, you will drive cross-functional initiatives that optimize system performance and operational design. In this hands-on leadership role, you\u2019ll set technical direction, mentor other engineers, and work closely with vendors and internal stakeholders to deliver scalable solutions that improve efficiency, throughput, and reliability across our fulfillment network.</span></p><p></p><p><span>This role offers the opportunity to visit ThredUp facilities in Pennsylvania, Arizona, Georgia, Texas, and Oakland, and to attend supplier sites and trade shows. The position is based on-site in Lancaster, TX.</span></p><p></p><p><b>In This Role You\u2019ll Get To:</b></p><ul><li><p><span>Lead large-scale, complex automation and process improvement programs across ThredUp\u2019s distribution network, from concept through execution.</span></p></li><li><p><span>Apply advanced industrial engineering expertise to evaluate diverse operational challenges and develop innovative, scalable solutions.</span></p></li><li><p><span>Own program management responsibilities including budget oversight, resource planning, vendor partnerships, and cross-functional alignment.</span></p></li><li><p><span>Anticipate risks and proactively establish processes, standards, and guardrails to ensure successful execution and sustainable outcomes.</span></p></li><li><p><span>Collaborate with leaders across Operations, Maintenance, Software, Supply Chain, and Finance to align engineering priorities with business objectives.</span></p></li><li><p><span>Influence and guide the development of department-level policies, standards, and best practices that support consistent execution of engineering projects across assigned sites, and projects.\u00A0</span></p></li><li><p><span>Represent the Automation and Industrial Engineering function in senior-level discussions, presenting recommendations that balance urgency with long-term vision.</span></p></li><li><p><span>Mentor, coach, and provide technical leadership to junior and mid-level engineers, within the Ops Innovation department, building team capability and addressing knowledge gaps.</span></p></li><li><p><span>Drive a culture of innovation by encouraging new ideas, soliciting input, and setting ambitious goals for project impact and results.</span></p></li><li><p><span>Act as a subject-matter expert, frequently advising stakeholders on complex matters and providing creative solutions that advance company objectives.</span></p></li></ul><p></p><p><b>What We\u2019re Looking For:</b></p><ul><li><p><span>Bachelor\u2019s degree in Industrial, Mechanical, Manufacturing, or related Engineering field preferred.</span></p></li><li><p><span>6-8 years of related experience with a Bachelor\u2019s degree; or 6 years with a Master\u2019s degree; or 3 years with a PhD; or equivalent work experience.</span></p></li><li><p><span>Advanced expertise in industrial engineering methodologies, including simulation modeling, network optimization, advanced statistical analysis as applied within the Ops Innovation scope of work.</span></p></li><li><p><span>Proven track record leading large-scale automation, material handling, and operational improvement programs.</span></p></li><li><p><span>Ability to connect engineering solutions with business strategy and financial outcomes.</span></p></li><li><p><span>Skilled in vendor selection, contract negotiation, and long-term vendor relationship management.</span></p></li><li><p><span>Experience establishing department level policies, standards, best practices and cross-functional frameworks that help improve project execution and consistency.</span></p></li><li><p><span>Strong ability to anticipate risks, prevent escalations, and guide project team through complex technical and project related challenges.</span></p></li><li><p><span>Trusted advisor and adaptable communicator who influences stakeholders connected to department initiatives, inspires accountability, encourages innovation, and uses learnings to drive continuous improvement.</span></p></li><li><p><span>Comfortable in a hands-on environment (walking, standing, bending, light lifting).</span></p></li><li><p><span>Ability to travel up to 25% or more, depending on business needs.</span></p></li><li><p><span>If you don\u2019t like spending your days in a cubicle, this is the perfect position for you. As part of the Automation Team you will be expected to work in dynamic environments, bend down, reach overhead, lift/carry up to 30lbs and push/pull up to 150lbs</span></p></li></ul><p></p><p><b>Relocation assistance available for eligible candidates</b></p><p></p><p style=\"text-align:left\">This role is not eligible for visa sponsorship.</p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>What We Offer:</b></p><ul><li><p style=\"text-align:left\"><span>4-day work week, with Fridays off</span></p></li><li><p style=\"text-align:left\"><span>Hybrid work environment: 3 days in the office and 1 day remote each week</span></p></li><li><p style=\"text-align:left\"><span>Competitive salary (we leverage market data)</span></p></li><li><p style=\"text-align:left\"><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p style=\"text-align:left\"><span>Employee stock purchase plan</span></p></li><li><p style=\"text-align:left\"><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p style=\"text-align:left\"><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p style=\"text-align:left\"><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p style=\"text-align:left\"><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p style=\"text-align:left\"><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p style=\"text-align:left\"><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. 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I-35E Lancaster, TX 75134","locationName":"Lancaster, TX","jobPostingSiteId":"External","isTranslated":false,"ml_language_fullform":"english","hasPrimaryInternalQuestionnaire":"yes","cmsJobId":"JOB_POSTING-3-5329","applyUrl":"","emb_complete_desc":"jobtitle: Production Assistant, Live Selling (WKND Shift), jobtype: Full time, joblocation: Lancaster, Texas, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. The Role. ThredUp is turning secondhand browsing into a live, shoppable experience. Buyers watch a real person pull real inventory in real time, and we\u2019re building ThredUp Live from the ground up. As a Production Assistant, you\u2019re the hands-on team that makes every show run. Working inside our distribution center, you\u2019ll reserve and stage the inventory, set up the studio, and run the auctions and chat while we\u2019re live. After each show, you\u2019ll hand items back to the DC team for reinduction. You\u2019ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. You\u2019ll be the steady on-site presence that makes it happen day after day. This is a full-time, on-site role on our weekend shift, and it\u2019s a chance to help build a new business line from the start. In This Role You\u2019ll Get To. Reserve and stage inventory for each day\u2019s shows, working from the show plan provided by the Live Selling Manager. Prep the live studio before the first show and reset it between shows so every show starts clean and on time. Run the auctions during each live show, keeping bidding moving and the pace on track. Monitor the chat throughout the show, answer viewer questions, and flag requests to the host. Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn\u2019t on-site. Notify the DC team after every show so items are ready for reinduction. Track what sold fast, what didn\u2019t, and what viewers asked for, and share it with the Live Selling Manager to help shape the next show. Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run. What We\u2019re Looking For. Comfortable and focused through 3-hour live shows, with sustained attention the whole time. Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment. Strong attention to detail when reserving, staging, and tracking items. Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace . Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation. Able to work in ambiguity and adapt as we build a new program and the process evolves. Good communication and teamwork skills, with the ability to coordinate with Hosts, the Live Selling and Social Commerce Manager, and the DC team. An interest in fashion, secondhand, and sustainability. Experience in a distribution center, fulfillment, or inventory environment, or with live selling platforms such as Whatnot or other platforms is a plus. Demonstrated ability in keeping business, team and customer information confidential. Role models independent judgment and operates with minimal supervision. Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders. Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. Schedule. Full-time, on-site at ThredUp\u2019s distribution centers in the Dallas area (Lancaster, TX). Weekend shift: covering shows on Friday, Saturday, and Sunday. Shows scheduled around peak viewer traffic, so a rotating schedule is required. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. You\u2019ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. Reserve and stage inventory for each day\u2019s shows, working from the show plan provided by the Live Selling Manager. Prep the live studio before the first show and reset it between shows so every show starts clean and on time. Run the auctions during each live show, keeping bidding moving and the pace on track. Monitor the chat throughout the show, answer viewer questions, and flag requests to the host. Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn\u2019t on-site. Notify the DC team after every show so items are ready for reinduction. Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run. What We\u2019re Looking For. Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment. Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace . Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation. Good communication and teamwork skills, with the ability to coordinate with Hosts, the Live Selling and Social Commerce Manager, and the DC team. An interest in fashion, secondhand, and sustainability. Experience in a distribution center, fulfillment, or inventory environment, or with live selling platforms such as Whatnot or other platforms is a plus. Demonstrated ability in keeping business, team and customer information confidential. Role models independent judgment and operates with minimal supervision. Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders. Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. ","externalApply":false,"cityState":"Lancaster, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1717","standardisedCity":"Lancaster","locationAccuracyLevel":"address","jobFamily":"Online Marketing","externalTracking":false,"SupervisoryOrg":"Danielle Vermeer","visibilityType":"External","longitude":"-96.8202937","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-96.8202937,"lat":32.6390616},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC148","stateCountry":"Texas, United States of America","jobId":"1717","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"JC148","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Production Assistant, Live Selling (WKND Shift)","primaryLocaleCategory":"Marketing","description":"<p><b><b>About ThredUp</b></b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><br /><p><span style=\"color:#000000\"><b>The Role</b></span></p><p><span style=\"color:#000000\">ThredUp is turning secondhand browsing into a live, shoppable experience. Buyers watch a real person pull real inventory in real time, and we\u2019re building ThredUp Live from the ground up. As a Production Assistant, you\u2019re the hands-on team that makes every show run. Working inside our distribution center, you\u2019ll reserve and stage the inventory, set up the studio, and run the auctions and chat while we\u2019re live. After each show, you\u2019ll hand items back to the DC team for reinduction. You\u2019ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. You\u2019ll be the steady on-site presence that makes it happen day after day. This is a full-time, on-site role on our weekend shift, and it\u2019s a chance to help build a new business line from the start.</span></p><br /><p><span style=\"color:#000000\"><b>In This Role You\u2019ll Get To</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Reserve and stage inventory for each day\u2019s shows, working from the show plan provided by the Live Selling Manager</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Prep the live studio before the first show and reset it between shows so every show starts clean and on time</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Run the auctions during each live show, keeping bidding moving and the pace on track</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Monitor the chat throughout the show, answer viewer questions, and flag requests to the host</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn\u2019t on-site</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Notify the DC team after every show so items are ready for reinduction</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Track what sold fast, what didn\u2019t, and what viewers asked for, and share it with the Live Selling Manager to help shape the next show</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run</span></li></ul><br /><p><span style=\"color:#000000\"><b>What We\u2019re Looking For</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable and focused through 3-hour live shows, with sustained attention the whole time</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Strong attention to detail when reserving, staging, and tracking items</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace\u00A0</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Able to work in ambiguity and adapt as we build a new program and the process evolves</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Good communication and teamwork skills, with the ability to coordinate with Hosts, the Live Selling and Social Commerce Manager, and the DC team</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">An interest in fashion, secondhand, and sustainability</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Experience in a distribution center, fulfillment, or inventory environment, or with live selling platforms such as Whatnot or other platforms is a plus</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Demonstrated ability in keeping business, team and customer information confidential</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Role models independent judgment and operates with minimal supervision</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs</span></li></ul><br /><p><span style=\"color:#000000\"><b>Schedule</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Full-time, on-site at ThredUp\u2019s distribution centers in the Dallas area (Lancaster, TX)</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Weekend shift: covering shows on Friday, Saturday, and Sunday</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Shows scheduled around peak viewer traffic, so a rotating schedule is required</span></li></ul><br /><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with Fridays off</span></p></li><li><p><span>Hybrid work environment: 3 days in the office and 1 day remote each week</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p><p></p><p></p><p><b>Before you go, our legal team wants you to know...</b>You must be at least 18 years old and have basic English literacy skills. 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I-35E Lancaster, TX 75134","locationName":"Lancaster, TX","jobPostingSiteId":"External","isTranslated":false,"ml_language_fullform":"english","hasPrimaryInternalQuestionnaire":"yes","cmsJobId":"JOB_POSTING-3-5097","applyUrl":"","emb_complete_desc":"jobtitle: Pricing & Authentication Specialist II, jobtype: Full time, joblocation: Lancaster, Texas, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. About the Role. Product Ops keeps ThredUp's marketplace accurate and credible: right quality, right information, right price. Authentication is the part customers never see and the part we cannot afford to get wrong. As a Pricing & Authentication Specialist II, you are the person who decides what is real. You own the calls on our highest-value, highest-risk inventory. Counterfeits keep getting better, and staying ahead of them is the job. At ThredUp's scale we authenticate more, and more varied product than almost anyone in resale, and the goal is to be the best at it in the industry. You are not a leader of people. You are a leader of the product, setting the standards for the team to follow. What You'll Do. Authenticate and protect the marketplace: own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence. Build the knowledge base: own and grow the authentication database the team relies on as its reference guide. Own the hard calls: serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases. Work the data: treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible. Partner on pricing accuracy: keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise. Coach and train: onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide). Drive projects and policy: run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy. Champion Artificial Intelligence & Emerging Technologies: try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more. How You Work. Analytical by default: you reach for the data first and defend any call with a pattern, a comp, or a number. Independent and collaborative: you run your queue and projects with little direction, and pull peers in on the calls that deserve a second set of eyes. On-site daily: most of what we do runs remote, but this role is on the floor for team and business presence: the person others can walk up to and the anchor that keeps coaching and standards real in person. Measured on outputs: judged on accuracy, project impact, and the capability you build in others, not hours logged. What We're Looking For. 3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories. Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus. Extensive knowledge of brands, fashion trends, garment construction, and quality standards. Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss. A track record of training and developing others, with documentation another specialist could follow. A real point of view on authentication technology and an appetite to champion it, not just use it. A history of driving process improvements and managing shifting priorities with minimal direction. Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily. This role is not eligible for visa sponsorship. What We Offer. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"You are not a leader of people. You are a leader of the product, setting the standards for the team to follow. Authenticate and protect the marketplace: own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence. Build the knowledge base: own and grow the authentication database the team relies on as its reference guide. Own the hard calls: serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases. Work the data: treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible. Partner on pricing accuracy: keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise. Coach and train: onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide). Drive projects and policy: run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy. Champion Artificial Intelligence & Emerging Technologies: try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more. Analytical by default: you reach for the data first and defend any call with a pattern, a comp, or a number. Measured on outputs: judged on accuracy, project impact, and the capability you build in others, not hours logged. 3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories. Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus. Extensive knowledge of brands, fashion trends, garment construction, and quality standards. Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss. A history of driving process improvements and managing shifting priorities with minimal direction. Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Lancaster, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1585","standardisedCity":"Lancaster","locationAccuracyLevel":"address","jobFamily":"Merchandising","externalTracking":false,"SupervisoryOrg":"Emily Halsch","visibilityType":"External","longitude":"-96.8202937","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-96.8202937,"lat":32.6390616},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"5001.P2","stateCountry":"Texas, United States of America","jobId":"1585","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"5001.P2","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Chelsea Davis (Terminated)","titlenew":"Pricing & Authentication Specialist II","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><h2><u><b><b>About the Role</b></b></u></h2><p><span>Product Ops keeps ThredUp's marketplace accurate and credible: right quality, right information, right price. Authentication is the part customers never see and the part we cannot afford to get wrong. As a Pricing & Authentication Specialist II, you are the person who decides what is real.</span></p><p><span>You own the calls on our highest-value, highest-risk inventory. Counterfeits keep getting better, and staying ahead of them is the job. At ThredUp's scale we authenticate more, and more varied product than almost anyone in resale, and the goal is to be the best at it in the industry. You are not a leader of people. You are a leader of the product, setting the standards for the team to follow.</span><br />\u00A0</p><p><b><b>What You'll Do</b></b></p><ul><li><p>Authenticate and protect the marketplace:<span> own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence.</span></p></li><li><p>Build the knowledge base:<span> own and grow the authentication database the team relies on as its reference guide.</span></p></li><li><p>Own the hard calls:<span> serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases.</span></p></li><li><p>Work the data:<span> treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible.</span></p></li><li><p>Partner on pricing accuracy:<span> keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise.</span></p></li><li><p>Coach and train:<span> onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide).</span></p></li><li><p>Drive projects and policy:<span> run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy.</span></p></li><li><p>Champion Artificial Intelligence & Emerging Technologies:<span> try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more.</span><br />\u00A0</p></li></ul><p><b><b>How You Work</b></b></p><ul><li><p>Analytical by default:<span> you reach for the data first and defend any call with a pattern, a comp, or a number.</span></p></li><li><p>Independent and collaborative:<span> you run your queue and projects with little direction, and pull peers in on the calls that deserve a second set of eyes.</span></p></li><li><p>On-site daily:<span> most of what we do runs remote, but this role is on the floor for team and business presence: the person others can walk up to and the anchor that keeps coaching and standards real in person.</span></p></li><li><p>Measured on outputs:<span> judged on accuracy, project impact, and the capability you build in others, not hours logged.</span><br />\u00A0</p></li></ul><p><b><b>What We're Looking For</b></b></p><ul><li><p><span>3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories.</span></p></li><li><p><span>Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus.</span></p></li><li><p><span>Extensive knowledge of brands, fashion trends, garment construction, and quality standards.</span></p></li><li><p><span>Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss.</span></p></li><li><p><span>A track record of training and developing others, with documentation another specialist could follow.</span></p></li><li><p><span>A real point of view on authentication technology and an appetite to champion it, not just use it.</span></p></li><li><p><span>A history of driving process improvements and managing shifting priorities with minimal direction.</span></p></li><li><p><span>Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily.</span></p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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Employment is contingent on passing a 7-year background check.","displayCareerSite":true,"standardisedTimezone":"-04:00 UTC","ml_country":"United States","city":"Mechanicsburg","latitude":"40.1987063","visibilityLocale":["en_US"],"hasSecondaryQuestionnaire":"no","fesHash":"0b0fe8f6f14f9c27b30de4f09ee618699d7f967a5fc4599cb18e9b32beec2413","multi_location":[{"country":"United States of America","cityState":"Mechanicsburg, Pennsylvania","address":"5050 Louise Drive Mechanicsburg, PA 17055","locationName":"Mechanicsburg, PA","city":"Mechanicsburg","postalCode":"17055","latlong":{"lon":-76.96687829999999,"lat":40.1987063},"latitude":"40.1987063","cityStateZipCode":"Mechanicsburg, Pennsylvania, 17055","stateCountry":"Pennsylvania, United States of America","externalLocation":"","locationId":"Mechanicsburg_PA","location":"Mechanicsburg, Pennsylvania, United States of America","state":"Pennsylvania","cityCountry":"Mechanicsburg, United States of America","cityStateCountry":"Mechanicsburg, Pennsylvania, United States of America","mapQueryLocation":"Mechanicsburg, Pennsylvania, United States of America","longitude":"-76.96687829999999"}],"locationId":"Mechanicsburg_PA","address":"5050 Louise Drive Mechanicsburg, PA 17055","locationName":"Mechanicsburg, PA","jobPostingSiteId":"External","isTranslated":false,"ml_language_fullform":"english","hasPrimaryInternalQuestionnaire":"yes","cmsJobId":"JOB_POSTING-3-5268","applyUrl":"","emb_complete_desc":"jobtitle: IT Support Tech (WKND), jobtype: Full time, joblocation: Mechanicsburg, Pennsylvania, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. As an IT Support Technician, you will serve as the primary on-site technical resource for our warehouse operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and networking infrastructure. This role requires a \"fixer\" mentality\u2014someone who can pivot from debugging a Linux script to performing mechanical repairs on high-end equipment, all while providing exceptional service to our operational teams. How You Will Make An Impact. Ensure Operational Continuity: Maintain maximum uptime for warehouse systems by providing rapid response to hardware and software failures. Empower Operators: Act as a technical bridge, translating complex issues into simple solutions for non-technical staff and DC leadership. Continuous Improvement: Identify recurring technical bottlenecks and work independently to implement lasting fixes or process improvements. Key Responsibilities. Hardware & Mechanical Support: Install, configure, and perform physical repairs on desktops, touchscreen monitors, printers, and handheld devices. Maintain and troubleshoot specialized photography equipment, including mechanical components and sensor cleaning. Linux & Software Administration: Support and troubleshoot Linux-based workstations and specialized warehouse management software. Execute basic scripting to automate routine tasks. Network Maintenance: Diagnose and resolve connectivity issues related to Wi-Fi access points, Ethernet cabling, and network peripherals. Assist engineering teams with on-site rack cable management and port patching. Documentation & Training: Manage the IT ticketing lifecycle; document all resolutions to build a local knowledge base. Train warehouse operators on basic troubleshooting to reduce repetitive service requests. Data & Quality Assurance: Analyze operational data to identify quality trends. Perform testing on new internal application releases before they go live on the warehouse floor. Inventory & Procurement: Independently manage the lifecycle of IT assets, from placing orders for supplies to processing RMAs for defective hardware. What We\u2019re Looking For. Experience: 1\u20133 years of technical support experience in a warehouse, production, or high-volume environment. Linux Proficiency: Comfort working within a Linux terminal; ability to navigate file systems and run diagnostic commands. Technical Versatility: Strong mechanical aptitude for disassembling/reassembling hardware and a solid understanding of TCP/IP networking fundamentals. Customer Service Excellence: Proven ability to remain calm under pressure and communicate effectively with users of varying technical skill levels. Independence: A self-starter who can prioritize a high-volume ticket queue without constant supervision. Physical Requirement: Ability to lift up to 50 lbs and work on a ladder or in tight spaces as required by hardware placement. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"As an IT Support Technician, you will serve as the primary on-site technical resource for our warehouse operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and networking infrastructure. This role requires a \"fixer\" mentality\u2014someone who can pivot from debugging a Linux script to performing mechanical repairs on high-end equipment, all while providing exceptional service to our operational teams. Ensure Operational Continuity: Maintain maximum uptime for warehouse systems by providing rapid response to hardware and software failures. Empower Operators: Act as a technical bridge, translating complex issues into simple solutions for non-technical staff and DC leadership. Continuous Improvement: Identify recurring technical bottlenecks and work independently to implement lasting fixes or process improvements. Hardware & Mechanical Support: Install, configure, and perform physical repairs on desktops, touchscreen monitors, printers, and handheld devices. Maintain and troubleshoot specialized photography equipment, including mechanical components and sensor cleaning. Linux & Software Administration: Support and troubleshoot Linux-based workstations and specialized warehouse management software. Network Maintenance: Diagnose and resolve connectivity issues related to Wi-Fi access points, Ethernet cabling, and network peripherals. Assist engineering teams with on-site rack cable management and port patching. Documentation & Training: Manage the IT ticketing lifecycle; document all resolutions to build a local knowledge base. Train warehouse operators on basic troubleshooting to reduce repetitive service requests. Data & Quality Assurance: Analyze operational data to identify quality trends. Perform testing on new internal application releases before they go live on the warehouse floor. Inventory & Procurement: Independently manage the lifecycle of IT assets, from placing orders for supplies to processing RMAs for defective hardware. Experience: 1\u20133 years of technical support experience in a warehouse, production, or high-volume environment. Linux Proficiency: Comfort working within a Linux terminal; ability to navigate file systems and run diagnostic commands. Technical Versatility: Strong mechanical aptitude for disassembling/reassembling hardware and a solid understanding of TCP/IP networking fundamentals. Customer Service Excellence: Proven ability to remain calm under pressure and communicate effectively with users of varying technical skill levels. Independence: A self-starter who can prioritize a high-volume ticket queue without constant supervision. Physical Requirement: Ability to lift up to 50 lbs and work on a ladder or in tight spaces as required by hardware placement. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. Key Responsibilities. What We\u2019re Looking For. ","externalApply":false,"cityState":"Mechanicsburg, Pennsylvania","country":"United States of America","postalCode":"17055","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1678","standardisedCity":"Mechanicsburg","locationAccuracyLevel":"address","jobFamily":"IT Help Desk","externalTracking":false,"SupervisoryOrg":"IT (Ray Emig III)","visibilityType":"External","longitude":"-76.96687829999999","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-76.96687829999999,"lat":40.1987063},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2402.S2","stateCountry":"Pennsylvania, United States of America","jobId":"1678","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2402.S2","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Bernadette McCoy (Terminated)","titlenew":"IT Support Tech (WKND)","primaryLocaleCategory":"IT","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><div><p>As an <b>IT Support Technician</b>, you will serve as the primary on-site technical resource for our warehouse\u00A0 operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and\u00A0 networking infrastructure. This role requires a "fixer" mentality\u2014someone who can pivot from debugging a\u00A0 Linux script to performing mechanical repairs on high-end equipment, all while providing exceptional service to\u00A0 our operational teams.</p><p></p><p><b>How You Will Make An Impact</b></p><ul><li><p><b>Ensure Operational Continuity: </b>\u00A0Maintain maximum uptime\u00A0 for warehouse systems by providing rapid\u00A0 response to hardware and software failures.</p></li><li><p><b>Empower Operators: </b>\u00A0Act as a technical bridge, translating\u00A0 complex issues into simple solutions for\u00A0 non-technical staff and DC leadership.</p></li><li><p><b>Continuous Improvement: </b>\u00A0Identify recurring technical\u00A0 bottlenecks and work independently to\u00A0 implement lasting fixes or process improvements.</p></li></ul><p></p><p><b>Key Responsibilities</b></p><ul><li><p><b>Hardware & Mechanical Support: </b>\u00A0Install, configure,\u00A0 and perform physical repairs on desktops,\u00A0 touchscreen monitors, printers, and handheld devices. Maintain and troubleshoot specialized\u00A0 photography equipment, including mechanical components and sensor cleaning.</p></li><li><p><b>Linux & Software Administration: \u00A0</b>\u00A0Support and troubleshoot\u00A0 Linux-based workstations and\u00A0 specialized warehouse management software. Execute basic scripting to automate routine tasks.</p></li><li><p><b>Network Maintenance: </b>\u00A0Diagnose and resolve connectivity\u00A0 issues related to Wi-Fi access points, Ethernet cabling, and network peripherals. Assist engineering teams with on-site rack cable \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 \u00A0\u00A0management and port patching.</p></li><li><p><b>Documentation & Training: \u00A0</b>\u00A0Manage the IT ticketing\u00A0 lifecycle; document all resolutions to build a local\u00A0 knowledge base. Train warehouse operators on basic troubleshooting to reduce repetitive service\u00A0 requests.</p></li><li><p><b>Data & Quality Assurance: </b>\u00A0Analyze operational data to identify quality trends. Perform testing on new\u00A0 internal application releases before they go live on the warehouse floor.</p></li><li><p><b>Inventory & Procurement: \u00A0 \u00A0</b>\u00A0Independently manage the lifecycle of IT assets, from placing orders for\u00A0 supplies to processing RMAs for defective hardware.</p></li></ul><p><b>\u00A0</b></p><p><b>What We\u2019re Looking For</b></p><ul><li><p><b>Experience: </b>\u00A01\u20133 years of technical support experience\u00A0 in a warehouse, production, or high-volume\u00A0 environment.</p></li><li><p><b>Linux Proficiency: </b>\u00A0Comfort working within a Linux terminal; ability to navigate file systems and run\u00A0 diagnostic commands.</p></li><li><p><b>Technical Versatility: </b>\u00A0Strong mechanical aptitude for disassembling/reassembling hardware and a\u00A0 solid understanding of TCP/IP networking fundamentals.</p></li><li><p><b>Customer Service Excellence: </b>\u00A0Proven ability to remain\u00A0 calm under pressure and communicate\u00A0 effectively with users of varying technical skill levels.</p></li><li><p><b>Independence: </b>\u00A0A self-starter who can prioritize a high-volume ticket queue without constant\u00A0 supervision.</p></li><li><p><b>Physical Requirement: </b>\u00A0Ability to lift up to 50 lbs and work on a ladder or in tight spaces as required by\u00A0 hardware placement.</p></li></ul><p></p></div><div><p></p></div><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</p><p></p><p><b>Before you go, our legal team wants you to know...</b>You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.</p>","cityStateZipCode":"Mechanicsburg, Pennsylvania, 17055","locale":"en_US","title":"IT Support Tech (WKND)","jobSeqNo":"THRTHRUS1678EXTERNALENUS","postedDate":"2026-10-06T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"Seeking an IT Support Tech to provide on-site technical support for warehouse operations, ensuring operational continuity and delivering hands-on solutions for hardware, software, and network infrastructure. Ideal for candidates with technical support experience in high-volume environments and strong mechanical aptitude.","dateCreated":"2026-10-06T21:41:21.296+0000","hiringFirstName":"","primaryLocation":"5050 Louise Drive
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