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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Your mission has two parts. 1. Ensure clothing meets our quality standards. 2. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Record details such as brand, size, gender, category, and condition. Photograph tags to capture product information. What This Role Requires. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Willingness to Learn: Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Adaptability: Adjusting easily to change and shifting priorities. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. Focus & Positivity: Bring attention to detail, speed, and an upbeat attitude to every shift. WKND Shift Hours: Friday-Sunday @ 6am-6pm. Why You\u2019ll Love Working Here. Starting Pay: $18.50/hr for WKND shift ($17 base + $1.50 differential). Pay is based on shift worked and shift differentials may change. Weekly Pay: Every Friday is FriYAY. Pay For Performance: Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter. Day 1 Benefits: Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc. Work-Life Balance: You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary. Predictable Schedules: Our shift times are consistent so you know what to expect. Optional Overtime: Is available at certain times of the year. Music-Friendly Shifts: Headphones (bone conductor) allowed at most stations\u2014work to your own playlist. Casual & Fun Environment: This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe. Air-conditioned Distribution Centers: Stay cool while you work. Growth Opportunities: We reward and recognize top performers with swag, promotions, and higher pay. Employee Discount: Extra savings on already affordable styles. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Ensure clothing meets our quality standards. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Photograph tags to capture product information. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. ","externalApply":false,"cityState":"Phoenix, Arizona","country":"United States of America","postalCode":"85043","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1604","standardisedCity":"Phoenix","locationAccuracyLevel":"address","jobFamily":"Ops Support","externalTracking":false,"SupervisoryOrg":"On Station Roles (Jessica Novak)","visibilityType":"External","longitude":"-112.2254495","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-112.2254495,"lat":33.4362975},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"4002.TM","stateCountry":"Arizona, United States of America","jobId":"1604","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"4002.TM","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Team Member Apparel Processing (WKND Shift)","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p>As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale.<b> Your mission has two parts:</b></p><p>1. Ensure clothing meets our quality standards</p><p>2. Provide accurate product details<br />\u00A0</p><p><b>What You\u2019ll Do</b></p><ul><li><p>Open and unpack bags of gently used clothing from customers</p></li><li><p>Conduct quality checks on each garment</p></li><li><p>Use a USB scanner and iPad app with step-by-step prompts</p></li><li><p>Record details such as brand, size, gender, category, and condition</p></li><li><p>Photograph tags to capture product information</p></li></ul><p></p><p><b>What This Role Requires</b></p><ul><li><p><b>On-Your-Feet Work: </b>Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift.</p></li><li><p><b>Performance: </b>Achieving goals in a fast-paced, metrics-driven environment.</p></li><li><p><b>Willingness to Learn: </b>Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed.</p></li><li><p><b>Tech Comfort: </b>Comfortable using tablets, scanners, and basic apps.</p></li><li><p><b>Adaptability: </b>Adjusting easily to change and shifting priorities.</p></li><li><p><b>Reliability:</b> Maintaining consistent attendance, on-time arrival, and teamwork.</p></li><li><p><b>Focus & Positivity: </b>Bring attention to detail, speed, and an upbeat attitude to every shift.<br />\u00A0</p></li></ul><p><b>WKND Shift Hours: </b> Friday-Sunday @ 6am-6pm<br />\u00A0</p><p><b>Why You\u2019ll Love Working Here</b></p><ul><li><p><b>Starting Pay:</b>\u00A0 $18.50/hr for WKND shift ($17 base + $1.50 differential). <i>Pay is based on shift worked and shift differentials may change.</i></p></li><li><p><b>Weekly Pay: </b>Every Friday is FriYAY.</p></li><li><p><b>Pay For Performance: </b>Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter.</p></li><li><p><b>Day 1 Benefits: </b>Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc.</p></li><li><p><b>Work-Life Balance: </b> You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary.</p></li><li><p><b>Predictable Schedules: </b>Our shift times are consistent so you know what to expect.</p></li><li><p><b>Optional Overtime: </b>Is available at certain times of the year.\u00A0</p></li><li><p><b>Music-Friendly Shifts: </b>Headphones (bone conductor) allowed at most stations\u2014work to your own playlist.</p></li><li><p><b>Casual & Fun Environment: </b>This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe.</p></li><li><p><b>Air-conditioned Distribution Centers: </b>Stay cool while you work.</p></li><li><p><b>Growth Opportunities: </b>We reward and recognize top performers with swag, promotions, and higher pay.</p></li><li><p><b>Employee Discount: </b>Extra savings on already affordable styles.</p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</p><p></p><p><b>Before you go, our legal team wants you to know...</b>You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.</p>","cityStateZipCode":"Phoenix, Arizona, 85043","locale":"en_US","title":"Team Member Apparel Processing (WKND Shift)","jobSeqNo":"THRTHRUS1604EXTERNALENUS","postedDate":"2026-09-08T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are seeking a Team Member in our Distribution Center to inspect, process, and prepare secondhand clothing for resale. Key responsibilities include conducting quality checks and recording product details. 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- Full-time
About the position
We're sorry… the job you are trying to apply for has been filled.
Maybe you would like to consider the Categories below :
About the company
Inspiring the world to think secondhand first. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our pro…
Fair Compensation
Fair pay and attractive terms
Onboarding
A Structured Start from Day One
A supportive team
Mutual Respect and Open Collaboration
Future Outlook
A Secure Job with Growth Opportunities
Similar job titles
- Apparel Processing Specialist
- Garment Quality Inspector
- Inventory Management Operator
- Secondhand Clothing Handler
- Product Detail Recorder
- Fashion Item Photographer
- Distribution Center Associate
- Textile Evaluation Coordinator
- Warehouse Apparel Processor
- Operations Team Member
Relevant places near
- New York City
- Los Angeles
- Chicago
- Brooklyn
- Houston
- Queens
- Philadelphia
- Phoenix
- Manhattan
- San Antonio
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Pull and prepare pieces before each show; know the brand, size, condition, and price before the live show. Show each piece clearly: fabric, fit, flaws, styling ideas. Run the pace of the show; keep energy up, keep product moving, keep viewers watching. Answer viewer questions in real time and respond to chat throughout the stream. Track what sells and flag trends back to the product and merchandising teams; what moved fast, what didn't, what viewers asked for. What We're Looking For. Comfortable on camera for 2+ hour shifts, sustained energy the whole time. Preference for background in content creation or performance (live selling on Whatnot, strong on-camera performer with or theater, dance, improv/comedy, or similar performance based environments ). Interest in and passion for fashion, secondhand, and sustainability. Real product knowledge in fashion: brands, fabrics, fit, how to spot quality secondhand pieces. Quick on your feet: you can handle questions, respond to comments, and keep a show moving. Comfortable in a warehouse environment: on your feet, handling inventory, moving at a fast pace. Experience with technology, AI workflows, and data analysis. Compensation. Compensation will consist of an hourly rate, plus a 2% commission on the net sales of items sold during live shows. For example, if a 2-hour live show drives $5,000 in sales, the host earns 2% commission ($100 or an extra $50 per hour). Performance-based schedule growth: more shows and higher commissions slots as you ramp. Schedule. Able to commute to ThredUp\u2019s Lancaster, TX distribution center. Flexible shift structure: shows are scheduled based on peak viewer traffic, with morning, midday, evening, and weekend start times available. Expect 2-3 shows per week to start, with more added as we ramp the program. This role is structured as an independent contractor engagement with ThredUp Inc. and is not an employee position. The contractor will be responsible for managing their own taxes, insurance, and other obligations associated with independent contractor status. Independent contractors are not eligible for ThredUp employee benefits. What We Offer. At ThredUp, we value infinite learning. We also believe that each person should help drive the business. As a member of the thredUP team, you\u2019ll be encouraged to speakUP, think big, ask questions and seek the truth, and help influence outcomes for our business and customers. You\u2019ll have the opportunity to work with passionate and supportive team members who encourage new ideas, feedback and collaboration. We have a talented leadership team that encourages transparency and they will support you in maximizing your experience and impact. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. 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Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. You will be expected to give timely feedback to others and escalate concerns to DC Leadership when needed. You will thrive in this position if you are highly curious, passionate about keeping thredUP operations running smoothly, and want to take on more responsibility at work. In This Role You\u2019ll Get To. Help facilitate smooth shift transitions by communicating updates on your team\u2019s production. Verify Standard Operating Procedures are being followed. Run reports throughout the shift (we will teach you how to do this!). Participate in special projects as needed. What We\u2019re Looking For. Solid understanding of thredUP quality standards and operations processes. Enthusiastic about building leadership skills. Ability to keep business and customer information confidential. Ability to exercise independent judgment and operate with minimal supervision. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. You will be expected to give timely feedback to others and escalate concerns to DC Leadership when needed. 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","externalApply":false,"cityState":"Lancaster, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1676","standardisedCity":"Lancaster","locationAccuracyLevel":"address","jobFamily":"Ops Management","externalTracking":false,"SupervisoryOrg":"Flex & Support (Andrew Rodriguez)","visibilityType":"External","longitude":"-96.8202937","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-96.8202937,"lat":32.6390616},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"4001.S5","stateCountry":"Texas, United States of America","jobId":"1676","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"4001.S5","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Kaylene Bowen","titlenew":"Operations Lead (AM)","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><span><b>How You Will Make An Impact</b></span></p><p><span>As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. You will be expected to give timely feedback to others and escalate concerns to DC Leadership when needed. You will thrive in this position if you are highly curious, passionate about keeping thredUP operations running smoothly, and want to take on more responsibility at work.</span></p><p></p><p><span><b>In This Role You\u2019ll Get To:</b></span></p><ul><li>Help facilitate smooth shift transitions by communicating updates on your team\u2019s production</li><li>Verify Standard Operating Procedures are being followed</li><li>Run reports throughout the shift (we will teach you how to do this!)</li><li>Participate in special projects as needed</li></ul><p></p><p><span><b>What We\u2019re Looking For: </b></span></p><ul><li>Solid understanding of thredUP quality standards and operations processes</li><li>Enthusiastic about building leadership skills</li><li>Ability to keep business and customer information confidential</li><li>Ability to exercise independent judgment and operate with minimal supervision</li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. You will be expected to give timely feedback to others and escalate concerns to DC Leadership when needed. You will thrive in this position if you are highly curious, passionate about keeping thredUP operations running smoothly, and want to take on more responsibility at work. In This Role You\u2019ll Get To. Help facilitate smooth shift transitions by communicating updates on your team\u2019s production. Verify Standard Operating Procedures are being followed. Run reports throughout the shift (we will teach you how to do this!). Participate in special projects as needed. What We\u2019re Looking For. Solid understanding of thredUP quality standards and operations processes. Enthusiastic about building leadership skills. Ability to keep business and customer information confidential. Ability to exercise independent judgment and operate with minimal supervision. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. You will be expected to give timely feedback to others and escalate concerns to DC Leadership when needed. Help facilitate smooth shift transitions by communicating updates on your team\u2019s production. Verify Standard Operating Procedures are being followed. Participate in special projects as needed. Solid understanding of thredUP quality standards and operations processes. Enthusiastic about building leadership skills. Ability to keep business and customer information confidential. Ability to exercise independent judgment and operate with minimal supervision. ","externalApply":false,"cityState":"Lancaster, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1602","standardisedCity":"Lancaster","locationAccuracyLevel":"address","jobFamily":"Ops Management","externalTracking":false,"SupervisoryOrg":"Flex & Support Roles (Andrea Mctaw)","visibilityType":"External","longitude":"-96.8202937","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-96.8202937,"lat":32.6390616},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"4001.S5","stateCountry":"Texas, United States of America","jobId":"1602","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"4001.S5","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Sierra Fort\u00E9","titlenew":"Operations Lead (PM)","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><span><b>How You Will Make An Impact</b></span></p><p><span>As an Operations Lead, you will focus on ensuring that individual and collective production goals are being met in your area. You will help train and mentor others on processes, procedures and quality standards. You will be expected to give timely feedback to others and escalate concerns to DC Leadership when needed. You will thrive in this position if you are highly curious, passionate about keeping thredUP operations running smoothly, and want to take on more responsibility at work.</span></p><p></p><p><span><b>In This Role You\u2019ll Get To:</b></span></p><ul><li>Help facilitate smooth shift transitions by communicating updates on your team\u2019s production</li><li>Verify Standard Operating Procedures are being followed</li><li>Run reports throughout the shift (we will teach you how to do this!)</li><li>Participate in special projects as needed</li></ul><p></p><p><span><b>What We\u2019re Looking For: </b></span></p><ul><li>Solid understanding of thredUP quality standards and operations processes</li><li>Enthusiastic about building leadership skills</li><li>Ability to keep business and customer information confidential</li><li>Ability to exercise independent judgment and operate with minimal supervision</li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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The role involves conducting user research, prototyping, usability testing, and implementing user-centric solutions across web and mobile platforms. Candidates should have 3-5 years of digital product design experience, proficiency with Figma and AI-native tools, and a strong portfolio. A Bachelor\u2019s or Master\u2019s degree in design, psychology, computer science, or a related field is required. The position offers a competitive salary ($159,000\u2013$180,000), hybrid work, and comprehensive benefits. Visa sponsorship is not available.","displayCareerSite":true,"standardisedTimezone":"-07:00 UTC","ml_country":"United States","city":"Oakland","visibilityLocale":["en_US"],"latitude":"37.80135","hasSecondaryQuestionnaire":"yes","fesHash":"48566d9186e3cea0b352cd7c1d15a263dc198085b00ca50e060112fc12d85373","multi_location":[{"country":"United States of America","cityState":"Oakland, California","address":"969 Broadway Suite 200 Oakland, CA 94607","locationName":"Oakland, CA","city":"Oakland","postalCode":"94607","latlong":{"lon":-122.2734084,"lat":37.80135},"latitude":"37.80135","cityStateZipCode":"Oakland, California, 94607","stateCountry":"California, United States of America","externalLocation":"","locationId":"Oakland_CA","location":"Oakland, California, United States of America","state":"California","cityCountry":"Oakland, United States of America","cityStateCountry":"Oakland, California, United States of America","mapQueryLocation":"Oakland, California, United States of America","longitude":"-122.2734084"}],"locationId":"Oakland_CA","address":"969 Broadway Suite 200 Oakland, CA 94607","locationName":"Oakland, CA","jobPostingSiteId":"External","isTranslated":false,"retainJobFields":true,"hasPrimaryInternalQuestionnaire":"no","ml_language_fullform":"english","cmsJobId":"JOB_POSTING-3-5206","applyUrl":"","emb_complete_desc":"jobtitle: Product Designer, jobtype: Full time, joblocation: Oakland, California, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact . ThredUp is looking for a Product Designer to join our team. For anyone who wants to shop or sell second hand, ThredUp\u2019s design and research team provides joyful, crafted, and meaningful user experiences that execute on ThredUp\u2019s mission. In this role, you will support high impact, high visibility projects focusing on inventing the future of our core selling experience. Day to day you can expect to partner closely with product management, data science, brand marketing, content, research and engineering to develop products within our core marketplace experience. In this Role You\u2019ll Get To. Collaborate with product management partners to refine product strategy & project goals, brainstorm ideas, define customer workflows, prototype interactions, conduct research and launch new products and services. Oversee and provide design deliverables for product initiatives from insight to strategy to launch across native apps and mobile web. Conduct user research to understand user needs and pain points. Conduct usability testing and gather feedback to improve designs. Imagine creative product ideas, not limiting yourself to patterns that have been established in the last decade. Collaborate with brand, content, and creative partners to ensure that ThredUp\u2019\u2019s brand permeates every aspect of the product experience. Partner with engineering to implement meaningful, crafted user experiences. Work with a passionate team of product designers and UX researchers to continuously improve internal team processes and raise ThredUp\u2019s bar for quality and innovation . Ship highly crafted and joyful experiences that advance ThredUp\u2019s mission of inspiring a new generation of consumers to think secondhand first. What We\u2019re Looking For. 3-5 years of experience as a digital product designer shipping products on cross functional teams. You have a strong portfolio of shipped products that showcases your craftsmanship and demonstrates a strong understanding of user-centered, insights-driven design process. You have a high level of fluency with diagramming, wireframing, and prototyping tools such as Figma as well as AI native tools like Claude Code. Ideally prototype in code and have even shipped code into production. You have experience designing across platforms and demonstrate an understanding of technical constraints as they apply to each platform (web, iOS, Android). Experience working solo or with user research teams to conduct user testing, mixed methods research, and usability evaluations. Communicative: you demonstrate excellent communication and collaboration skills across teams and stakeholders. Data driven: you have exposure collaborating with business and data science stakeholders to ensure that you stay focused on business objectives and to develop metrics that quantify the impact of your work. Self-motivated, agile-mindset: you can prioritize and manage trade-offs in a fast paced environment to meet critical project deadlines both independently and as part of a team . Self-aware: you have a growth mindset, want to learn from the team to better your craft, and have a low-ego approach to working with others. Curious and future thinking: you have natural curiosity and perseverance. You are interested in emerging technology (e.g. AI) and how it can be leveraged both to improve customer experience and to make your own workflows more efficient. Bachelor's or Master\u2019s degree in design, psychology, computer science, or a related field. At ThredUp, your base pay is one part of your total compensation package. This role pays between $159,000 and $180,000, and your actual base pay will depend on your skills, qualifications, experience, and location. Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp\u2019s Employee Stock Purchase Plan. Subject to eligibility requirements, you\u2019ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. In this role, you will support high impact, high visibility projects focusing on inventing the future of our core selling experience. Day to day you can expect to partner closely with product management, data science, brand marketing, content, research and engineering to develop products within our core marketplace experience. Collaborate with product management partners to refine product strategy & project goals, brainstorm ideas, define customer workflows, prototype interactions, conduct research and launch new products and services. Oversee and provide design deliverables for product initiatives from insight to strategy to launch across native apps and mobile web. Conduct user research to understand user needs and pain points. Conduct usability testing and gather feedback to improve designs. Collaborate with brand, content, and creative partners to ensure that ThredUp\u2019\u2019s brand permeates every aspect of the product experience. Partner with engineering to implement meaningful, crafted user experiences. Work with a passionate team of product designers and UX researchers to continuously improve internal team processes and raise ThredUp\u2019s bar for quality and innovation . What We\u2019re Looking For. 3-5 years of experience as a digital product designer shipping products on cross functional teams. You have a strong portfolio of shipped products that showcases your craftsmanship and demonstrates a strong understanding of user-centered, insights-driven design process. You have a high level of fluency with diagramming, wireframing, and prototyping tools such as Figma as well as AI native tools like Claude Code. You have experience designing across platforms and demonstrate an understanding of technical constraints as they apply to each platform (web, iOS, Android). Experience working solo or with user research teams to conduct user testing, mixed methods research, and usability evaluations. Communicative: you demonstrate excellent communication and collaboration skills across teams and stakeholders. Data driven: you have exposure collaborating with business and data science stakeholders to ensure that you stay focused on business objectives and to develop metrics that quantify the impact of your work. Self-motivated, agile-mindset: you can prioritize and manage trade-offs in a fast paced environment to meet critical project deadlines both independently and as part of a team . Self-aware: you have a growth mindset, want to learn from the team to better your craft, and have a low-ego approach to working with others. Curious and future thinking: you have natural curiosity and perseverance. You are interested in emerging technology (e.g. AI) and how it can be leveraged both to improve customer experience and to make your own workflows more efficient. Bachelor's or Master\u2019s degree in design, psychology, computer science, or a related field. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. ","externalApply":false,"cityState":"Oakland, California","country":"United States of America","postalCode":"94607","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1659","standardisedCity":"Oakland","locationAccuracyLevel":"address","jobFamily":"UI/UX Design","externalTracking":false,"SupervisoryOrg":"Kelsey Brennan","visibilityType":"External","longitude":"-122.2734084","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-122.2734084,"lat":37.80135},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"3003.P3","stateCountry":"California, United States of America","jobId":"1659","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"3003.P3","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Sarah Olson (Terminated)","titlenew":"Product Designer","primaryLocaleCategory":"Product & Design","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p></p><p><b><b>How You Will Make An Impact\u00A0</b></b></p><p><span>ThredUp is looking for a Product Designer to join our team. For anyone who wants to shop or sell second hand, ThredUp\u2019s design and research team provides joyful, crafted, and meaningful user experiences that execute on ThredUp\u2019s mission. In this role, you will support high impact, high visibility projects focusing on inventing the future of our core selling experience. Day to day you can expect to partner closely with product management, data science, brand marketing, content, research and engineering to develop products within our core marketplace experience.</span></p><p></p><p></p><p><b><b>In this Role You\u2019ll Get To:</b></b></p><ul><li><p><span>Collaborate with product management partners to refine product strategy & project goals, brainstorm ideas, define customer workflows, prototype interactions, conduct research and launch new products and services</span></p></li><li><p><span>Oversee and provide design deliverables for product initiatives from insight to strategy to launch across native apps and mobile web</span></p></li><li><p><span>Conduct user research to understand user needs and pain points. Conduct usability testing and gather feedback to improve designs</span></p></li><li><p><span>Imagine creative product ideas, not limiting yourself to patterns that have been established in the last decade</span></p></li><li><p><span>Collaborate with brand, content, and creative partners to ensure that ThredUp\u2019\u2019s brand permeates every aspect of the product experience</span></p></li><li><p><span>Partner with engineering to implement meaningful, crafted user experiences</span></p></li><li><p><span>Work with a passionate team of product designers and UX researchers to continuously improve internal team processes and raise ThredUp\u2019s bar for quality and innovation\u00A0</span></p></li><li><p><span>Ship highly crafted and joyful experiences that advance ThredUp\u2019s mission of inspiring a new generation of consumers to think secondhand first.</span></p></li></ul><p></p><p><b><b>What We\u2019re Looking For:</b></b></p><ul><li><p><span>3-5 years of experience as a digital product designer shipping products on cross functional teams</span></p></li><li><p><span>You have a strong portfolio of shipped products that showcases your craftsmanship and demonstrates a strong understanding of user-centered, insights-driven design process</span></p></li><li><p><span>You have a high level of fluency with diagramming, wireframing, and prototyping tools such as Figma as well as AI native tools like Claude Code. Ideally prototype in code and have even shipped code into production.</span></p></li><li><p><span>You have experience designing across platforms and demonstrate an understanding of technical constraints as they apply to each platform (web, iOS, Android)</span></p></li><li><p><span>Experience working solo or with user research teams to conduct user testing, mixed methods research, and usability evaluations</span></p></li><li><p><span>Communicative: you demonstrate excellent communication and collaboration skills across teams and stakeholders</span></p></li><li><p><span>Data driven: you have exposure collaborating with business and data science stakeholders to ensure that you stay focused on business objectives and to develop metrics that quantify the impact of your work</span></p></li><li><p><span>Self-motivated, agile-mindset: you can prioritize and manage trade-offs in a fast paced environment to meet critical project deadlines both independently and as part of a team\u00A0</span></p></li><li><p><span>Self-aware: you have a growth mindset, want to learn from the team to better your craft, and have a low-ego approach to working with others</span></p></li><li><p><span>Curious and future thinking: you have natural curiosity and perseverance. You are interested in emerging technology (e.g. AI) and how it can be leveraged both to improve customer experience and to make your own workflows more efficient</span></p></li><li><p><span>Bachelor's or Master\u2019s degree in design, psychology, computer science, or a related field</span></p></li></ul><p></p><p><span>At ThredUp, your base pay is one part of your total compensation package. This role pays between $159,000 and $180,000, and your actual base pay will depend on your skills, qualifications, experience, and location.</span></p><p></p><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp\u2019s Employee Stock Purchase Plan. Subject to eligibility requirements, you\u2019ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.</span></p><p></p><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with Fridays off</span></p></li><li><p><span>Hybrid work environment: 3 days in the office and 1 day remote each week</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p>\u00A0</p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p>\u00A0</p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p><p></p>","cityStateZipCode":"Oakland, California, 94607","locale":"en_US","title":"Product Designer","jobSeqNo":"THRTHRUS1659EXTERNALENUS","postedDate":"2026-09-22T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are looking for a Product Designer to shape the future of ThredUp\u2019s core marketplace experience. Collaborate with cross-functional teams to develop user-centric products and drive innovation. Ideal for candidates with digital product design expertise and strong communication skills.","dateCreated":"2026-09-16T23:40:42.205+0000","hiringFirstName":"","primaryLocation":"969 Broadway
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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. ThredUp is looking for a talented Growth Marketing Associate to join our growth marketing team as we continue to acquire and retain customers efficiently and at scale. This person has some experience with paid search marketing, wants to grow into a paid search expert as well as other paid media, and will work in partnership with the Growth Marketing team on channel execution and success. This role interacts extensively across Marketing, Creative, Engineering, Finance, and Product teams. Their input will help shape key business decisions and their efforts will drive new customer acquisition and shape the strategy of the growth function at ThredUp. We are seeking a smart, talented and creative individual who enjoys working in a fast-paced environment to help us inspire a new generation to think secondhand first. In This Role You\u2019ll Get To. Support strategy and execution across various paid search channels (Google Ads, Bing Ads) consisting of (but not limited to). Campaign targeting, bidding, budget and keyword optimization in alignment with channel KPIs. Execute continuous testing across ad copy, landing pages, bid strategies, and creative assets to improve performance. Cross-functional collaboration with creative, merchandising, strategy teams on brief creation/execution. Support and strengthen partnerships with ad platforms and vendors. Help manage and optimize product feeds to drive efficiency for Google Shopping and PMax campaigns. Analyze and contribute to daily, weekly, monthly, and ad hoc channel reporting. Work closely with Product, Engineering, Analytics teams to enhance our Ad Technology for campaign optimization. Make strategic recommendations around best practices and learnings from channel performance. Integrate AI Skills and Agents in how we analyze and optimize our campaigns. Stay up-to-date on upcoming industry trends. What We\u2019re Looking For. 2+ years of work experience in performance marketing, e-commerce, or other quantitative/data-driven fields. 2+ years of hands-on work experience with Google Ads. Experience working in Claude Cowork or other AI interface. Versatile and able to work in a fast-paced environment. Strong written and verbal communication skills. Strong analytical and critical thinking skills. The ability to make data-driven decisions that add value to the customer experience. BA/BS in quantitative fields or marketing. At ThredUp, your base pay is one part of your total compensation package. This role pays between $90,000 and $100,000 per year, and your actual base pay will depend on your skills, qualifications, experience, and location. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"This role interacts extensively across Marketing, Creative, Engineering, Finance, and Product teams. Their input will help shape key business decisions and their efforts will drive new customer acquisition and shape the strategy of the growth function at ThredUp. Support strategy and execution across various paid search channels (Google Ads, Bing Ads) consisting of (but not limited to). Campaign targeting, bidding, budget and keyword optimization in alignment with channel KPIs. Execute continuous testing across ad copy, landing pages, bid strategies, and creative assets to improve performance. Cross-functional collaboration with creative, merchandising, strategy teams on brief creation/execution. Support and strengthen partnerships with ad platforms and vendors. Help manage and optimize product feeds to drive efficiency for Google Shopping and PMax campaigns. Analyze and contribute to daily, weekly, monthly, and ad hoc channel reporting. Work closely with Product, Engineering, Analytics teams to enhance our Ad Technology for campaign optimization. Make strategic recommendations around best practices and learnings from channel performance. Integrate AI Skills and Agents in how we analyze and optimize our campaigns. Stay up-to-date on upcoming industry trends. 2+ years of work experience in performance marketing, e-commerce, or other quantitative/data-driven fields. 2+ years of hands-on work experience with Google Ads. Experience working in Claude Cowork or other AI interface. Versatile and able to work in a fast-paced environment. Strong analytical and critical thinking skills. The ability to make data-driven decisions that add value to the customer experience. BA/BS in quantitative fields or marketing. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. What We\u2019re Looking For. Strong written and verbal communication skills. ","externalApply":false,"cityState":"Oakland, California","country":"United States of America","postalCode":"94607","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1680","standardisedCity":"Oakland","locationAccuracyLevel":"address","jobFamily":"Marketing General","externalTracking":false,"SupervisoryOrg":"Janel Kajisa","visibilityType":"External","longitude":"-122.2734084","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-122.2734084,"lat":37.80135},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC88","stateCountry":"California, United States of America","jobId":"1680","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"JC88","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Johanna Arnegard","titlenew":"Growth Marketing Associate","primaryLocaleCategory":"Marketing","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><br /><br /><p><span style=\"color:#000000\"><b>How You Will Make An Impact:</b></span><br /><span style=\"color:#000000\">ThredUp is looking for a talented Growth Marketing Associate to join our growth marketing team as we continue to acquire and retain customers efficiently and at scale. This person has some experience with paid search marketing, wants to grow into a paid search expert as well as other paid media, and will work in partnership with the Growth Marketing team on channel execution and success. This role interacts extensively across Marketing, Creative, Engineering, Finance, and Product teams. Their input will help shape key business decisions and their efforts will drive new customer acquisition and shape the strategy of the growth function at ThredUp. We are seeking a smart, talented and creative individual who enjoys working in a fast-paced environment to help us inspire a new generation to think secondhand first.</span></p><br /><p><span style=\"color:#000000\"><b>In This Role You\u2019ll Get To:</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Support strategy and execution across various paid search channels (Google Ads, Bing Ads) consisting of (but not limited to):</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Campaign targeting, bidding, budget and keyword optimization in alignment with channel KPIs</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Execute continuous testing across ad copy, landing pages, bid strategies, and creative assets to improve performance</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Cross-functional collaboration with creative, merchandising, strategy teams on brief creation/execution</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Support and strengthen partnerships with ad platforms and vendors</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Help manage and optimize product feeds to drive efficiency for Google Shopping and PMax campaigns</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Analyze and contribute to daily, weekly, monthly, and ad hoc channel reporting</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Work closely with Product, Engineering, Analytics teams to enhance our Ad Technology for campaign optimization</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Make strategic recommendations around best practices and learnings from channel performance</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Integrate AI Skills and Agents in how we analyze and optimize our campaigns</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Stay up-to-date on upcoming industry trends</span></li></ul><br /><p><span style=\"color:#000000\"><b>What We\u2019re Looking For:</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">2+ years of work experience in performance marketing, e-commerce, or other quantitative/data-driven fields</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">2+ years of hands-on work experience with Google Ads</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Experience working in Claude Cowork or other AI interface</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Versatile and able to work in a fast-paced environment</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Strong written and verbal communication skills</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Strong analytical and critical thinking skills</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">The ability to make data-driven decisions that add value to the customer experience</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">BA/BS in quantitative fields or marketing</span></li></ul><br /><p><span style=\"color:#393939\">At ThredUp, your base pay is one part of your total compensation package. This role pays between $90,000 and $100,000 per year, and your actual base pay will depend on your skills, qualifications, experience, and location.</span></p><br /><br /><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with Fridays off</span></p></li><li><p><span>Hybrid work environment: 3 days in the office and 1 day remote each week</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p>\u00A0</p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. 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Triage and resolve CPU/IO/locking/replication incidents; analyze slow query logs and EXPLAIN/EXPLAIN ANALYZE plans to produce immediate mitigations and long-term fixes. Plan and execute zero-downtime schema changes with safe rollback paths (online DDL, gh-ost / pt-online-schema-change, pg_repack, logical replication, trigger-based backfills). Partner with application teams to remove N+1 queries, tune indexes, and rewrite inefficient predicates; design partitioning and retention for high-write tables. Design, execute, and regularly validate backup and disaster-recovery procedures. Act as an expert in infrastructure design, performance, and operations across multiple systems and services. Promote shared ownership of infrastructure by driving documentation, tooling, and process improvements. Monitor and optimize system performance, ensuring reliability while protecting teams from burnout. Leadership & Collaboration. Build relationships with engineering teams, product managers, and cross-functional partners to ensure infrastructure supports company goals. Contribute to defining strategic technical direction, setting infrastructure roadmaps, and guiding prioritization. Advocate for best practices in reliability, security, and cost management. Ensure knowledge is shared within the team, reducing single points of failure. 6+ years of relevant industry experience with a Bachelor\u2019s degree in Computer Science, Engineering, or related field (or equivalent experience). Hands-on experience operating MySQL and PostgreSQL in production (Aurora/RDS preferred), including indexing strategies, transactions, locking/MVCC, and performance tuning. Demonstrated experience performing zero-downtime schema changes with safe rollbacks. Proven track record of designing and scaling infrastructure for distributed, service-oriented architectures. Expertise in AWS (EKS, RDS, IAM, cost optimization). Proficiency with Kubernetes and Terraform. Experience with CI/CD pipelines and practices (e.g., Jenkins, GitHub Actions, or ArgoCD \u2013 one or more). Experience with observability and monitoring tooling (Datadog, CloudWatch, or similar), including slow query and error log analysis. Ability to diagnose connectivity issues affecting database access (security groups, VPC routes/TGW, VPN, DNS). Scripting and automation skills (Python, Bash, or similar). Excellent communication and collaboration skills. Experience with Teleport (or similar DB proxying) and IAM DB authentication. Experience tuning Postgres autovacuum and designing partition-based retention policies. Terraform/Terragrunt module design for RDS/Aurora clusters and snapshot restores. Familiarity with service mesh (Istio) and edge/WAF tooling (Cloudflare). Familiarity with data infrastructure (Airflow, Databricks) and messaging/streaming systems (RabbitMQ, Kafka, DynamoDB, MongoDB). 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","externalApply":false,"cityState":"Remote","country":"Poland","postalCode":"00-001","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1546","standardisedCity":"Remote","locationAccuracyLevel":"address","jobFamily":"Systems Development","externalTracking":false,"SupervisoryOrg":"Engineering (Oleksii Asiutin)","visibilityType":"External","longitude":"0.0","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":4.9E-324,"lat":4.9E-324},"workerSubType":"Non-Employee","secondaryInternalQuestionnaireId":"","JobProfile":"2002.P4","stateCountry":"Poland","jobId":"1546","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2002.P4","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Igor Podolsky (Terminated)","titlenew":"Senior Engineer, Infrastructure","primaryLocaleCategory":"Engineering","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p></p><p><b>How You Will Make An Impact:</b><br />As a Senior Engineer, Infrastructure, you will design, build, and evolve the core infrastructure that powers ThredUP, with a particular focus on the reliability, performance, and operability of our database estate. Reporting to the Director of Engineering, you\u2019ll lead cross-team initiatives and partner with stakeholders to ensure our systems are scalable, cost-effective, and secure.</p><p></p><p>This is an infrastructure-first role for an engineer who is equally comfortable owning production AWS Aurora (MySQL, PostgreSQL). You\u2019ll spend most of your time on cloud-native infrastructure, orchestration, and automation, while serving as the team\u2019s go-to person for database operations, performance tuning, and safe schema evolution. You will play a key role in defining our technical direction and ensuring our platform enables the rapid growth of our marketplace.</p><p></p><p><b>In This Role You'll Get To:</b><br />Scope & Impact</p><ul><li><p>Lead or significantly contribute to medium-to-large infrastructure projects crossing multiple engineering teams.</p></li><li><p>Serve as a domain expert in cloud infrastructure, orchestration, observability, and platform automation, and as the team\u2019s primary owner of database reliability and performance.</p></li><li><p>Ensure ThredUP\u2019s infrastructure evolves to support scale, resilience, and developer productivity.</p></li></ul><p></p><p>Technical Execution</p><ul><li><p>Architect and implement highly available, secure, and cost-efficient cloud infrastructure using AWS, Kubernetes (EKS), and Terraform.</p></li><li><p>Drive improvements in CI/CD, observability, networking, and security across the platform.</p></li><li><p>Provide high-quality, impactful technical contributions across infrastructure projects, setting engineering standards.</p></li><li><p>Participate in and lead design reviews, providing constructive feedback and driving engineering excellence.</p></li></ul><p></p><p>Database Engineering</p><ul><li><p>Operate, monitor, and tune AWS Aurora and RDS clusters (MySQL and PostgreSQL), including parameter groups, maintenance, minor/major upgrades, and point-in-time restores.</p></li><li><p>Own HA and replication behavior: respond to failovers, work with cluster vs. instance endpoints, and run the checks required before promoting a reader to writer.</p></li><li><p>Triage and resolve CPU/IO/locking/replication incidents; analyze slow query logs and EXPLAIN/EXPLAIN ANALYZE plans to produce immediate mitigations and long-term fixes.</p></li><li><p>Plan and execute zero-downtime schema changes with safe rollback paths (online DDL, gh-ost / pt-online-schema-change, pg_repack, logical replication, trigger-based backfills).</p></li><li><p>Partner with application teams to remove N+1 queries, tune indexes, and rewrite inefficient predicates; design partitioning and retention for high-write tables.</p></li><li><p>Design, execute, and regularly validate backup and disaster-recovery procedures.</p></li></ul><p></p><p>Ownership</p><ul><li><p>Act as an expert in infrastructure design, performance, and operations across multiple systems and services.</p></li><li><p>Promote shared ownership of infrastructure by driving documentation, tooling, and process improvements.</p></li><li><p>Monitor and optimize system performance, ensuring reliability while protecting teams from burnout.</p></li></ul><p></p><p>Leadership & Collaboration</p><ul><li><p>Build relationships with engineering teams, product managers, and cross-functional partners to ensure infrastructure supports company goals.</p></li><li><p>Contribute to defining strategic technical direction, setting infrastructure roadmaps, and guiding prioritization.</p></li><li><p>Advocate for best practices in reliability, security, and cost management.</p></li><li><p>Ensure knowledge is shared within the team, reducing single points of failure.</p></li></ul><p></p><p><b>What we are looking for:</b></p><ul><li><p>6+ years of relevant industry experience with a Bachelor\u2019s degree in Computer Science, Engineering, or related field (or equivalent experience).</p></li><li><p>Hands-on experience operating MySQL and PostgreSQL in production (Aurora/RDS preferred), including indexing strategies, transactions, locking/MVCC, and performance tuning.</p></li><li><p>Demonstrated experience performing zero-downtime schema changes with safe rollbacks.</p></li><li><p>Proven track record of designing and scaling infrastructure for distributed, service-oriented architectures.</p></li><li><p>Expertise in AWS (EKS, RDS, IAM, cost optimization).</p></li><li><p>Proficiency with Kubernetes and Terraform.</p></li><li><p>Experience with CI/CD pipelines and practices (e.g., Jenkins, GitHub Actions, or ArgoCD \u2013 one or more).</p></li><li><p>Experience with observability and monitoring tooling (Datadog, CloudWatch, or similar), including slow query and error log analysis.</p></li><li><p>Ability to diagnose connectivity issues affecting database access (security groups, VPC routes/TGW, VPN, DNS).</p></li><li><p>Scripting and automation skills (Python, Bash, or similar).</p></li><li><p>Excellent communication and collaboration skills.</p></li></ul><p></p><p><b>Additional skills that are a plus:</b></p><ul><li><p>Experience with Teleport (or similar DB proxying) and IAM DB authentication.</p></li><li><p>Experience tuning Postgres autovacuum and designing partition-based retention policies.</p></li><li><p>Terraform/Terragrunt module design for RDS/Aurora clusters and snapshot restores.</p></li><li><p>Familiarity with service mesh (Istio) and edge/WAF tooling (Cloudflare).</p></li><li><p>Familiarity with data infrastructure (Airflow, Databricks) and messaging/streaming systems (RabbitMQ, Kafka, DynamoDB, MongoDB).</p></li><li><p>Knowledge of network security, vulnerability management, and incident response best practices.</p></li><li><p>Experience with Rollbar or centralized logging pipelines.</p></li><li><p>Experience in fintech, testing automation, and/or compliance-heavy environments (GDPR, SOC2).</p></li><li><p>Prior leadership in scaling platforms for e-commerce or high-growth startups.</p></li></ul><p></p><p><b>What We Offer</b></p><ul><li><p><span><span>Monthly allowance for insurance/education ($200 gross).</span></span></p></li><li><p><span><span>50% paid sabbatical after 3 year anniversary.</span></span></p></li><li><p><span><span>Paid parental leave for new mothers and fathers.</span></span></p></li><li><p><span><span>IT Kit.</span></span></p></li></ul><p></p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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I-35E Lancaster, TX 75134","locationName":"Lancaster, TX","jobPostingSiteId":"External","isTranslated":false,"ml_language_fullform":"english","hasPrimaryInternalQuestionnaire":"yes","cmsJobId":"JOB_POSTING-3-5097","applyUrl":"","emb_complete_desc":"jobtitle: Pricing & Authentication Specialist II, jobtype: Full time, joblocation: Lancaster, Texas, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. About the Role. Product Ops keeps ThredUp's marketplace accurate and credible: right quality, right information, right price. Authentication is the part customers never see and the part we cannot afford to get wrong. As a Pricing & Authentication Specialist II, you are the person who decides what is real. You own the calls on our highest-value, highest-risk inventory. Counterfeits keep getting better, and staying ahead of them is the job. At ThredUp's scale we authenticate more, and more varied product than almost anyone in resale, and the goal is to be the best at it in the industry. You are not a leader of people. You are a leader of the product, setting the standards for the team to follow. What You'll Do. Authenticate and protect the marketplace: own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence. Build the knowledge base: own and grow the authentication database the team relies on as its reference guide. Own the hard calls: serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases. Work the data: treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible. Partner on pricing accuracy: keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise. Coach and train: onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide). Drive projects and policy: run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy. Champion Artificial Intelligence & Emerging Technologies: try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more. How You Work. Analytical by default: you reach for the data first and defend any call with a pattern, a comp, or a number. Independent and collaborative: you run your queue and projects with little direction, and pull peers in on the calls that deserve a second set of eyes. On-site daily: most of what we do runs remote, but this role is on the floor for team and business presence: the person others can walk up to and the anchor that keeps coaching and standards real in person. Measured on outputs: judged on accuracy, project impact, and the capability you build in others, not hours logged. What We're Looking For. 3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories. Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus. Extensive knowledge of brands, fashion trends, garment construction, and quality standards. Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss. A track record of training and developing others, with documentation another specialist could follow. A real point of view on authentication technology and an appetite to champion it, not just use it. A history of driving process improvements and managing shifting priorities with minimal direction. Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily. This role is not eligible for visa sponsorship. What We Offer. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"You are not a leader of people. You are a leader of the product, setting the standards for the team to follow. Authenticate and protect the marketplace: own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence. Build the knowledge base: own and grow the authentication database the team relies on as its reference guide. Own the hard calls: serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases. Work the data: treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible. Partner on pricing accuracy: keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise. Coach and train: onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide). Drive projects and policy: run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy. Champion Artificial Intelligence & Emerging Technologies: try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more. Analytical by default: you reach for the data first and defend any call with a pattern, a comp, or a number. Measured on outputs: judged on accuracy, project impact, and the capability you build in others, not hours logged. 3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories. Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus. Extensive knowledge of brands, fashion trends, garment construction, and quality standards. Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss. A history of driving process improvements and managing shifting priorities with minimal direction. Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Lancaster, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1585","standardisedCity":"Lancaster","locationAccuracyLevel":"address","jobFamily":"Merchandising","externalTracking":false,"SupervisoryOrg":"Emily Halsch","visibilityType":"External","longitude":"-96.8202937","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-96.8202937,"lat":32.6390616},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"5001.P2","stateCountry":"Texas, United States of America","jobId":"1585","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"5001.P2","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Chelsea Davis (Terminated)","titlenew":"Pricing & Authentication Specialist II","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><h2><u><b><b>About the Role</b></b></u></h2><p><span>Product Ops keeps ThredUp's marketplace accurate and credible: right quality, right information, right price. Authentication is the part customers never see and the part we cannot afford to get wrong. As a Pricing & Authentication Specialist II, you are the person who decides what is real.</span></p><p><span>You own the calls on our highest-value, highest-risk inventory. Counterfeits keep getting better, and staying ahead of them is the job. At ThredUp's scale we authenticate more, and more varied product than almost anyone in resale, and the goal is to be the best at it in the industry. You are not a leader of people. You are a leader of the product, setting the standards for the team to follow.</span><br />\u00A0</p><p><b><b>What You'll Do</b></b></p><ul><li><p>Authenticate and protect the marketplace:<span> own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence.</span></p></li><li><p>Build the knowledge base:<span> own and grow the authentication database the team relies on as its reference guide.</span></p></li><li><p>Own the hard calls:<span> serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases.</span></p></li><li><p>Work the data:<span> treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible.</span></p></li><li><p>Partner on pricing accuracy:<span> keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise.</span></p></li><li><p>Coach and train:<span> onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide).</span></p></li><li><p>Drive projects and policy:<span> run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy.</span></p></li><li><p>Champion Artificial Intelligence & Emerging Technologies:<span> try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more.</span><br />\u00A0</p></li></ul><p><b><b>How You Work</b></b></p><ul><li><p>Analytical by default:<span> you reach for the data first and defend any call with a pattern, a comp, or a number.</span></p></li><li><p>Independent and collaborative:<span> you run your queue and projects with little direction, and pull peers in on the calls that deserve a second set of eyes.</span></p></li><li><p>On-site daily:<span> most of what we do runs remote, but this role is on the floor for team and business presence: the person others can walk up to and the anchor that keeps coaching and standards real in person.</span></p></li><li><p>Measured on outputs:<span> judged on accuracy, project impact, and the capability you build in others, not hours logged.</span><br />\u00A0</p></li></ul><p><b><b>What We're Looking For</b></b></p><ul><li><p><span>3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories.</span></p></li><li><p><span>Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus.</span></p></li><li><p><span>Extensive knowledge of brands, fashion trends, garment construction, and quality standards.</span></p></li><li><p><span>Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss.</span></p></li><li><p><span>A track record of training and developing others, with documentation another specialist could follow.</span></p></li><li><p><span>A real point of view on authentication technology and an appetite to champion it, not just use it.</span></p></li><li><p><span>A history of driving process improvements and managing shifting priorities with minimal direction.</span></p></li><li><p><span>Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily.</span></p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. A generation of shoppers is starting to find what they want by asking an AI agent instead of browsing a website. The marketplaces those agents can read, understand, and buy from will win that traffic; the ones they can't won't get surfaced at all. As our first Senior Software Engineer for Agentic Commerce, you'll build the layer that makes 4 million unique secondhand items discoverable and transactable by AI shopping agents, and own how ThredUp shows up when someone asks an agent to find them a dress for a wedding. This is early, open territory. The standards are young, customer behaviors are still forming, and there's no established playbook to follow. You'll partner closely with engineering and product leadership to give the space shape \u2014 working out what's worth building, making the architectural decisions together, and getting real functionality in front of customers to learn from. For the first stretch you'll be the primary engineer on this work, with broad ownership of how it comes together. You'll report to our Senior Director of Engineering. In This Role You'll Get To. Design and build the agentic-commerce layer end to end \u2014 from exposing our catalog, pricing, and inventory to AI shopping agents through cart, checkout, and order handoff \u2014 defining the integration surface rather than inheriting one. Own how ThredUp gets discovered and surfaced by LLM-driven shopping agents, including the structured data that makes 4M+ unique, single-SKU items legible to machines. Prototype quickly against real agent platforms, then harden what proves out into production-grade services \u2014 working across the stack, wherever the problem lives. Use AI tools and agentic workflows as a core part of how you build, setting the bar for what AI-native engineering looks like at ThredUp. Partner with engineering, product, and executive leadership to turn an undefined space into a roadmap, carry it from idea to shipped, and let real customer usage drive what comes next. Our stack: Ruby on Rails, Java/JVM, MySQL, Kafka, Redis, Sidekiq, OpenSearch, AWS, Kubernetes, Terraform. Apollo GraphQL API gateway. React, PWA, native iOS and Android. No prior experience with any particular piece required. What We're Looking For. 5+ years of software engineering experience, owning systems end to end from ambiguous problem to production. Fluent daily use of LLMs and agentic coding tools, with strong instincts for where AI output needs human judgment. Experience building or deploying systems powered by LLMs, and an understanding of how model behavior shapes product experience. Strong API and integration design skills, for interfaces consumed by other systems rather than by people. Depth in backend engineering with the range to work across the stack. Design judgment matters more here than which languages you've used. Genuine curiosity about a space that changes monthly \u2014 new protocols, new tooling, new model capabilities \u2014 and the habit of keeping up with it. Comfort working from a blank page without a surrounding team to make progress. The judgment to scope a problem, put a plan behind it, and drive it to shipped rather than exploring indefinitely. Clear communication with engineers and non-technical executives alike. Familiarity with the Agentic Commerce Protocol (ACP), MCP, or other emerging agentic-commerce standards is a plus. E-commerce or marketplace experience is a plus. Experience having built something from zero, whether at a startup or inside a larger company is a plus. Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with most Fridays off. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"You'll partner closely with engineering and product leadership to give the space shape \u2014 working out what's worth building, making the architectural decisions together, and getting real functionality in front of customers to learn from. You'll report to our Senior Director of Engineering. Design and build the agentic-commerce layer end to end \u2014 from exposing our catalog, pricing, and inventory to AI shopping agents through cart, checkout, and order handoff \u2014 defining the integration surface rather than inheriting one. Prototype quickly against real agent platforms, then harden what proves out into production-grade services \u2014 working across the stack, wherever the problem lives. Use AI tools and agentic workflows as a core part of how you build, setting the bar for what AI-native engineering looks like at ThredUp. Partner with engineering, product, and executive leadership to turn an undefined space into a roadmap, carry it from idea to shipped, and let real customer usage drive what comes next. Our stack: Ruby on Rails, Java/JVM, MySQL, Kafka, Redis, Sidekiq, OpenSearch, AWS, Kubernetes, Terraform. Apollo GraphQL API gateway. React, PWA, native iOS and Android. No prior experience with any particular piece required. 5+ years of software engineering experience, owning systems end to end from ambiguous problem to production. Fluent daily use of LLMs and agentic coding tools, with strong instincts for where AI output needs human judgment. Experience building or deploying systems powered by LLMs, and an understanding of how model behavior shapes product experience. Strong API and integration design skills, for interfaces consumed by other systems rather than by people. Depth in backend engineering with the range to work across the stack. Genuine curiosity about a space that changes monthly \u2014 new protocols, new tooling, new model capabilities \u2014 and the habit of keeping up with it. Comfort working from a blank page without a surrounding team to make progress. The judgment to scope a problem, put a plan behind it, and drive it to shipped rather than exploring indefinitely. Clear communication with engineers and non-technical executives alike. Familiarity with the Agentic Commerce Protocol (ACP), MCP, or other emerging agentic-commerce standards is a plus. E-commerce or marketplace experience is a plus. Experience having built something from zero, whether at a startup or inside a larger company is a plus. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Remote, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1662","standardisedCity":"Remote","locationAccuracyLevel":"address","jobFamily":"Software Development","externalTracking":false,"SupervisoryOrg":"Engineering (Michael Rocco)","visibilityType":"External","longitude":"0.0","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":4.9E-324,"lat":4.9E-324},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2005.P4","stateCountry":"Texas, United States of America","jobId":"1662","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2005.P4","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Senior Software Engineer, Agentic Commerce","primaryLocaleCategory":"Engineering","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p><b>How You Will Make An Impact</b><br />A generation of shoppers is starting to find what they want by asking an AI agent instead of browsing a website. The marketplaces those agents can read, understand, and buy from will win that traffic; the ones they can't won't get surfaced at all. As our first Senior Software Engineer for Agentic Commerce, you'll build the layer that makes 4 million unique secondhand items discoverable and transactable by AI shopping agents, and own how ThredUp shows up when someone asks an agent to find them a dress for a wedding.</p><p><br />This is early, open territory. The standards are young, customer behaviors are still forming, and there's no established playbook to follow. You'll partner closely with engineering and product leadership to give the space shape \u2014 working out what's worth building, making the architectural decisions together, and getting real functionality in front of customers to learn from. For the first stretch you'll be the primary engineer on this work, with broad ownership of how it comes together. You'll report to our Senior Director of Engineering.</p><p><br /><b>In This Role You'll Get To:</b></p><ul><li>Design and build the agentic-commerce layer end to end \u2014 from exposing our catalog, pricing, and inventory to AI shopping agents through cart, checkout, and order handoff \u2014 defining the integration surface rather than inheriting one.</li><li>Own how ThredUp gets discovered and surfaced by LLM-driven shopping agents, including the structured data that makes 4M+ unique, single-SKU items legible to machines.</li><li>Prototype quickly against real agent platforms, then harden what proves out into production-grade services \u2014 working across the stack, wherever the problem lives.</li><li>Use AI tools and agentic workflows as a core part of how you build, setting the bar for what AI-native engineering looks like at ThredUp.</li><li>Partner with engineering, product, and executive leadership to turn an undefined space into a roadmap, carry it from idea to shipped, and let real customer usage drive what comes next.</li><li>Our stack: Ruby on Rails, Java/JVM, MySQL, Kafka, Redis, Sidekiq, OpenSearch, AWS, Kubernetes, Terraform. Apollo GraphQL API gateway. React, PWA, native iOS and Android. No prior experience with any particular piece required.</li></ul><p><br /><b>What We're Looking For:</b></p><ul><li>5+ years of software engineering experience, owning systems end to end from ambiguous problem to production.</li><li>Fluent daily use of LLMs and agentic coding tools, with strong instincts for where AI output needs human judgment.</li><li>Experience building or deploying systems powered by LLMs, and an understanding of how model behavior shapes product experience.</li><li>Strong API and integration design skills, for interfaces consumed by other systems rather than by people.</li><li>Depth in backend engineering with the range to work across the stack. Design judgment matters more here than which languages you've used.</li><li>Genuine curiosity about a space that changes monthly \u2014 new protocols, new tooling, new model capabilities \u2014 and the habit of keeping up with it.</li><li>Comfort working from a blank page without a surrounding team to make progress.</li><li>The judgment to scope a problem, put a plan behind it, and drive it to shipped rather than exploring indefinitely.</li><li>Clear communication with engineers and non-technical executives alike.</li><li>Familiarity with the Agentic Commerce Protocol (ACP), MCP, or other emerging agentic-commerce standards is a plus.</li><li>E-commerce or marketplace experience is a plus.</li><li>Experience having built something from zero, whether at a startup or inside a larger company is a plus.</li></ul><p><br />Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.<br />\u00A0</p><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with most Fridays off</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p>","cityStateZipCode":"Remote, Texas, 75134","locale":"en_US","title":"Senior Software Engineer, Agentic Commerce","jobSeqNo":"THRTHRUS1662EXTERNALENUS","postedDate":"2026-09-30T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are expanding our team: As a Senior Software Engineer in Agentic Commerce, you will design and build the end-to-end agentic-commerce layer, enabling AI-powered discovery and transactable listings for secondhand items. This role suits experienced engineers with strong backend expertise and a passion for AI-driven solutions.","dateCreated":"2026-09-18T15:40:16.215+0000","hiringFirstName":"","primaryLocation":"Remote
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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Your mission has two parts. 1. Ensure clothing meets our quality standards. 2. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Record details such as brand, size, gender, category, and condition. Photograph tags to capture product information. What This Role Requires. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Willingness to Learn: Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Adaptability: Adjusting easily to change and shifting priorities. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. Focus & Positivity: Bring attention to detail, speed, and an upbeat attitude to every shift. PM Shift Hours: Monday-Thursday @ 3pm-1:30am. Why You\u2019ll Love Working Here. Starting Pay: $18.50/hr for PM shift ($17 base + $1.50 differential); Pay is based on shift worked and shift differentials may change. Weekly Pay: Every Friday is FriYAY. Pay For Performance: Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter. Day 1 Benefits: Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc. Work-Life Balance: You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary. Predictable Schedules: Our shift times are consistent so you know what to expect. Optional Overtime: Is available at certain times of the year. Music-Friendly Shifts: Headphones (bone conductor) allowed at most stations\u2014work to your own playlist. Casual & Fun Environment: This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe. Air-conditioned Distribution Centers: Stay cool while you work. Growth Opportunities: We reward and recognize top performers with swag, promotions, and higher pay. Employee Discount: Extra savings on already affordable styles. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Ensure clothing meets our quality standards. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Photograph tags to capture product information. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. ","externalApply":false,"cityState":"Mechanicsburg, Pennsylvania","country":"United States of America","postalCode":"17055","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1427","standardisedCity":"Mechanicsburg","locationAccuracyLevel":"address","jobFamily":"Ops Support","externalTracking":false,"SupervisoryOrg":"On Station Roles (Nichole Knisley)","visibilityType":"External","longitude":"-76.96687829999999","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-76.96687829999999,"lat":40.1987063},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"4002.TM","stateCountry":"Pennsylvania, United States of America","jobId":"1427","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"4002.TM","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Team Member - Apparel Processing (PM Shift)","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><span>As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale.</span><b><span> </span><b>Your mission has two parts:</b></b></p><p><span>1. Ensure clothing meets our quality standards</span></p><p><span>2. Provide accurate product details</span><br />\u00A0</p><p><b><b>What You\u2019ll Do</b></b></p><ul><li><p><span>Open and unpack bags of gently used clothing from customers</span></p></li><li><p><span>Conduct quality checks on each garment</span></p></li><li><p><span>Use a USB scanner and iPad app with step-by-step prompts</span></p></li><li><p><span>Record details such as brand, size, gender, category, and condition</span></p></li><li><p><span>Photograph tags to capture product information</span></p></li></ul><p></p><p><b><b>What This Role Requires</b></b></p><ul><li><p><b><b>On-Your-Feet Work: </b></b><span>Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift.</span></p></li><li><p><b><b>Performance:</b><span> </span></b><span>Achieving goals in a fast-paced, metrics-driven environment.</span></p></li><li><p><b><b>Willingness to Learn: </b></b><span>Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed.</span></p></li><li><p><b><b>Tech Comfort: </b></b><span>Comfortable using tablets, scanners, and basic apps.</span></p></li><li><p><b><b>Adaptability:</b><span> </span></b><span>Adjusting easily to change and shifting priorities.</span></p></li><li><p><b>Reliability:</b> <span>Maintaining consistent attendance, on-time arrival, and teamwork.</span></p></li><li><p><b><b>Focus & Positivity: </b></b><span>Bring attention to detail, speed, and an upbeat attitude to every shift.</span><br />\u00A0</p></li></ul><p><b><b>PM Shift Hours: </b></b>Monday-Thursday @ 3pm-1:30am<br />\u00A0</p><p><b><b>Why You\u2019ll Love Working Here</b></b></p><ul><li><p><b><b>Starting Pay: </b></b>$18.50/hr for PM shift ($17 base + $1.50 differential); <i>Pay is based on shift worked and shift differentials may change.</i></p></li><li><p><b><b>Weekly Pay:</b><span> </span></b><span>Every Friday is FriYAY.</span></p></li><li><p><b><b>Pay For Performance: </b></b><span>Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter.</span></p></li><li><p><b><b>Day 1 Benefits:</b><span> </span></b><span>Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc.</span></p></li><li><p><b><b>Work-Life Balance:</b><span> </span></b> <span>You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary.</span></p></li><li><p><b><b>Predictable Schedules:</b><span> </span></b><span>Our shift times are consistent so you know what to expect.</span></p></li><li><p><b><b>Optional Overtime:</b><span> </span></b><span>Is available at certain times of the year.\u00A0</span></p></li><li><p><b><b>Music-Friendly Shifts:</b><span> </span></b><span>Headphones (bone conductor) allowed at most stations\u2014work to your own playlist.</span></p></li><li><p><b><b>Casual & Fun Environment: </b></b><span>This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe.</span></p></li><li><p><b><b>Air-conditioned Distribution Centers:</b><span> </span></b><span>Stay cool while you work.</span></p></li><li><p><b><b>Growth Opportunities:</b><span> </span></b><span>We reward and recognize top performers with swag, promotions, and higher pay.</span></p></li><li><p><b><b>Employee Discount:</b><span> </span></b><span>Extra savings on already affordable styles.</span></p></li></ul><p></p><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. As ThredUp's Copy Lead, you'll own how ThredUp sounds, helping define the voice and tone post-rebrand and bringing that voice to life across every touchpoint. Equal parts writer and editor, you're at home in both big-picture strategy and hands-on craft. You'll lead editorial direction while writing and editing copy, and partner closely with the creative and brand team to shape campaigns and creative concepts. You'll build and own a copy agent that uses AI to speed up execution and scale what one person can produce. In This Role You'll Get To. Set editorial direction and own how ThredUp sounds across every touchpoint, shaping voice, tone, and messaging post-rebrand, with room to grow into a broader voice for the brand over time. be the voice of the brand across the company . Write and edit sharp, brand-right copy across all touch-points, from commercial scripts to site and email to social, paid advertising, packaging, in-product, and campaigns. Shape the concepts behind brand campaigns and creative initiatives as a creative partner, bringing a point of view that pushes the creative work forward from first spark to final execution. Build, own, and evolve our copy agent, putting AI to work as leverage that keeps taste sharp and output fast. Partner with the brand team and Creative Director to build the systems behind how ThredUp writes post-rebrand, from the voice and tone guide to messaging frameworks and the briefing and review process that keeps quality high as volume scales. Bring on, mentor, and manage a bench of copy contractors, flexing freelance support up or down. Partner with the product team on UX and product copy, so every step of buying and selling is easy to follow and sounds like ThredUp. What We're Looking For. 6 to 9 years writing and editing for consumer brands, ideally in e-commerce, fashion, or retail. A portfolio that shows a clear point of view and the taste to define a brand voice, backed by experience across short and long form, spanning brand and campaign work as well as promotional, marketing, and transactional copy. An editor and a strategist at heart who can define how ThredUp sounds, taking ownership of the brand's voice and pushing both the work and the brand forward. Fluency with AI as a creative tool, and excitement about building it into your workflow to work faster, sharpen ideas, and elevate the craft. Sharp attention to detail and comfort working directly in Figma, making edits and addressing feedback in close partnership with designers. A natural collaborator who works easily across brand, design, product, and growth, and brings out the best in the creative team. Comfort with autonomy and ambiguity, and the ability to juggle multiple projects without dropping quality. A finger on the pulse of fashion, culture, and resale, and the instinct to keep our copy feeling current and culturally sharp. A passion for secondhand and sustainability, and belief in what resale can do for people and the planet. Bonus points for UX or product writing experience, or for having managed freelancers or contractors before. At ThredUp, your base pay is one part of your total compensation package. This role pays between $130K and $175K per year, and your actual base pay will depend on your skills, qualifications, experience, and location. Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"You'll lead editorial direction while writing and editing copy, and partner closely with the creative and brand team to shape campaigns and creative concepts. Set editorial direction and own how ThredUp sounds across every touchpoint, shaping voice, tone, and messaging post-rebrand, with room to grow into a broader voice for the brand over time. be the voice of the brand across the company . Write and edit sharp, brand-right copy across all touch-points, from commercial scripts to site and email to social, paid advertising, packaging, in-product, and campaigns. Shape the concepts behind brand campaigns and creative initiatives as a creative partner, bringing a point of view that pushes the creative work forward from first spark to final execution. Partner with the brand team and Creative Director to build the systems behind how ThredUp writes post-rebrand, from the voice and tone guide to messaging frameworks and the briefing and review process that keeps quality high as volume scales. Bring on, mentor, and manage a bench of copy contractors, flexing freelance support up or down. Partner with the product team on UX and product copy, so every step of buying and selling is easy to follow and sounds like ThredUp. 6 to 9 years writing and editing for consumer brands, ideally in e-commerce, fashion, or retail. A portfolio that shows a clear point of view and the taste to define a brand voice, backed by experience across short and long form, spanning brand and campaign work as well as promotional, marketing, and transactional copy. Fluency with AI as a creative tool, and excitement about building it into your workflow to work faster, sharpen ideas, and elevate the craft. Sharp attention to detail and comfort working directly in Figma, making edits and addressing feedback in close partnership with designers. Comfort with autonomy and ambiguity, and the ability to juggle multiple projects without dropping quality. A passion for secondhand and sustainability, and belief in what resale can do for people and the planet. What We Offer. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Oakland, California","country":"United States of America","postalCode":"94607","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1595","standardisedCity":"Oakland","locationAccuracyLevel":"address","jobFamily":"Copywriting","externalTracking":false,"SupervisoryOrg":"Creative (Lauren Schaumann)","visibilityType":"External","longitude":"-122.2734084","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-122.2734084,"lat":37.80135},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"7008.P4","stateCountry":"California, United States of America","jobId":"1595","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"7008.P4","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Kaila Taylor (Terminated)","titlenew":"Copy Lead","primaryLocaleCategory":"Marketing","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><b><b>How You Will Make An Impact</b></b></p><p><span>As ThredUp's Copy Lead, you'll own how ThredUp sounds, helping define the voice and tone post-rebrand and bringing that voice to life across every touchpoint. Equal parts writer and editor, you're at home in both big-picture strategy and hands-on craft. You'll lead editorial direction while writing and editing copy, and partner closely with the creative and brand team to shape campaigns and creative concepts. You'll build and own a copy agent that uses AI to speed up execution and scale what one person can produce.</span></p><p></p><p><b><b>In This Role You'll Get To:</b></b></p><ul><li><p><span>Set editorial direction and own how ThredUp sounds across every touchpoint, shaping voice, tone, and messaging post-rebrand, with room to grow into a broader voice for the brand over time.. be the voice of the brand across the company\u00A0</span></p></li><li><p><span>Write and edit sharp, brand-right copy across all touch-points, from commercial scripts to site and email to social, paid advertising, packaging, in-product, and campaigns</span></p></li><li><p><span>Shape the concepts behind brand campaigns and creative initiatives as a creative partner, bringing a point of view that pushes the creative work forward from first spark to final execution.</span></p></li><li><p><span>Build, own, and evolve our copy agent, putting AI to work as leverage that keeps taste sharp and output fast</span></p></li><li><p><span>Partner with the brand team and Creative Director to build the systems behind how ThredUp writes post-rebrand, from the voice and tone guide to messaging frameworks and the briefing and review process that keeps quality high as volume scales.</span></p></li><li><p><span>Bring on, mentor, and manage a bench of copy contractors, flexing freelance support up or down</span></p></li><li><p><span>Partner with the product team on UX and product copy, so every step of buying and selling is easy to follow and sounds like ThredUp</span></p></li></ul><h2></h2><p><b><b>What We're Looking For:</b></b></p><ul><li><p><span>6 to 9 years writing and editing for consumer brands, ideally in e-commerce, fashion, or retail</span></p></li><li><p><span>A portfolio that shows a clear point of view and the taste to define a brand voice, backed by experience across short and long form, spanning brand and campaign work as well as promotional, marketing, and transactional copy</span></p></li><li><p><span>An editor and a strategist at heart who can define how ThredUp sounds, taking ownership of the brand's voice and pushing both the work and the brand forward</span></p></li><li><p><span>Fluency with AI as a creative tool, and excitement about building it into your workflow to work faster, sharpen ideas, and elevate the craft</span></p></li><li><p><span>Sharp attention to detail and comfort working directly in Figma, making edits and addressing feedback in close partnership with designers</span></p></li><li><p><span>A natural collaborator who works easily across brand, design, product, and growth, and brings out the best in the creative team</span></p></li><li><p><span>Comfort with autonomy and ambiguity, and the ability to juggle multiple projects without dropping quality</span></p></li><li><p><span>A finger on the pulse of fashion, culture, and resale, and the instinct to keep our copy feeling current and culturally sharp</span></p></li><li><p><span>A passion for secondhand and sustainability, and belief in what resale can do for people and the planet</span></p></li><li><p><span>Bonus points for UX or product writing experience, or for having managed freelancers or contractors before</span></p></li></ul><p></p><p><span>At ThredUp, your base pay is one part of your total compensation package. This role pays between $130K and $175K per year, and your actual base pay will depend on your skills, qualifications, experience, and location.</span></p><p></p><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.</span></p><p></p><p></p><p></p><p></p><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with Fridays off</span></p></li><li><p><span>Hybrid work environment: 3 days in the office and 1 day remote each week</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p>\u00A0</p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p>\u00A0</p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p><p></p>","cityStateZipCode":"Oakland, California, 94607","locale":"en_US","title":"Copy Lead","jobSeqNo":"THRTHRUS1595EXTERNALENUS","postedDate":"2026-09-15T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"Join us as a Copy Lead to shape the voice and tone of ThredUp post-rebrand, leading editorial direction and writing brand-right copy across all touchpoints. Collaborate with creative teams and manage a copy agent using AI. Ideal for experienced writers and editors with a passion for fashion and sustainability.","dateCreated":"2026-08-10T17:40:51.017+0000","hiringFirstName":"","primaryLocation":"969 Broadway
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