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Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. You will be expected to give timely feedback to others and escalate concerns to DC Leadership when needed. You will thrive in this position if you are highly curious, passionate about keeping thredUP operations running smoothly, and want to take on more responsibility at work. In This Role You\u2019ll Get To. Help facilitate smooth shift transitions by communicating updates on your team\u2019s production. Verify Standard Operating Procedures are being followed. Run reports throughout the shift (we will teach you how to do this!). Participate in special projects as needed. What We\u2019re Looking For. Solid understanding of thredUP quality standards and operations processes. Enthusiastic about building leadership skills. Ability to keep business and customer information confidential. Ability to exercise independent judgment and operate with minimal supervision. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. 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By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. 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Inspiring the world to think secondhand first. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our pro…
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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Your mission has two parts. 1. Ensure clothing meets our quality standards. 2. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Record details such as brand, size, gender, category, and condition. Photograph tags to capture product information. What This Role Requires. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Willingness to Learn: Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Adaptability: Adjusting easily to change and shifting priorities. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. Focus & Positivity: Bring attention to detail, speed, and an upbeat attitude to every shift. WKND Shift Hours: Friday-Sunday @ 6am-6pm. Why You\u2019ll Love Working Here. Starting Pay: $19/hr for WKND shift ($17 base + $2.00 differential). Pay is based on shift worked and shift differentials may change. Weekly Pay: Every Friday is FriYAY. Pay For Performance: Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter. Day 1 Benefits: Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc. Work-Life Balance: You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary. Predictable Schedules: Our shift times are consistent so you know what to expect. Optional Overtime: Is available at certain times of the year. Music-Friendly Shifts: Headphones (bone conductor) allowed at most stations\u2014work to your own playlist. Casual & Fun Environment: This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe. Air-conditioned Distribution Centers: Stay cool while you work. Growth Opportunities: We reward and recognize top performers with swag, promotions, and higher pay. Employee Discount: Extra savings on already affordable styles. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Ensure clothing meets our quality standards. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Photograph tags to capture product information. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. ","externalApply":false,"cityState":"Mechanicsburg, Pennsylvania","country":"United States of America","postalCode":"17055","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1603","standardisedCity":"Mechanicsburg","locationAccuracyLevel":"address","jobFamily":"Ops Support","externalTracking":false,"SupervisoryOrg":"On Station Roles (Nicole Davis)","visibilityType":"External","longitude":"-76.96687829999999","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-76.96687829999999,"lat":40.1987063},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"4002.TM","stateCountry":"Pennsylvania, United States of America","jobId":"1603","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"4002.TM","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Team Member - Apparel Processing (WKND Shift)","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><span>As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale.</span><b><span> </span><b>Your mission has two parts:</b></b></p><p><span>1. Ensure clothing meets our quality standards</span></p><p><span>2. Provide accurate product details</span><br />\u00A0</p><p><b><b>What You\u2019ll Do</b></b></p><ul><li><p><span>Open and unpack bags of gently used clothing from customers</span></p></li><li><p><span>Conduct quality checks on each garment</span></p></li><li><p><span>Use a USB scanner and iPad app with step-by-step prompts</span></p></li><li><p><span>Record details such as brand, size, gender, category, and condition</span></p></li><li><p><span>Photograph tags to capture product information</span></p></li></ul><p></p><p><b><b>What This Role Requires</b></b></p><ul><li><p><b><b>On-Your-Feet Work: </b></b><span>Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift.</span></p></li><li><p><b><b>Performance:</b><span> </span></b><span>Achieving goals in a fast-paced, metrics-driven environment.</span></p></li><li><p><b><b>Willingness to Learn: </b></b><span>Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed.</span></p></li><li><p><b><b>Tech Comfort: </b></b><span>Comfortable using tablets, scanners, and basic apps.</span></p></li><li><p><b><b>Adaptability:</b><span> </span></b><span>Adjusting easily to change and shifting priorities.</span></p></li><li><p><b>Reliability:</b> <span>Maintaining consistent attendance, on-time arrival, and teamwork.</span></p></li><li><p><b><b>Focus & Positivity: </b></b><span>Bring attention to detail, speed, and an upbeat attitude to every shift.</span><br />\u00A0</p></li></ul><p><b><b>WKND Shift Hours: </b></b>Friday-Sunday @ 6am-6pm<br />\u00A0</p><p><b><b>Why You\u2019ll Love Working Here</b></b></p><ul><li><p><b><b>Starting Pay: </b></b>$19/hr for WKND shift ($17 base + $2.00 differential).</p><p><i>Pay is based on shift worked and shift differentials may change.</i></p></li><li><p><b><b>Weekly Pay:</b><span> </span></b><span>Every Friday is FriYAY.</span></p></li><li><p><b><b>Pay For Performance: </b></b><span>Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter.</span></p></li><li><p><b><b>Day 1 Benefits:</b><span> </span></b><span>Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc.</span></p></li><li><p><b><b>Work-Life Balance:</b><span> </span></b> <span>You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary.</span></p></li><li><p><b><b>Predictable Schedules:</b><span> </span></b><span>Our shift times are consistent so you know what to expect.</span></p></li><li><p><b><b>Optional Overtime:</b><span> </span></b><span>Is available at certain times of the year.\u00A0</span></p></li><li><p><b><b>Music-Friendly Shifts:</b><span> </span></b><span>Headphones (bone conductor) allowed at most stations\u2014work to your own playlist.</span></p></li><li><p><b><b>Casual & Fun Environment: </b></b><span>This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe.</span></p></li><li><p><b><b>Air-conditioned Distribution Centers:</b><span> </span></b><span>Stay cool while you work.</span></p></li><li><p><b><b>Growth Opportunities:</b><span> </span></b><span>We reward and recognize top performers with swag, promotions, and higher pay.</span></p></li><li><p><b><b>Employee Discount:</b><span> </span></b><span>Extra savings on already affordable styles.</span></p></li></ul><p></p><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. ThredUp runs one of the biggest resale operations on the planet, and our distribution centers are where the whole thing actually happens. Every item someone sends us gets received, inspected, photographed, listed, stored, picked, and shipped back out; by our teams, in our buildings. We\u2019re looking for a Director, Operations to lead DC06 in Georgia, one of the biggest and most demanding sites in the network. DC06 is a 350,000+ square foot, heavily automated building that runs close to around the clock. Every shift, every day, weekends included, with 600+ team members moving product through inbound, outbound, and returns. As the site leader, you'll be trusted to lead this operation and the people who make it run. You'll report to the VP of Operations and carry full P&L accountability for the site. You'll lead through an Operations Manager and a team of Area Managers, and you'll be responsible for building a team and culture where people want to do their best work. Safety, performance, cost, and the experience of our team members are yours to lead, in partnership with your peers across the network. What you\u2019ll own. The whole building and the P&L that comes with it, this is your site to run. A safety culture you set from the floor, not a poster in the break room, everyone goes home the way they came in, every shift. The daily pulse of the operation across inbound, outbound, and returns, millions of secondhand items moving through your doors and back out into the world. The scorecard: productivity, safety, quality, and cost per item, you\u2019ll know these numbers cold and so will your team. Staffing a 20/7 operation that never really sleeps, matching labor to a volume curve that doesn\u2019t sit still. Hunting down every wasted step, bad layout, and automation gain hiding in the building, then going after it. A real say in the facility and capital decisions that shape what this site can do next. Building the leadership bench under you, growing Area Managers into the operators who run this place next. What you bring. 10+ years running high-volume distribution or fulfillment operations, with the results to show for it. A track record of owning a P&L and actually moving the numbers; cost, productivity, safety, quality. A real history of building safety cultures that stick, with OSHA and the regulatory side handled. Experience leading big hourly teams across multiple shifts in a heavily automated building. Fluency with warehouse management systems and the whole tech stack a modern DC runs on. A head for the data and the discipline to run the site by it, not by gut. The flexibility to lead a seven-day operation; weekends, holidays, and the occasional late-night call when the building needs you. A bachelor\u2019s degree. Bonus points. A master\u2019s degree. Lean, Six Sigma, or other continuous-improvement chops. Time spent in resale, reverse logistics, or returns-heavy operations. Where. Onsite at DC06 in Georgia. This one\u2019s hands-on. You lead it from the floor, not from a laptop. This role is not eligible for visa sponsorship. What We Offer. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"As the site leader, you'll be trusted to lead this operation and the people who make it run. You'll report to the VP of Operations and carry full P&L accountability for the site. You'll lead through an Operations Manager and a team of Area Managers, and you'll be responsible for building a team and culture where people want to do their best work. Safety, performance, cost, and the experience of our team members are yours to lead, in partnership with your peers across the network. Staffing a 20/7 operation that never really sleeps, matching labor to a volume curve that doesn\u2019t sit still. Building the leadership bench under you, growing Area Managers into the operators who run this place next. 10+ years running high-volume distribution or fulfillment operations, with the results to show for it. Experience leading big hourly teams across multiple shifts in a heavily automated building. Fluency with warehouse management systems and the whole tech stack a modern DC runs on. A bachelor\u2019s degree. A master\u2019s degree. Lean, Six Sigma, or other continuous-improvement chops. Time spent in resale, reverse logistics, or returns-heavy operations. This one\u2019s hands-on. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Suwanee, Georgia","country":"United States of America","postalCode":"30024","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1685","standardisedCity":"Suwanee","locationAccuracyLevel":"address","jobFamily":"Ops Management","externalTracking":false,"SupervisoryOrg":"Operations (Patrick Matiya (Inherited)) (inactive)","visibilityType":"External","longitude":"-84.0208787","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-84.0208787,"lat":34.0444023},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC145","stateCountry":"Georgia, United States of America","jobId":"1685","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"JC145","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Erica Anderson (Terminated)","titlenew":"Director of Operations","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><span style=\"color:#3d3d3c\">ThredUp runs one of the biggest resale operations on the planet, and our distribution centers are where the whole thing actually happens. Every item someone sends us gets received, inspected, photographed, listed, stored, picked, and shipped back out; by our teams, in our buildings. We\u2019re looking for a Director, Operations to lead DC06 in Georgia, one of the biggest and most demanding sites in the network.</span></p><br /><p><span style=\"color:#3d3d3c\">DC06 is a 350,000+ square foot, heavily automated building that runs close to around the clock. Every shift, every day, weekends included, with 600+ team members moving product through inbound, outbound, and returns. As the site leader, you'll be trusted to lead this operation and the people who make it run.</span></p><br /><p><span style=\"color:#3d3d3c\">You'll report to the VP of Operations and carry full P&L accountability for the site. You'll lead through an Operations Manager and a team of Area Managers, and you'll be responsible for building a team and culture where people want to do their best work. Safety, performance, cost, and the experience of our team members are yours to lead, in partnership with your peers across the network.</span></p><br /><p><b>What you\u2019ll own</b></p><ul><li><span style=\"color:#3d3d3c\">The whole building and the P&L that comes with it, this is your site to run</span></li><li><span style=\"color:#3d3d3c\">A safety culture you set from the floor, not a poster in the break room, everyone goes home the way they came in, every shift</span></li><li><span style=\"color:#3d3d3c\">The daily pulse of the operation across inbound, outbound, and returns, millions of secondhand items moving through your doors and back out into the world</span></li><li><span style=\"color:#3d3d3c\">The scorecard: productivity, safety, quality, and cost per item, you\u2019ll know these numbers cold and so will your team</span></li><li><span style=\"color:#3d3d3c\">Staffing a 20/7 operation that never really sleeps, matching labor to a volume curve that doesn\u2019t sit still</span></li><li><span style=\"color:#3d3d3c\">Hunting down every wasted step, bad layout, and automation gain hiding in the building, then going after it</span></li><li><span style=\"color:#3d3d3c\">A real say in the facility and capital decisions that shape what this site can do next</span></li><li><span style=\"color:#3d3d3c\">Building the leadership bench under you, growing Area Managers into the operators who run this place next</span></li></ul><br /><p><b>What you bring</b></p><ul><li><span style=\"color:#3d3d3c\">10+ years running high-volume distribution or fulfillment operations, with the results to show for it</span></li><li><span style=\"color:#3d3d3c\">A track record of owning a P&L and actually moving the numbers; cost, productivity, safety, quality</span></li><li><span style=\"color:#3d3d3c\">A real history of building safety cultures that stick, with OSHA and the regulatory side handled</span></li><li><span style=\"color:#3d3d3c\">Experience leading big hourly teams across multiple shifts in a heavily automated building</span></li><li><span style=\"color:#3d3d3c\">Fluency with warehouse management systems and the whole tech stack a modern DC runs on</span></li><li><span style=\"color:#3d3d3c\">A head for the data and the discipline to run the site by it, not by gut</span></li><li><span style=\"color:#3d3d3c\">The flexibility to lead a seven-day operation; weekends, holidays, and the occasional late-night call when the building needs you</span></li><li><span style=\"color:#3d3d3c\">A bachelor\u2019s degree</span></li></ul><br /><p><b>Bonus points</b></p><ul><li><span style=\"color:#3d3d3c\">A master\u2019s degree</span></li><li><span style=\"color:#3d3d3c\">Lean, Six Sigma, or other continuous-improvement chops</span></li><li><span style=\"color:#3d3d3c\">Time spent in resale, reverse logistics, or returns-heavy operations</span></li></ul><br /><p><b>Where</b></p><p><span style=\"color:#3d3d3c\">Onsite at DC06 in Georgia. This one\u2019s hands-on. You lead it from the floor, not from a laptop.</span></p><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. 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Experience with project management tools and a technical foundation in CRM systems are essential.","displayCareerSite":true,"standardisedTimezone":"-07:00 UTC","ml_country":"United States","city":"Oakland","visibilityLocale":["en_US"],"latitude":"37.80135","hasSecondaryQuestionnaire":"no","fesHash":"b3d8e84193ed07135b4390c4dd832852f3a7271fdc6c7fcfa646cfdb055d1f1a","multi_location":[{"country":"United States of America","cityState":"Oakland, California","address":"969 Broadway Suite 200 Oakland, CA 94607","locationName":"Oakland, CA","city":"Oakland","postalCode":"94607","latlong":{"lon":-122.2734084,"lat":37.80135},"latitude":"37.80135","cityStateZipCode":"Oakland, California, 94607","stateCountry":"California, United States of America","externalLocation":"","locationId":"Oakland_CA","location":"Oakland, California, United States of America","state":"California","cityCountry":"Oakland, United States of America","cityStateCountry":"Oakland, California, United States of America","mapQueryLocation":"Oakland, California, United States of America","longitude":"-122.2734084"}],"locationId":"Oakland_CA","address":"969 Broadway Suite 200 Oakland, CA 94607","locationName":"Oakland, CA","jobPostingSiteId":"External","isTranslated":false,"hasPrimaryInternalQuestionnaire":"no","ml_language_fullform":"english","cmsJobId":"JOB_POSTING-3-5146","applyUrl":"","emb_complete_desc":"jobtitle: Manager, CRM Technology & Operations, jobtype: Full time, joblocation: Oakland, California, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact . ThredUp is looking for a Manager, CRM Technology & Operations to manage the systems, people, and processes that support personalized customer engagement across email, SMS, push, and in-app messaging. This role sits at the intersection of lifecycle marketing, marketing technology, data, product, and engineering. You will help execute and evolve our CRM technology ecosystem, with a particular focus on Braze architecture, data and event integrations, audience and segmentation capabilities, cross-channel orchestration, personalization, measurement, and operational scale. You will also manage the day-to-day work of the individuals responsible for technical CRM production and campaign quality. The ideal candidate is a player-coach who can translate strategy into execution, troubleshoot complex technical issues, configure campaigns and segments, review code, improve production processes, and coach others through change. In This Role You\u2019ll Get To. Lead the day-to-day work of the CRM technology and technical operations team, supporting campaign production, QA, documentation, tooling, governance, and operating standards. Manage and execute the Braze roadmap, partnering with CRM leadership and cross-functional teams to assess platform capabilities, surface technical risks and tradeoffs, and support prioritization across the CRM technology ecosystem. Partner with Data Engineering, Analytics, Product, and Engineering to improve the flow and activation of customer data from the warehouse, CDP, and other systems. Design and build complex, personalized, cross-channel customer journeys, including campaigns, canvases, segments, templates, and personalization logic across email, SMS, push, and in-app messaging. Assess and improve CRM systems and workflows by identifying capability and ownership gaps, then implementing automation, reusable templates, better tooling, and scalable operating processes. Translate lifecycle strategies into scalable technical solutions, including data requirements, events, attributes, subscription groups, audience logic, personalization, orchestration, experimentation, and measurement. Ensure strong governance across permissions, compliance, deliverability, subscription management, data quality, naming conventions, documentation, and change management. Evaluate and implement new martech, AI, and machine-learning capabilities that improve customer engagement and team productivity. Serve as the primary technical partner to Braze and other marketing technology vendors. What We\u2019re Looking For. 7+ years of experience in CRM technology, marketing operations, lifecycle marketing, marketing systems, or a related technical discipline. Experience leading and developing a CRM operations, marketing technology, email development, or technical production team. Deep hands-on experience with Braze or a comparable customer engagement platform. Braze experience is strongly preferred and may be required depending on the candidate\u2019s background. Strong judgment and communication skills, with the ability to translate between technical and non-technical audiences. Experience designing and implementing complex, multi-step orchestration across email, SMS, push, and in-app messaging. Experience with marketing systems architecture, including data models, customer events, APIs, integrations, identity, warehouse or CDP activation, and platform governance. A technical foundation as a developer, email engineer, marketing technologist, or CRM systems architect\u2014with the ability to read and write HTML, CSS, Liquid, JavaScript, SQL, or similar languages. Experience hand-coding emails or building CRM campaigns directly, rather than operating solely as a project manager or requirements requester. Strong understanding of audience segmentation, personalization, experimentation, deliverability, consent management, subscription groups, and channel-specific constraints. Proven ability to partner effectively with Data Engineering, Analytics, Product, Engineering, Creative, and Marketing stakeholders. Experience managing complex cross-functional programs and prioritizing a roadmap across competing business needs. Experience with project and workflow management tools such as Jira, Asana, Airtable, or similar platforms. Curiosity about agentic AI, machine learning, adaptive systems, and emerging applications in CRM and marketing technology. You\u2019ll Be Successful If You. Can move comfortably between strategy and execution\u2014from defining a future-state architecture to troubleshooting a campaign that is failing today. Have led an ESP migration, Braze implementation, data architecture effort, or major CRM platform transformation. Know how to evaluate whether an operational problem is caused by people, process, tooling, approvals, staffing, or system limitations. Are willing to challenge inefficient ways of working while bringing the team along. Build durable systems: clear documentation, reusable workflows, scalable templates, strong governance, and measurable success criteria. Understand how CRM technology can support both near-term revenue and long-term retention, personalization, and customer value. At ThredUp, your base pay is one part of your total compensation package. This role pays between $ 175,000 and $200,000, and your actual base pay will depend on your skills, qualifications, experience, and location. Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp\u2019s Employee Stock Purchase Plan. Subject to eligibility requirements, you\u2019ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"This role sits at the intersection of lifecycle marketing, marketing technology, data, product, and engineering. You will help execute and evolve our CRM technology ecosystem, with a particular focus on Braze architecture, data and event integrations, audience and segmentation capabilities, cross-channel orchestration, personalization, measurement, and operational scale. You will also manage the day-to-day work of the individuals responsible for technical CRM production and campaign quality. The ideal candidate is a player-coach who can translate strategy into execution, troubleshoot complex technical issues, configure campaigns and segments, review code, improve production processes, and coach others through change. Lead the day-to-day work of the CRM technology and technical operations team, supporting campaign production, QA, documentation, tooling, governance, and operating standards. Manage and execute the Braze roadmap, partnering with CRM leadership and cross-functional teams to assess platform capabilities, surface technical risks and tradeoffs, and support prioritization across the CRM technology ecosystem. Partner with Data Engineering, Analytics, Product, and Engineering to improve the flow and activation of customer data from the warehouse, CDP, and other systems. Design and build complex, personalized, cross-channel customer journeys, including campaigns, canvases, segments, templates, and personalization logic across email, SMS, push, and in-app messaging. Assess and improve CRM systems and workflows by identifying capability and ownership gaps, then implementing automation, reusable templates, better tooling, and scalable operating processes. Translate lifecycle strategies into scalable technical solutions, including data requirements, events, attributes, subscription groups, audience logic, personalization, orchestration, experimentation, and measurement. Ensure strong governance across permissions, compliance, deliverability, subscription management, data quality, naming conventions, documentation, and change management. Evaluate and implement new martech, AI, and machine-learning capabilities that improve customer engagement and team productivity. Serve as the primary technical partner to Braze and other marketing technology vendors. What We\u2019re Looking For. 7+ years of experience in CRM technology, marketing operations, lifecycle marketing, marketing systems, or a related technical discipline. Experience leading and developing a CRM operations, marketing technology, email development, or technical production team. Deep hands-on experience with Braze or a comparable customer engagement platform. Braze experience is strongly preferred and may be required depending on the candidate\u2019s background. Strong judgment and communication skills, with the ability to translate between technical and non-technical audiences. Experience designing and implementing complex, multi-step orchestration across email, SMS, push, and in-app messaging. Experience with marketing systems architecture, including data models, customer events, APIs, integrations, identity, warehouse or CDP activation, and platform governance. A technical foundation as a developer, email engineer, marketing technologist, or CRM systems architect\u2014with the ability to read and write HTML, CSS, Liquid, JavaScript, SQL, or similar languages. Experience hand-coding emails or building CRM campaigns directly, rather than operating solely as a project manager or requirements requester. Strong understanding of audience segmentation, personalization, experimentation, deliverability, consent management, subscription groups, and channel-specific constraints. Proven ability to partner effectively with Data Engineering, Analytics, Product, Engineering, Creative, and Marketing stakeholders. Experience managing complex cross-functional programs and prioritizing a roadmap across competing business needs. Experience with project and workflow management tools such as Jira, Asana, Airtable, or similar platforms. Curiosity about agentic AI, machine learning, adaptive systems, and emerging applications in CRM and marketing technology. Can move comfortably between strategy and execution\u2014from defining a future-state architecture to troubleshooting a campaign that is failing today. Have led an ESP migration, Braze implementation, data architecture effort, or major CRM platform transformation. Know how to evaluate whether an operational problem is caused by people, process, tooling, approvals, staffing, or system limitations. Are willing to challenge inefficient ways of working while bringing the team along. Build durable systems: clear documentation, reusable workflows, scalable templates, strong governance, and measurable success criteria. Understand how CRM technology can support both near-term revenue and long-term retention, personalization, and customer value. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Oakland, California","country":"United States of America","postalCode":"94607","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1640","standardisedCity":"Oakland","locationAccuracyLevel":"address","jobFamily":"Marketing General","externalTracking":false,"SupervisoryOrg":"Megan Hunter","visibilityType":"External","longitude":"-122.2734084","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-122.2734084,"lat":37.80135},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC95","stateCountry":"California, United States of America","jobId":"1640","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"JC95","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Wendy Bombardi (Terminated)","titlenew":"Manager, CRM Technology & Operations","primaryLocaleCategory":"Marketing","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><b><b>How You Will Make An Impact\u00A0</b></b></p><p><span>ThredUp is looking for a </span>Manager, CRM Technology & Operations<span> to manage the systems, people, and processes that support personalized customer engagement across email, SMS, push, and in-app messaging.</span></p><p><span>This role sits at the intersection of lifecycle marketing, marketing technology, data, product, and engineering. You will help execute and evolve our CRM technology ecosystem, with a particular focus on </span>Braze architecture, data and event integrations, audience and segmentation capabilities, cross-channel orchestration, personalization, measurement, and operational scale.</p><p><span>You will also </span>manage the day-to-day work of the individuals responsible for technical CRM production and campaign quality<span>. The ideal candidate is a player-coach who can translate strategy into execution, troubleshoot complex technical issues, configure campaigns and segments, review code, improve production processes, and coach others through change.</span></p><p></p><p></p><p><b><b>In This Role You\u2019ll Get To:</b></b></p><ul><li><p>Lead the day-to-day work of the CRM technology and technical operations team,<span> supporting campaign production, QA, documentation, tooling, governance, and operating standards.</span></p></li><li><p>Manage and execute the Braze roadmap, partnering with CRM leadership<span> and cross-functional teams to assess platform capabilities, surface technical risks and tradeoffs, and support prioritization across the CRM technology ecosystem.</span></p></li><li><p><span>Partner with Data Engineering, Analytics, Product, and Engineering to </span>improve the flow and activation of customer data <span>from the warehouse, CDP, and other systems.</span></p></li><li><p><span>Design and </span>build complex, personalized, cross-channel customer journeys<span>, including campaigns, canvases, segments, templates, and personalization logic across email, SMS, push, and in-app messaging.</span></p></li><li><p>Assess and improve CRM systems and workflows<span> by identifying capability and ownership gaps, then implementing automation, reusable templates, better tooling, and scalable operating processes.</span></p></li><li><p>Translate lifecycle strategies into scalable technical solutions<span>, including data requirements, events, attributes, subscription groups, audience logic, personalization, orchestration, experimentation, and measurement.</span></p></li><li><p>Ensure strong governance<span> across permissions, compliance, deliverability, subscription management, data quality, naming conventions, documentation, and change management.</span></p></li><li><p>Evaluate and implement new martech, AI, and machine-learning capabilities<span> that improve customer engagement and team productivity.</span></p></li><li><p><span>Serve as the </span>primary technical partner to Braze<span> and other marketing technology vendors.</span></p></li></ul><p></p><p><b><b>What We\u2019re Looking For:</b></b></p><ul><li><p>7+ years of experience in CRM technology<span>, marketing operations, lifecycle marketing, marketing systems, or a related technical discipline.</span></p></li><li><p>Experience leading and developing<span> a CRM operations, marketing technology, email development, or technical production team.</span></p></li><li><p>Deep hands-on experience with Braze<span> or a comparable customer engagement platform. Braze experience is strongly preferred and may be required depending on the candidate\u2019s background.</span></p></li><li><p><span>Strong judgment and communication skills, with the </span>ability to translate between technical and non-technical audiences<span>.</span></p></li><li><p><span>Experience designing and implementing complex, multi-step </span>orchestration across email, SMS, push, and in-app messaging<span>.</span></p></li><li><p><span>Experience with </span>marketing systems architecture<span>, including data models, customer events, APIs, integrations, identity, warehouse or CDP activation, and platform governance.</span></p></li><li><p>A technical foundation as a developer, email engineer, marketing technologist<span>, or CRM systems architect\u2014with the ability to read and write HTML, CSS, Liquid, JavaScript, SQL, or similar languages.</span></p></li><li><p>Experience hand-coding emails or building CRM campaigns directly<span>, rather than operating solely as a project manager or requirements requester.</span></p></li><li><p><span>Strong understanding of audience segmentation, personalization, experimentation, deliverability, consent management, subscription groups, and channel-specific constraints.</span></p></li><li><p><span>Proven ability to </span>partner effectively<span> with Data Engineering, Analytics, Product, Engineering, Creative, and Marketing stakeholders.</span></p></li><li><p><span>Experience managing complex cross-functional programs and prioritizing a roadmap across competing business needs.</span></p></li><li><p><span>Experience with project and workflow management tools such as Jira, Asana, Airtable, or similar platforms.</span></p></li><li><p>Curiosity about agentic AI, machine learning<span>, adaptive systems, and emerging applications in CRM and marketing technology.</span></p></li></ul><h3></h3><p><b><b>You\u2019ll Be Successful If You</b></b></p><ul><li><p><span>Can move comfortably between strategy and execution\u2014from defining a future-state architecture to troubleshooting a campaign that is failing today.</span></p></li><li><p><span>Have led an ESP migration, Braze implementation, data architecture effort, or major CRM platform transformation.</span></p></li><li><p><span>Know how to evaluate whether an operational problem is caused by people, process, tooling, approvals, staffing, or system limitations.</span></p></li><li><p><span>Are willing to challenge inefficient ways of working while bringing the team along.</span></p></li><li><p><span>Build durable systems: clear documentation, reusable workflows, scalable templates, strong governance, and measurable success criteria.</span></p></li><li><p><span>Understand how CRM technology can support both near-term revenue and long-term retention, personalization, and customer value.</span></p></li></ul><p><br /><span>At ThredUp, your base pay is one part of your total compensation package. This role pays between $ 175,000 and $200,000, and your actual base pay will depend on your skills, qualifications, experience, and location.</span></p><p></p><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp\u2019s Employee Stock Purchase Plan. Subject to eligibility requirements, you\u2019ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.</span></p><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with Fridays off</span></p></li><li><p><span>Hybrid work environment: 3 days in the office and 1 day remote each week</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p>\u00A0</p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p>\u00A0</p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p><p></p>","cityStateZipCode":"Oakland, California, 94607","locale":"en_US","title":"Manager, CRM Technology & Operations","jobSeqNo":"THRTHRUS1640EXTERNALENUS","postedDate":"2026-09-08T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"Take on the role of Manager, CRM Technology & Operations to lead the technical and operational teams supporting personalized customer engagement across multiple channels. Oversee campaign production, QA, and technical solutions, leveraging your expertise in CRM technology and marketing operations. Ideal for experienced professionals with deep technical and leadership skills.","dateCreated":"2026-09-08T20:33:46.288+0000","hiringFirstName":"","primaryLocation":"969 Broadway
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You\u2019ll be the face of ThredUp\u2019s Whatnot live shows, selling secondhand fashion and representing the ThredUp brand on camera from inside our distribution center, surrounded by real inventory. You\u2019ll pull pieces, bring their stories to life, and turn viewers into buyers in real time. This isn\u2019t a script you read. It\u2019s an entertaining, interactive show where customers can discover and shop ThredUp\u2019s unique inventory. In This Role You'll Get To. Host live shows on Whatnot and other live selling platforms, sourced and selected directly by ThredUp. Pull and prepare pieces before each show; know the brand, size, condition, and price before the live show. Show each piece clearly: fabric, fit, flaws, styling ideas. Run the pace of the show; keep energy up, keep product moving, keep viewers watching. Answer viewer questions in real time and respond to chat throughout the stream. Track what sells and flag trends back to the product and merchandising teams; what moved fast, what didn't, what viewers asked for. What We're Looking For. Comfortable on camera for 2+ hour shifts, sustained energy the whole time. Preference for background in content creation or performance (live selling on Whatnot, strong on-camera performer with or theater, dance, improv/comedy, or similar performance based environments ). Interest in and passion for fashion, secondhand, and sustainability. Real product knowledge in fashion: brands, fabrics, fit, how to spot quality secondhand pieces. Quick on your feet: you can handle questions, respond to comments, and keep a show moving. Comfortable in a warehouse environment: on your feet, handling inventory, moving at a fast pace. Experience with technology, AI workflows, and data analysis. Compensation. Compensation will consist of an hourly rate, plus a 2% commission on the net sales of items sold during live shows. For example, if a 2-hour live show drives $5,000 in sales, the host earns 2% commission ($100 or an extra $50 per hour). Performance-based schedule growth: more shows and higher commissions slots as you ramp. Schedule. Able to commute to ThredUp\u2019s Suwanee, GA distribution center. Flexible shift structure: shows are scheduled based on peak viewer traffic, with morning, midday, evening, and weekend start times available. Expect 2-3 shows per week to start, with more added as we ramp the program. This role is structured as an independent contractor engagement with ThredUp Inc. and is not an employee position. The contractor will be responsible for managing their own taxes, insurance, and other obligations associated with independent contractor status. Independent contractors are not eligible for ThredUp employee benefits. What We Offer. At ThredUp, we value infinite learning. We also believe that each person should help drive the business. As a member of the thredUP team, you\u2019ll be encouraged to speakUP, think big, ask questions and seek the truth, and help influence outcomes for our business and customers. You\u2019ll have the opportunity to work with passionate and supportive team members who encourage new ideas, feedback and collaboration. We have a talented leadership team that encourages transparency and they will support you in maximizing your experience and impact. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. 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Preference for background in content creation or performance (live selling on Whatnot, strong on-camera performer with or theater, dance, improv/comedy, or similar performance based environments ). Interest in and passion for fashion, secondhand, and sustainability. Experience with technology, AI workflows, and data analysis. You\u2019ll have the opportunity to work with passionate and supportive team members who encourage new ideas, feedback and collaboration. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Show each piece clearly: fabric, fit, flaws, styling ideas. Answer viewer questions in real time and respond to chat throughout the stream. Real product knowledge in fashion: brands, fabrics, fit, how to spot quality secondhand pieces. Quick on your feet: you can handle questions, respond to comments, and keep a show moving. 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","externalApply":false,"cityState":"Suwanee, Georgia","country":"United States of America","postalCode":"30024","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1691","standardisedCity":"Suwanee","locationAccuracyLevel":"address","jobFamily":"Consultant","externalTracking":false,"SupervisoryOrg":"Danielle Vermeer","visibilityType":"External","longitude":"-84.0208787","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-84.0208787,"lat":34.0444023},"workerSubType":"Independent Contractor","secondaryInternalQuestionnaireId":"","JobProfile":"1902.M1","stateCountry":"Georgia, United States of America","jobId":"1691","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"1902.M1","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"","ReplacementFor":"","titlenew":"Live Seller / Host","primaryLocaleCategory":"Consultants & Contractors","description":"<br /><p style=\"color:!important\"><b><span style=\"font-size:inherit\">The Role</span></b></p><p style=\"color:!important\">You\u2019ll be the face of ThredUp\u2019s Whatnot live shows, selling secondhand fashion and representing the ThredUp brand on camera from inside our distribution center, surrounded by real inventory. You\u2019ll pull pieces, bring their stories to life, and turn viewers into buyers in real time. This isn\u2019t a script you read. It\u2019s an entertaining, interactive show where customers can discover and shop ThredUp\u2019s unique inventory.</p><br /><p style=\"color:!important\"><b><span style=\"font-size:inherit\">In This Role You'll Get To</span></b></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Host live shows on Whatnot and other live selling platforms, sourced and selected\u00A0directly by ThredUp.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Pull and prepare pieces before each show;\u00A0know the brand, size, condition, and price before the live show.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Show each piece clearly: fabric, fit, flaws, styling ideas.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Run the pace of the show; keep energy up, keep product moving, keep viewers watching.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Answer viewer questions in real time and respond to chat throughout the stream.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Track what sells and flag trends back to the product and merchandising teams; what moved fast, what didn't, what viewers asked for.</span></li></ul><h2 style=\"color:!important\"></h2><p style=\"color:!important\"><b><span style=\"font-size:inherit\">What We're Looking For</span></b></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable on camera for 2+ hour shifts, sustained energy the whole time</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Preference for background in content creation or performance (live selling on Whatnot, strong on-camera performer with or theater, dance, improv/comedy, or similar performance based environments )</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Interest in and passion for fashion, secondhand, and sustainability</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Real product knowledge in fashion: brands, fabrics, fit, how to spot quality secondhand pieces</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Quick on your feet: you can handle questions, respond to comments, and keep a show moving</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable in a warehouse environment: on your feet, handling inventory, moving at a fast pace</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Experience with technology, AI workflows, and data analysis</span></li></ul><h2 style=\"color:!important\"></h2><p style=\"color:!important\"><b><span style=\"font-size:inherit\">Compensation</span></b></p><ul><li>Compensation will consist of an hourly rate, plus a 2% commission on the net sales of items sold during live shows. For example, if a 2-hour live show drives $5,000 in sales, the host earns 2% commission ($100 or an extra $50 per hour).</li><li><span style=\"font-size:inherit\">Performance-based schedule growth: more shows and higher commissions slots as you ramp</span></li></ul><br /><p style=\"color:!important\"><b><span style=\"font-size:inherit\">Schedule</span></b></p><ul><li><span style=\"font-size:inherit\">Able to commute to ThredUp\u2019s Suwanee, GA distribution center</span></li><li><span style=\"font-size:inherit\">Flexible shift structure: shows are scheduled based on peak viewer traffic, with morning, midday, evening, and weekend start times available</span></li><li><span style=\"font-size:inherit\">Expect 2-3 shows per week to start, with more added as we ramp the program</span></li></ul><br /><p style=\"color:!important\"><i><span style=\"font-size:inherit\">This role is structured as an independent contractor engagement with ThredUp Inc. and is not an employee position. The contractor will be responsible for managing their own taxes, insurance, and other obligations associated with independent contractor status. Independent contractors are not eligible for ThredUp employee benefits.</span></i></p><br /><p><b>What We Offer:</b><br /><span>At ThredUp, we value<span>\u00A0</span></span><b>infinite learning</b><span>. We also believe that each person should help drive the business. As a member of the thredUP team, you\u2019ll be encouraged to<span>\u00A0</span></span><b>speakUP</b><span>,<span>\u00A0</span></span><b>think big</b><span>, ask questions and<span>\u00A0</span></span><b>seek the truth</b><span>, and help<span>\u00A0</span></span><b>influence outcomes</b><span><span>\u00A0</span>for our business and customers. You\u2019ll have the opportunity to work with passionate and supportive team members who encourage new ideas, feedback and collaboration. We have a talented leadership team that encourages<span>\u00A0</span></span><b>transparency</b><span><span>\u00A0</span>and they will support you in maximizing your experience and impact. </span></p><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b><br /><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. 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I-35E Lancaster, TX 75134","locationName":"Lancaster, TX","jobPostingSiteId":"External","isTranslated":false,"ml_language_fullform":"english","hasPrimaryInternalQuestionnaire":"yes","cmsJobId":"JOB_POSTING-3-5097","applyUrl":"","emb_complete_desc":"jobtitle: Pricing & Authentication Specialist II, jobtype: Full time, joblocation: Lancaster, Texas, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. About the Role. Product Ops keeps ThredUp's marketplace accurate and credible: right quality, right information, right price. Authentication is the part customers never see and the part we cannot afford to get wrong. As a Pricing & Authentication Specialist II, you are the person who decides what is real. You own the calls on our highest-value, highest-risk inventory. Counterfeits keep getting better, and staying ahead of them is the job. At ThredUp's scale we authenticate more, and more varied product than almost anyone in resale, and the goal is to be the best at it in the industry. You are not a leader of people. You are a leader of the product, setting the standards for the team to follow. What You'll Do. Authenticate and protect the marketplace: own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence. Build the knowledge base: own and grow the authentication database the team relies on as its reference guide. Own the hard calls: serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases. Work the data: treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible. Partner on pricing accuracy: keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise. Coach and train: onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide). Drive projects and policy: run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy. Champion Artificial Intelligence & Emerging Technologies: try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more. How You Work. Analytical by default: you reach for the data first and defend any call with a pattern, a comp, or a number. Independent and collaborative: you run your queue and projects with little direction, and pull peers in on the calls that deserve a second set of eyes. On-site daily: most of what we do runs remote, but this role is on the floor for team and business presence: the person others can walk up to and the anchor that keeps coaching and standards real in person. Measured on outputs: judged on accuracy, project impact, and the capability you build in others, not hours logged. What We're Looking For. 3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories. Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus. Extensive knowledge of brands, fashion trends, garment construction, and quality standards. Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss. A track record of training and developing others, with documentation another specialist could follow. A real point of view on authentication technology and an appetite to champion it, not just use it. A history of driving process improvements and managing shifting priorities with minimal direction. Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily. This role is not eligible for visa sponsorship. What We Offer. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"You are not a leader of people. You are a leader of the product, setting the standards for the team to follow. Authenticate and protect the marketplace: own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence. Build the knowledge base: own and grow the authentication database the team relies on as its reference guide. Own the hard calls: serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases. Work the data: treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible. Partner on pricing accuracy: keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise. Coach and train: onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide). Drive projects and policy: run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy. Champion Artificial Intelligence & Emerging Technologies: try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more. Analytical by default: you reach for the data first and defend any call with a pattern, a comp, or a number. Measured on outputs: judged on accuracy, project impact, and the capability you build in others, not hours logged. 3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories. Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus. Extensive knowledge of brands, fashion trends, garment construction, and quality standards. Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss. A history of driving process improvements and managing shifting priorities with minimal direction. Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. 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By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><h2><u><b><b>About the Role</b></b></u></h2><p><span>Product Ops keeps ThredUp's marketplace accurate and credible: right quality, right information, right price. Authentication is the part customers never see and the part we cannot afford to get wrong. As a Pricing & Authentication Specialist II, you are the person who decides what is real.</span></p><p><span>You own the calls on our highest-value, highest-risk inventory. Counterfeits keep getting better, and staying ahead of them is the job. At ThredUp's scale we authenticate more, and more varied product than almost anyone in resale, and the goal is to be the best at it in the industry. You are not a leader of people. You are a leader of the product, setting the standards for the team to follow.</span><br />\u00A0</p><p><b><b>What You'll Do</b></b></p><ul><li><p>Authenticate and protect the marketplace:<span> own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence.</span></p></li><li><p>Build the knowledge base:<span> own and grow the authentication database the team relies on as its reference guide.</span></p></li><li><p>Own the hard calls:<span> serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases.</span></p></li><li><p>Work the data:<span> treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible.</span></p></li><li><p>Partner on pricing accuracy:<span> keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise.</span></p></li><li><p>Coach and train:<span> onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide).</span></p></li><li><p>Drive projects and policy:<span> run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy.</span></p></li><li><p>Champion Artificial Intelligence & Emerging Technologies:<span> try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more.</span><br />\u00A0</p></li></ul><p><b><b>How You Work</b></b></p><ul><li><p>Analytical by default:<span> you reach for the data first and defend any call with a pattern, a comp, or a number.</span></p></li><li><p>Independent and collaborative:<span> you run your queue and projects with little direction, and pull peers in on the calls that deserve a second set of eyes.</span></p></li><li><p>On-site daily:<span> most of what we do runs remote, but this role is on the floor for team and business presence: the person others can walk up to and the anchor that keeps coaching and standards real in person.</span></p></li><li><p>Measured on outputs:<span> judged on accuracy, project impact, and the capability you build in others, not hours logged.</span><br />\u00A0</p></li></ul><p><b><b>What We're Looking For</b></b></p><ul><li><p><span>3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories.</span></p></li><li><p><span>Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus.</span></p></li><li><p><span>Extensive knowledge of brands, fashion trends, garment construction, and quality standards.</span></p></li><li><p><span>Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss.</span></p></li><li><p><span>A track record of training and developing others, with documentation another specialist could follow.</span></p></li><li><p><span>A real point of view on authentication technology and an appetite to champion it, not just use it.</span></p></li><li><p><span>A history of driving process improvements and managing shifting priorities with minimal direction.</span></p></li><li><p><span>Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily.</span></p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. 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","externalApply":false,"cityState":"Lancaster, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1602","standardisedCity":"Lancaster","locationAccuracyLevel":"address","jobFamily":"Ops Management","externalTracking":false,"SupervisoryOrg":"Flex & Support Roles (Andrea Mctaw)","visibilityType":"External","longitude":"-96.8202937","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-96.8202937,"lat":32.6390616},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"4001.S5","stateCountry":"Texas, United States of America","jobId":"1602","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"4001.S5","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Sierra Fort\u00E9","titlenew":"Operations Lead (PM)","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><span><b>How You Will Make An Impact</b></span></p><p><span>As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. You will be expected to give timely feedback to others and escalate concerns to DC Leadership when needed. You will thrive in this position if you are highly curious, passionate about keeping thredUP operations running smoothly, and want to take on more responsibility at work.</span></p><p></p><p><span><b>In This Role You\u2019ll Get To:</b></span></p><ul><li>Help facilitate smooth shift transitions by communicating updates on your team\u2019s production</li><li>Verify Standard Operating Procedures are being followed</li><li>Run reports throughout the shift (we will teach you how to do this!)</li><li>Participate in special projects as needed</li></ul><p></p><p><span><b>What We\u2019re Looking For: </b></span></p><ul><li>Solid understanding of thredUP quality standards and operations processes</li><li>Enthusiastic about building leadership skills</li><li>Ability to keep business and customer information confidential</li><li>Ability to exercise independent judgment and operate with minimal supervision</li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. We\u2019re looking for a Staff Machine Learning Engineer to own the end-to-end development of complex machine learning models that power personalized shopping experiences. In this role, you will research the best models for retrieval, ranking, and re-ranking; train and scale them in production systems; and iteratively improve their performance over time. This is a senior individual contributor role with no direct reports. You\u2019ll lead by lending your technical judgment to discussions with Product, Engineering, and Design about solution design and you\u2019ll drive impact through hands-on delivery of models that enable the next era of personalized shopping experiences at ThredUp. This is a remote role based in the United States. In This Role You\u2019ll Get To. Own end-to-end model development: Given a user or business outcome, you\u2019ll lead the design, development, and deployment of production ML models. Build for scale: Deliver low-latency serving, high-throughput personalization algorithms that adapt to in-session behaviors, operate on a catalog of millions of one-of-a-kind items, and function as part of a broader recommender system. Connect models to business results: Assess potential for impact in offline evaluation and demonstrate that impact in the form of conversion and AOV in A/B testing. Influence our recommender system architecture: Identify opportunities to improve the recommender system architecture, from feature engines, to training & serving infrastructure, to evaluation. Mentor and collaborate: Build the skills of the cross-functional team by sharing your work, delivering thoughtful code reviews, and giving feedback on solution designs. Communicate clearly: Explain key decisions and technical tradeoffs to technical and non-technical stakeholders, including with VPs. What We're Looking For. 8+ years in machine learning engineering or data science, including 4+ years in e-commerce, social media, or two-sided marketplaces. Demonstrated experience owning the development of models used for retrieval, ranking, or re-ranking, with an understanding of how they interact as part of a broader system. Experience across the full ML development lifecycle, from feature engineering to evaluation in a production system. Familiarity with common tradeoffs associated with low-latency serving and how to manage them. Proven ability to drive towards outcomes in a fast-paced environment, collaborating across teams to manage dependencies and proactively manage tradeoff decisions. Exceptional ability to communicate complex technical concepts clearly and effectively to a variety of audiences. Eagerness to take on hard problems, learn new skills, and mentor others. Ability to travel to a ThredUp office to work in-person at least once per quarter. MS or PhD in Computer Science, Data Science, Engineering, or a related quantitative field; or equivalent industry experience. Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp\u2019s Employee Stock Purchase Plan. Subject to eligibility requirements, you\u2019ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with most Fridays off. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"In this role, you will research the best models for retrieval, ranking, and re-ranking; train and scale them in production systems; and iteratively improve their performance over time. You\u2019ll lead by lending your technical judgment to discussions with Product, Engineering, and Design about solution design and you\u2019ll drive impact through hands-on delivery of models that enable the next era of personalized shopping experiences at ThredUp. Own end-to-end model development: Given a user or business outcome, you\u2019ll lead the design, development, and deployment of production ML models. Connect models to business results: Assess potential for impact in offline evaluation and demonstrate that impact in the form of conversion and AOV in A/B testing. Influence our recommender system architecture: Identify opportunities to improve the recommender system architecture, from feature engines, to training & serving infrastructure, to evaluation. Mentor and collaborate: Build the skills of the cross-functional team by sharing your work, delivering thoughtful code reviews, and giving feedback on solution designs. Communicate clearly: Explain key decisions and technical tradeoffs to technical and non-technical stakeholders, including with VPs. 8+ years in machine learning engineering or data science, including 4+ years in e-commerce, social media, or two-sided marketplaces. Demonstrated experience owning the development of models used for retrieval, ranking, or re-ranking, with an understanding of how they interact as part of a broader system. Experience across the full ML development lifecycle, from feature engineering to evaluation in a production system. Familiarity with common tradeoffs associated with low-latency serving and how to manage them. Proven ability to drive towards outcomes in a fast-paced environment, collaborating across teams to manage dependencies and proactively manage tradeoff decisions. Exceptional ability to communicate complex technical concepts clearly and effectively to a variety of audiences. Eagerness to take on hard problems, learn new skills, and mentor others. Ability to travel to a ThredUp office to work in-person at least once per quarter. MS or PhD in Computer Science, Data Science, Engineering, or a related quantitative field; or equivalent industry experience. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Remote, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1699","standardisedCity":"Remote","locationAccuracyLevel":"address","jobFamily":"Machine Learning","externalTracking":false,"SupervisoryOrg":"Jess Stigile","visibilityType":"External","longitude":"0.0","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":4.9E-324,"lat":4.9E-324},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2004.P5","stateCountry":"Texas, United States of America","jobId":"1699","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2004.P5","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Hannah Yan (Terminated)","titlenew":"Staff Machine Learning Engineer, Product","primaryLocaleCategory":"Engineering","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><br /><p><span style=\"color:#000000\"><b>How You Will Make An Impact</b></span></p><p><span style=\"color:#000000\">We\u2019re looking for a Staff Machine Learning Engineer to own the end-to-end development of complex machine learning models that power personalized shopping experiences. In this role, you will research the best models for retrieval, ranking, and re-ranking; train and scale them in production systems; and iteratively improve their performance over time.</span></p><br /><p><span style=\"color:#000000\">This is a senior individual contributor role with no direct reports. You\u2019ll lead by lending your technical judgment to discussions with Product, Engineering, and Design about solution design and you\u2019ll drive impact through hands-on delivery of models that enable the next era of personalized shopping experiences at ThredUp. This is a remote role based in the United States. </span></p><br /><p><span style=\"color:#000000\"><b>In This Role You\u2019ll Get To</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Own end-to-end model development:</b> Given a user or business outcome, you\u2019ll lead the design, development, and deployment of production ML models.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Build for scale:</b> Deliver low-latency serving, high-throughput personalization algorithms that adapt to in-session behaviors, operate on a catalog of millions of one-of-a-kind items, and function as part of a broader recommender system.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Connect models to business results:</b> Assess potential for impact in offline evaluation and demonstrate that impact in the form of conversion and AOV in A/B testing.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Influence our recommender system architecture:</b> Identify opportunities to improve the recommender system architecture, from feature engines, to training & serving infrastructure, to evaluation.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Mentor and collaborate:</b> Build the skills of the cross-functional team by sharing your work, delivering thoughtful code reviews, and giving feedback on solution designs.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\"><b>Communicate clearly:</b> Explain key decisions and technical tradeoffs to technical and non-technical stakeholders, including with VPs.</span></li></ul><br /><p><span style=\"color:#000000\"><b>What We're Looking For</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">8+ years in machine learning engineering or data science, including 4+ years in e-commerce, social media, or two-sided marketplaces</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Demonstrated experience owning the development of models used for retrieval, ranking, or re-ranking, with an understanding of how they interact as part of a broader system</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Experience across the full ML development lifecycle, from feature engineering to evaluation in a production system. Familiarity with common tradeoffs associated with low-latency serving and how to manage them.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Proven ability to drive towards outcomes in a fast-paced environment, collaborating across teams to manage dependencies and proactively manage tradeoff decisions</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Exceptional ability to communicate complex technical concepts clearly and effectively to a variety of audiences</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Eagerness to take on hard problems, learn new skills, and mentor others</span></li><li><span style=\"color:#000000\">Ability to travel to a ThredUp office to work in-person at least once per quarter</span></li><li style=\"color:#000000 !important\"><span style=\"color:#0e0e0e\">MS or PhD in Computer Science, Data Science, Engineering, or a related quantitative field; or equivalent industry experience</span></li></ul><br /><p>Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp\u2019s Employee Stock Purchase Plan. Subject to eligibility requirements, you\u2019ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.</p><br /><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with most Fridays off</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p>","cityStateZipCode":"Remote, Texas, 75134","locale":"en_US","title":"Staff Machine Learning Engineer, Product","jobSeqNo":"THRTHRUS1699EXTERNALENUS","postedDate":"2026-10-20T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are expanding our team: As a Staff Machine Learning Engineer, Product, you will lead the development of advanced machine learning models to enhance personalized shopping experiences. Drive model deployment, collaborate with cross-functional teams, and mentor others. Ideal for experienced professionals in machine learning engineering with a strong background in e-commerce or two-sided markets.","dateCreated":"2026-10-20T05:30:15.924+0000","hiringFirstName":"","primaryLocation":"Remote
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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. About the Role. The Product Ops team is focused on ensuring thredUP Ops adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. You will also apply your love of fashion and/or the resale industry to help us honor our promises to suppliers and buyers. As a Pricing and Authentication Coordinator, you will be based in a distribution center and will report to a Product Ops Supervisor. Your work will be primarily focused on one of these two areas: Pricing & Authentication, or general projects on product. Occasionally you will also support Quality Assurance (QA) Ops during high volume times. As you fine-tune your skills, you may be asked to support other areas, tackle special projects, and mentor others according to business needs. In Pricing & Authentication, you will. Focus on pricing and authentication with an emphasis on lower level authentication brands. Receives exposure to higher risk authentication brands as the business allows. Regularly monitor, audit and update the internal pricing tables of a broad range of retailers. Assist in educating itemizers about brands and product acceptance. Partner with Product Ops Supervisor to ensure FIFO is maintained for all items in the Under Review queue. Support Customer Service team in price update requests. Requirements. Knowledge of apparel quality standards (experience with secondhand is a plus!). Ability to identify, prioritize, and complete tasks under tight deadlines. Strong organization and scheduling skills. Ability to exercise independent judgment and operate with minimal supervision. Flexibility, creativity and willingness to optimize processes. Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. The Product Ops team is focused on ensuring thredUP Ops adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. As a Pricing and Authentication Coordinator, you will be based in a distribution center and will report to a Product Ops Supervisor. Your work will be primarily focused on one of these two areas: Pricing & Authentication, or general projects on product. Occasionally you will also support Quality Assurance (QA) Ops during high volume times. As you fine-tune your skills, you may be asked to support other areas, tackle special projects, and mentor others according to business needs. Focus on pricing and authentication with an emphasis on lower level authentication brands. Receives exposure to higher risk authentication brands as the business allows. Regularly monitor, audit and update the internal pricing tables of a broad range of retailers. Assist in educating itemizers about brands and product acceptance. Partner with Product Ops Supervisor to ensure FIFO is maintained for all items in the Under Review queue. Support Customer Service team in price update requests. Knowledge of apparel quality standards (experience with secondhand is a plus!). Ability to identify, prioritize, and complete tasks under tight deadlines. Strong organization and scheduling skills. Ability to exercise independent judgment and operate with minimal supervision. Flexibility, creativity and willingness to optimize processes. Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. You must be at least 18 years old and have basic English literacy skills. ","externalApply":false,"cityState":"Phoenix, Arizona","country":"United States of America","postalCode":"85043","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1648","standardisedCity":"Phoenix","locationAccuracyLevel":"address","jobFamily":"Merchandising","externalTracking":false,"SupervisoryOrg":"Merchandising (Sandra Goodman)","visibilityType":"External","longitude":"-112.2254495","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-112.2254495,"lat":33.4362975},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"5012.S3","stateCountry":"Arizona, United States of America","jobId":"1648","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"5012.S3","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Estefania Juarez Aguayo","titlenew":"Pricing & Authentication Coordinator","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><b><u>About the Role</u></b></p><p><b><span>The Product Ops team is focused on ensuring thredUP Ops adheres to procedures and protocols by auditing and providing feedback at the appropriate touch points within the Ops organization. You will help us ensure that Ops accepts items of the right quality, records the right information, and takes amazing photos. You will also apply your love of fashion and/or the resale industry to help us honor our promises to suppliers and buyers.\u00A0</span></b></p><p><b>\u00A0</b></p><p><b><span>As a </span><b>Pricing and Authentication Coordinator</b><span>, you will be based in a distribution center and will report to a Product Ops Supervisor. Your work will be primarily focused on one of these two</span><b> </b><span>areas:\u00A0 Pricing & Authentication, or general projects on product. Occasionally you will also support Quality Assurance (QA) Ops during high volume times. As you fine-tune your skills, you may be asked to support other areas, tackle special projects, and mentor others according to business needs.</span></b></p><p><b>\u00A0</b></p><p><b><span>In Pricing & Authentication, you will:</span></b></p><ul><li><p><b><span>Focus on pricing and authentication with an emphasis on lower level authentication brands.</span></b></p></li><li><p><b><span>Receives exposure to higher risk authentication brands as the business allows.</span></b></p></li><li><p><b><span>Regularly monitor, audit and update the internal pricing tables of a broad range of retailers.</span></b></p></li><li><p><b><span>Assist in educating itemizers about brands and product acceptance.</span></b></p></li><li><p><b><span>Partner with Product Ops Supervisor to ensure FIFO is maintained for all items in the Under Review queue.</span></b></p></li><li><p><b><span>Support Customer Service team in price update requests.</span></b></p></li></ul><p><b><span>\u00A0</span></b></p><p><b><u>Requirements</u></b></p><ul><li><p><b><span>Knowledge of apparel quality standards (experience with secondhand is a plus!).</span></b></p></li><li><p><b><span>Ability to identify, prioritize, and complete tasks under tight deadlines.</span></b></p></li><li><p><b><span>Strong organization and scheduling skills.</span></b></p></li><li><p><b><span>Ability to exercise independent judgment and operate with minimal supervision.</span></b></p></li><li><p><b><span>Flexibility, creativity and willingness to optimize processes.</span></b></p></li><li><p><b><span>Ability to bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.</span></b></p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</p><p></p><p><b>Before you go, our legal team wants you to know...</b>You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.</p>","cityStateZipCode":"Phoenix, Arizona, 85043","locale":"en_US","title":"Pricing & Authentication Coordinator","jobSeqNo":"THRTHRUS1648EXTERNALENUS","postedDate":"2026-09-08T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are looking for a Pricing & Authentication Coordinator to support pricing and authentication processes within our distribution center. You will monitor pricing tables, assist with product acceptance, and help maintain quality standards. Ideal candidates have experience in apparel quality or the resale industry and strong organizational skills.","dateCreated":"2026-09-08T22:34:21.124+0000","hiringFirstName":"","primaryLocation":"7775 West Buckeye Road
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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. The Role. ThredUp is turning secondhand browsing into a live, shoppable experience. Buyers watch a real person pull real inventory in real time, and we\u2019re building ThredUp Live from the ground up. As a Production Assistant, you\u2019re the hands-on team that makes every show run. Working inside our distribution center, you\u2019ll reserve and stage the inventory, set up the studio, and run the auctions and chat while we\u2019re live. After each show, you\u2019ll hand items back to the DC team for reinduction. You\u2019ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. You\u2019ll be the steady on-site presence that makes it happen day after day. This is a full-time, on-site role on our PM shift, and it\u2019s a chance to help build a new business line from the start. In This Role You\u2019ll Get To. Reserve and stage inventory for each day\u2019s shows, working from the show plan provided by the Live Selling Manager. Prep the live studio before the first show and reset it between shows so every show starts clean and on time. Run the auctions during each live show, keeping bidding moving and the pace on track. Monitor the chat throughout the show, answer viewer questions, and flag requests to the host. Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn\u2019t on-site. Notify the DC team after every show so items are ready for reinduction. Track what sold fast, what didn\u2019t, and what viewers asked for, and share it with the Live Selling Manager to help shape the next show. Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run. What We\u2019re Looking For. Comfortable and focused through 3-hour live shows, with sustained attention the whole time. Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment. Strong attention to detail when reserving, staging, and tracking items. Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace . Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation. Able to work in ambiguity and adapt as we build a new program and the process evolves. Good communication and teamwork skills, with the ability to coordinate with Hosts, the Live Selling and Social Commerce Manager, and the DC team. An interest in fashion, secondhand, and sustainability. Experience in a distribution center, fulfillment, or inventory environment, or with live selling platforms such as Whatnot or other platforms is a plus. Demonstrated ability in keeping business, team and customer information confidential. Role models independent judgment and operates with minimal supervision. Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders. Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. Schedule. Full-time, on-site at ThredUp\u2019s distribution centers in the Atlanta area (Suwanee, GA). PM shift: covering the later show(s) of the day. A short overlap between shifts for handoff. Shows run 5-6 days per week, scheduled around peak viewer traffic, so a rotating schedule is required. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. You\u2019ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. Reserve and stage inventory for each day\u2019s shows, working from the show plan provided by the Live Selling Manager. Prep the live studio before the first show and reset it between shows so every show starts clean and on time. Run the auctions during each live show, keeping bidding moving and the pace on track. Monitor the chat throughout the show, answer viewer questions, and flag requests to the host. Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn\u2019t on-site. Notify the DC team after every show so items are ready for reinduction. Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run. What We\u2019re Looking For. Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment. Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace . Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation. Good communication and teamwork skills, with the ability to coordinate with Hosts, the Live Selling and Social Commerce Manager, and the DC team. An interest in fashion, secondhand, and sustainability. Experience in a distribution center, fulfillment, or inventory environment, or with live selling platforms such as Whatnot or other platforms is a plus. Demonstrated ability in keeping business, team and customer information confidential. Role models independent judgment and operates with minimal supervision. Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders. Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs. PM shift: covering the later show(s) of the day. ","externalApply":false,"cityState":"Suwanee, Georgia","country":"United States of America","postalCode":"30024","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1719","standardisedCity":"Suwanee","locationAccuracyLevel":"address","jobFamily":"Online Marketing","externalTracking":false,"SupervisoryOrg":"Danielle Vermeer","visibilityType":"External","longitude":"-84.0208787","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-84.0208787,"lat":34.0444023},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC148","stateCountry":"Georgia, United States of America","jobId":"1719","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"JC148","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Production Assistant, Live Selling (PM Shift)","primaryLocaleCategory":"Marketing","description":"<p><b><b>About ThredUp</b></b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><br /><p><span style=\"color:#000000\"><b>The Role</b></span></p><p><span style=\"color:#000000\">ThredUp is turning secondhand browsing into a live, shoppable experience. Buyers watch a real person pull real inventory in real time, and we\u2019re building ThredUp Live from the ground up. As a Production Assistant, you\u2019re the hands-on team that makes every show run. Working inside our distribution center, you\u2019ll reserve and stage the inventory, set up the studio, and run the auctions and chat while we\u2019re live. After each show, you\u2019ll hand items back to the DC team for reinduction. You\u2019ll report to the Live Selling and Social Commerce Manager, who sets the strategy, show plan, and direction for the program. You\u2019ll be the steady on-site presence that makes it happen day after day. This is a full-time, on-site role on our PM shift, and it\u2019s a chance to help build a new business line from the start.</span></p><br /><p><span style=\"color:#000000\"><b>In This Role You\u2019ll Get To</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Reserve and stage inventory for each day\u2019s shows, working from the show plan provided by the Live Selling Manager</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Prep the live studio before the first show and reset it between shows so every show starts clean and on time</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Run the auctions during each live show, keeping bidding moving and the pace on track</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Monitor the chat throughout the show, answer viewer questions, and flag requests to the host</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Partner with Live Sellers Hosts and the Live Selling and Social Commerce Manager on show-day decisions, and run show operations on your own on days when the Manager isn\u2019t on-site</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Notify the DC team after every show so items are ready for reinduction</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Track what sold fast, what didn\u2019t, and what viewers asked for, and share it with the Live Selling Manager to help shape the next show</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Flag technical, inventory, or workflow issues quickly so the team can fix them and improve how shows run</span></li></ul><br /><p><span style=\"color:#000000\"><b>What We\u2019re Looking For</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable and focused through 3-hour live shows, with sustained attention the whole time</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Quick on your feet: you can multitask, handle a fast-moving chat, and stay calm in a live environment</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Strong attention to detail when reserving, staging, and tracking items</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable in a warehouse environment: on your feet, handling inventory, and moving at a fast pace\u00A0</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable with technology and quick to learn new tools, including live selling platforms and chat moderation</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Able to work in ambiguity and adapt as we build a new program and the process evolves</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Good 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Experience with agentic-commerce standards and e-commerce is advantageous.","standardisedAddress":"Remote Austin, TX 73301","displayCareerSite":true,"standardisedTimezone":"-05:00 UTC","ml_country":"United States of America","city":"Remote","latitude":"0.0","visibilityLocale":["en_US"],"hasSecondaryQuestionnaire":"no","fesHash":"35bf040b1b986e200dd07c7eeb4170be5b36ff426e14a6aac0d5c358ec3e5f37","multi_location":[{"country":"United States of America","cityState":"Remote, Texas","address":"Remote Austin, TX 73301","locationName":"Remote - Texas","city":"Remote","postalCode":"75134","latlong":{"lon":4.9E-324,"lat":4.9E-324},"latitude":"0.0","cityStateZipCode":"Remote, Texas, 75134","stateCountry":"Texas, United States of America","externalLocation":"","locationId":"Remote_TX","location":"Remote, Texas, United States of America","state":"Texas","cityCountry":"Remote, United States of America","cityStateCountry":"Remote, Texas, United States of America","mapQueryLocation":"Remote, Texas, United States of America","longitude":"0.0"}],"locationId":"Remote_TX","address":"Remote Austin, TX 73301","locationName":"Remote - Texas","jobPostingSiteId":"External","isTranslated":false,"ml_language_fullform":"english","hasPrimaryInternalQuestionnaire":"no","cmsJobId":"JOB_POSTING-3-5248","applyUrl":"","emb_complete_desc":"jobtitle: Senior Software Engineer, Agentic Commerce, jobtype: Full time, joblocation: Remote, Texas, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. A generation of shoppers is starting to find what they want by asking an AI agent instead of browsing a website. The marketplaces those agents can read, understand, and buy from will win that traffic; the ones they can't won't get surfaced at all. As our first Senior Software Engineer for Agentic Commerce, you'll build the layer that makes 4 million unique secondhand items discoverable and transactable by AI shopping agents, and own how ThredUp shows up when someone asks an agent to find them a dress for a wedding. This is early, open territory. The standards are young, customer behaviors are still forming, and there's no established playbook to follow. You'll partner closely with engineering and product leadership to give the space shape \u2014 working out what's worth building, making the architectural decisions together, and getting real functionality in front of customers to learn from. For the first stretch you'll be the primary engineer on this work, with broad ownership of how it comes together. You'll report to our Senior Director of Engineering. In This Role You'll Get To. Design and build the agentic-commerce layer end to end \u2014 from exposing our catalog, pricing, and inventory to AI shopping agents through cart, checkout, and order handoff \u2014 defining the integration surface rather than inheriting one. Own how ThredUp gets discovered and surfaced by LLM-driven shopping agents, including the structured data that makes 4M+ unique, single-SKU items legible to machines. Prototype quickly against real agent platforms, then harden what proves out into production-grade services \u2014 working across the stack, wherever the problem lives. Use AI tools and agentic workflows as a core part of how you build, setting the bar for what AI-native engineering looks like at ThredUp. Partner with engineering, product, and executive leadership to turn an undefined space into a roadmap, carry it from idea to shipped, and let real customer usage drive what comes next. Our stack: Ruby on Rails, Java/JVM, MySQL, Kafka, Redis, Sidekiq, OpenSearch, AWS, Kubernetes, Terraform. Apollo GraphQL API gateway. React, PWA, native iOS and Android. No prior experience with any particular piece required. What We're Looking For. 5+ years of software engineering experience, owning systems end to end from ambiguous problem to production. Fluent daily use of LLMs and agentic coding tools, with strong instincts for where AI output needs human judgment. Experience building or deploying systems powered by LLMs, and an understanding of how model behavior shapes product experience. Strong API and integration design skills, for interfaces consumed by other systems rather than by people. Depth in backend engineering with the range to work across the stack. Design judgment matters more here than which languages you've used. Genuine curiosity about a space that changes monthly \u2014 new protocols, new tooling, new model capabilities \u2014 and the habit of keeping up with it. Comfort working from a blank page without a surrounding team to make progress. The judgment to scope a problem, put a plan behind it, and drive it to shipped rather than exploring indefinitely. Clear communication with engineers and non-technical executives alike. Familiarity with the Agentic Commerce Protocol (ACP), MCP, or other emerging agentic-commerce standards is a plus. E-commerce or marketplace experience is a plus. Experience having built something from zero, whether at a startup or inside a larger company is a plus. Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with most Fridays off. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"You'll partner closely with engineering and product leadership to give the space shape \u2014 working out what's worth building, making the architectural decisions together, and getting real functionality in front of customers to learn from. You'll report to our Senior Director of Engineering. Design and build the agentic-commerce layer end to end \u2014 from exposing our catalog, pricing, and inventory to AI shopping agents through cart, checkout, and order handoff \u2014 defining the integration surface rather than inheriting one. Prototype quickly against real agent platforms, then harden what proves out into production-grade services \u2014 working across the stack, wherever the problem lives. Use AI tools and agentic workflows as a core part of how you build, setting the bar for what AI-native engineering looks like at ThredUp. Partner with engineering, product, and executive leadership to turn an undefined space into a roadmap, carry it from idea to shipped, and let real customer usage drive what comes next. Our stack: Ruby on Rails, Java/JVM, MySQL, Kafka, Redis, Sidekiq, OpenSearch, AWS, Kubernetes, Terraform. Apollo GraphQL API gateway. React, PWA, native iOS and Android. No prior experience with any particular piece required. 5+ years of software engineering experience, owning systems end to end from ambiguous problem to production. Fluent daily use of LLMs and agentic coding tools, with strong instincts for where AI output needs human judgment. Experience building or deploying systems powered by LLMs, and an understanding of how model behavior shapes product experience. Strong API and integration design skills, for interfaces consumed by other systems rather than by people. Depth in backend engineering with the range to work across the stack. Genuine curiosity about a space that changes monthly \u2014 new protocols, new tooling, new model capabilities \u2014 and the habit of keeping up with it. Comfort working from a blank page without a surrounding team to make progress. The judgment to scope a problem, put a plan behind it, and drive it to shipped rather than exploring indefinitely. Clear communication with engineers and non-technical executives alike. Familiarity with the Agentic Commerce Protocol (ACP), MCP, or other emerging agentic-commerce standards is a plus. E-commerce or marketplace experience is a plus. Experience having built something from zero, whether at a startup or inside a larger company is a plus. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Remote, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1662","standardisedCity":"Remote","locationAccuracyLevel":"address","jobFamily":"Software Development","externalTracking":false,"SupervisoryOrg":"Engineering (Michael Rocco)","visibilityType":"External","longitude":"0.0","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":4.9E-324,"lat":4.9E-324},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2005.P4","stateCountry":"Texas, United States of America","jobId":"1662","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2005.P4","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Senior Software Engineer, Agentic Commerce","primaryLocaleCategory":"Engineering","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p><b>How You Will Make An Impact</b><br />A generation of shoppers is starting to find what they want by asking an AI agent instead of browsing a website. The marketplaces those agents can read, understand, and buy from will win that traffic; the ones they can't won't get surfaced at all. As our first Senior Software Engineer for Agentic Commerce, you'll build the layer that makes 4 million unique secondhand items discoverable and transactable by AI shopping agents, and own how ThredUp shows up when someone asks an agent to find them a dress for a wedding.</p><p><br />This is early, open territory. The standards are young, customer behaviors are still forming, and there's no established playbook to follow. You'll partner closely with engineering and product leadership to give the space shape \u2014 working out what's worth building, making the architectural decisions together, and getting real functionality in front of customers to learn from. For the first stretch you'll be the primary engineer on this work, with broad ownership of how it comes together. You'll report to our Senior Director of Engineering.</p><p><br /><b>In This Role You'll Get To:</b></p><ul><li>Design and build the agentic-commerce layer end to end \u2014 from exposing our catalog, pricing, and inventory to AI shopping agents through cart, checkout, and order handoff \u2014 defining the integration surface rather than inheriting one.</li><li>Own how ThredUp gets discovered and surfaced by LLM-driven shopping agents, including the structured data that makes 4M+ unique, single-SKU items legible to machines.</li><li>Prototype quickly against real agent platforms, then harden what proves out into production-grade services \u2014 working across the stack, wherever the problem lives.</li><li>Use AI tools and agentic workflows as a core part of how you build, setting the bar for what AI-native engineering looks like at ThredUp.</li><li>Partner with engineering, product, and executive leadership to turn an undefined space into a roadmap, carry it from idea to shipped, and let real customer usage drive what comes next.</li><li>Our stack: Ruby on Rails, Java/JVM, MySQL, Kafka, Redis, Sidekiq, OpenSearch, AWS, Kubernetes, Terraform. Apollo GraphQL API gateway. React, PWA, native iOS and Android. No prior experience with any particular piece required.</li></ul><p><br /><b>What We're Looking For:</b></p><ul><li>5+ years of software engineering experience, owning systems end to end from ambiguous problem to production.</li><li>Fluent daily use of LLMs and agentic coding tools, with strong instincts for where AI output needs human judgment.</li><li>Experience building or deploying systems powered by LLMs, and an understanding of how model behavior shapes product experience.</li><li>Strong API and integration design skills, for interfaces consumed by other systems rather than by people.</li><li>Depth in backend engineering with the range to work across the stack. Design judgment matters more here than which languages you've used.</li><li>Genuine curiosity about a space that changes monthly \u2014 new protocols, new tooling, new model capabilities \u2014 and the habit of keeping up with it.</li><li>Comfort working from a blank page without a surrounding team to make progress.</li><li>The judgment to scope a problem, put a plan behind it, and drive it to shipped rather than exploring indefinitely.</li><li>Clear communication with engineers and non-technical executives alike.</li><li>Familiarity with the Agentic Commerce Protocol (ACP), MCP, or other emerging agentic-commerce standards is a plus.</li><li>E-commerce or marketplace experience is a plus.</li><li>Experience having built something from zero, whether at a startup or inside a larger company is a plus.</li></ul><p><br />Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.<br />\u00A0</p><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with most Fridays off</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p>","cityStateZipCode":"Remote, Texas, 75134","locale":"en_US","title":"Senior Software Engineer, Agentic Commerce","jobSeqNo":"THRTHRUS1662EXTERNALENUS","postedDate":"2026-09-30T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are expanding our team: As a Senior Software Engineer in Agentic Commerce, you will design and build the end-to-end agentic-commerce layer, enabling AI-powered discovery and transactable listings for secondhand items. This role suits experienced engineers with strong backend expertise and a passion for AI-driven solutions.","dateCreated":"2026-09-18T15:40:16.215+0000","hiringFirstName":"","primaryLocation":"Remote
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