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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Your mission has two parts. 1. Ensure clothing meets our quality standards. 2. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Record details such as brand, size, gender, category, and condition. Photograph tags to capture product information. What This Role Requires. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Willingness to Learn: Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Adaptability: Adjusting easily to change and shifting priorities. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. Focus & Positivity: Bring attention to detail, speed, and an upbeat attitude to every shift. WKND Shift Hours: Friday-Sunday @ 6am-6pm. Why You\u2019ll Love Working Here. Starting Pay: $18.50/hr for WKND shift ($17 base + $1.50 differential). Pay is based on shift worked and shift differentials may change. Weekly Pay: Every Friday is FriYAY. Pay For Performance: Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter. Day 1 Benefits: Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc. Work-Life Balance: You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary. Predictable Schedules: Our shift times are consistent so you know what to expect. Optional Overtime: Is available at certain times of the year. Music-Friendly Shifts: Headphones (bone conductor) allowed at most stations\u2014work to your own playlist. Casual & Fun Environment: This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe. Air-conditioned Distribution Centers: Stay cool while you work. Growth Opportunities: We reward and recognize top performers with swag, promotions, and higher pay. Employee Discount: Extra savings on already affordable styles. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Ensure clothing meets our quality standards. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Photograph tags to capture product information. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. ","externalApply":false,"cityState":"Phoenix, Arizona","country":"United States of America","postalCode":"85043","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1604","standardisedCity":"Phoenix","locationAccuracyLevel":"address","jobFamily":"Ops Support","externalTracking":false,"SupervisoryOrg":"On Station Roles (Jessica Novak)","visibilityType":"External","longitude":"-112.2254495","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-112.2254495,"lat":33.4362975},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"4002.TM","stateCountry":"Arizona, United States of America","jobId":"1604","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"4002.TM","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Team Member Apparel Processing (WKND Shift)","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p>As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale.<b> Your mission has two parts:</b></p><p>1. Ensure clothing meets our quality standards</p><p>2. Provide accurate product details<br />\u00A0</p><p><b>What You\u2019ll Do</b></p><ul><li><p>Open and unpack bags of gently used clothing from customers</p></li><li><p>Conduct quality checks on each garment</p></li><li><p>Use a USB scanner and iPad app with step-by-step prompts</p></li><li><p>Record details such as brand, size, gender, category, and condition</p></li><li><p>Photograph tags to capture product information</p></li></ul><p></p><p><b>What This Role Requires</b></p><ul><li><p><b>On-Your-Feet Work: </b>Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift.</p></li><li><p><b>Performance: </b>Achieving goals in a fast-paced, metrics-driven environment.</p></li><li><p><b>Willingness to Learn: </b>Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed.</p></li><li><p><b>Tech Comfort: </b>Comfortable using tablets, scanners, and basic apps.</p></li><li><p><b>Adaptability: </b>Adjusting easily to change and shifting priorities.</p></li><li><p><b>Reliability:</b> Maintaining consistent attendance, on-time arrival, and teamwork.</p></li><li><p><b>Focus & Positivity: </b>Bring attention to detail, speed, and an upbeat attitude to every shift.<br />\u00A0</p></li></ul><p><b>WKND Shift Hours: </b> Friday-Sunday @ 6am-6pm<br />\u00A0</p><p><b>Why You\u2019ll Love Working Here</b></p><ul><li><p><b>Starting Pay:</b>\u00A0 $18.50/hr for WKND shift ($17 base + $1.50 differential). <i>Pay is based on shift worked and shift differentials may change.</i></p></li><li><p><b>Weekly Pay: </b>Every Friday is FriYAY.</p></li><li><p><b>Pay For Performance: </b>Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter.</p></li><li><p><b>Day 1 Benefits: </b>Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc.</p></li><li><p><b>Work-Life Balance: </b> You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary.</p></li><li><p><b>Predictable Schedules: </b>Our shift times are consistent so you know what to expect.</p></li><li><p><b>Optional Overtime: </b>Is available at certain times of the year.\u00A0</p></li><li><p><b>Music-Friendly Shifts: </b>Headphones (bone conductor) allowed at most stations\u2014work to your own playlist.</p></li><li><p><b>Casual & Fun Environment: </b>This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe.</p></li><li><p><b>Air-conditioned Distribution Centers: </b>Stay cool while you work.</p></li><li><p><b>Growth Opportunities: </b>We reward and recognize top performers with swag, promotions, and higher pay.</p></li><li><p><b>Employee Discount: </b>Extra savings on already affordable styles.</p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</p><p></p><p><b>Before you go, our legal team wants you to know...</b>You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.</p>","cityStateZipCode":"Phoenix, Arizona, 85043","locale":"en_US","title":"Team Member Apparel Processing (WKND Shift)","jobSeqNo":"THRTHRUS1604EXTERNALENUS","postedDate":"2026-09-08T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are seeking a Team Member in our Distribution Center to inspect, process, and prepare secondhand clothing for resale. Key responsibilities include conducting quality checks and recording product details. 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- Full-time
About the position
We're sorry… the job you are trying to apply for has been filled.
Maybe you would like to consider the Categories below :
About the company
Inspiring the world to think secondhand first. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our pro…
Fair Compensation
Fair pay and attractive terms
Onboarding
A Structured Start from Day One
A supportive team
Mutual Respect and Open Collaboration
Future Outlook
A Secure Job with Growth Opportunities
Similar job titles
- Apparel Processing Specialist
- Garment Quality Inspector
- Inventory Management Operator
- Secondhand Clothing Handler
- Product Detail Recorder
- Fashion Item Photographer
- Distribution Center Associate
- Textile Evaluation Coordinator
- Warehouse Apparel Processor
- Operations Team Member
Relevant places near
- New York City
- Los Angeles
- Chicago
- Brooklyn
- Houston
- Queens
- Philadelphia
- Phoenix
- Manhattan
- San Antonio
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Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. About the Role. Product Ops keeps ThredUp's marketplace accurate and credible: right quality, right information, right price. Authentication is the part customers never see and the part we cannot afford to get wrong. As a Pricing & Authentication Specialist II, you are the person who decides what is real. You own the calls on our highest-value, highest-risk inventory. Counterfeits keep getting better, and staying ahead of them is the job. At ThredUp's scale we authenticate more, and more varied product than almost anyone in resale, and the goal is to be the best at it in the industry. You are not a leader of people. You are a leader of the product, setting the standards for the team to follow. What You'll Do. Authenticate and protect the marketplace: own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence. Build the knowledge base: own and grow the authentication database the team relies on as its reference guide. Own the hard calls: serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases. Work the data: treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible. Partner on pricing accuracy: keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise. Coach and train: onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide). Drive projects and policy: run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy. Champion Artificial Intelligence & Emerging Technologies: try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more. How You Work. Analytical by default: you reach for the data first and defend any call with a pattern, a comp, or a number. Independent and collaborative: you run your queue and projects with little direction, and pull peers in on the calls that deserve a second set of eyes. On-site daily: most of what we do runs remote, but this role is on the floor for team and business presence: the person others can walk up to and the anchor that keeps coaching and standards real in person. Measured on outputs: judged on accuracy, project impact, and the capability you build in others, not hours logged. What We're Looking For. 3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories. Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus. Extensive knowledge of brands, fashion trends, garment construction, and quality standards. Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss. A track record of training and developing others, with documentation another specialist could follow. A real point of view on authentication technology and an appetite to champion it, not just use it. A history of driving process improvements and managing shifting priorities with minimal direction. Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily. This role is not eligible for visa sponsorship. What We Offer. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"You are not a leader of people. You are a leader of the product, setting the standards for the team to follow. Authenticate and protect the marketplace: own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence. Build the knowledge base: own and grow the authentication database the team relies on as its reference guide. Own the hard calls: serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases. Work the data: treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible. Partner on pricing accuracy: keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise. Coach and train: onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide). Drive projects and policy: run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy. Champion Artificial Intelligence & Emerging Technologies: try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more. Analytical by default: you reach for the data first and defend any call with a pattern, a comp, or a number. Measured on outputs: judged on accuracy, project impact, and the capability you build in others, not hours logged. 3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories. Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus. Extensive knowledge of brands, fashion trends, garment construction, and quality standards. Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss. A history of driving process improvements and managing shifting priorities with minimal direction. Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Lancaster, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1585","standardisedCity":"Lancaster","locationAccuracyLevel":"address","jobFamily":"Merchandising","externalTracking":false,"SupervisoryOrg":"Emily Halsch","visibilityType":"External","longitude":"-96.8202937","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-96.8202937,"lat":32.6390616},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"5001.P2","stateCountry":"Texas, United States of America","jobId":"1585","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"5001.P2","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Chelsea Davis (Terminated)","titlenew":"Pricing & Authentication Specialist II","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><h2><u><b><b>About the Role</b></b></u></h2><p><span>Product Ops keeps ThredUp's marketplace accurate and credible: right quality, right information, right price. Authentication is the part customers never see and the part we cannot afford to get wrong. As a Pricing & Authentication Specialist II, you are the person who decides what is real.</span></p><p><span>You own the calls on our highest-value, highest-risk inventory. Counterfeits keep getting better, and staying ahead of them is the job. At ThredUp's scale we authenticate more, and more varied product than almost anyone in resale, and the goal is to be the best at it in the industry. You are not a leader of people. You are a leader of the product, setting the standards for the team to follow.</span><br />\u00A0</p><p><b><b>What You'll Do</b></b></p><ul><li><p>Authenticate and protect the marketplace:<span> own end-to-end decisions across every risk tier without secondary review, scaling research depth to complexity; meet or beat accuracy goals measured against audits and post-sale returns; catch replication trends early; back every rejection with evidence.</span></p></li><li><p>Build the knowledge base:<span> own and grow the authentication database the team relies on as its reference guide.</span></p></li><li><p>Own the hard calls:<span> serve as the escalation point for PAS 1s, coordinators, and system-flagged edge cases.</span></p></li><li><p>Work the data:<span> treat accuracy, error rates, and audit results as data, not anecdotes; analyze counterfeit and pricing risk across brands and categories to predict emerging trends in the industry; build the reporting that makes the team's accuracy visible and defensible.</span></p></li><li><p>Partner on pricing accuracy:<span> keep pricing tables current across a broad range of retailers; understand and implement pricing for product that does not follow the same pricing rules as the core marketplace; partner and provide insights when trends arise.</span></p></li><li><p>Coach and train:<span> onboard and develop PAS 1s and coordinators; build and deliver training in person; when accuracy slips, find the root cause and fix it (retrain, re-scope, escalate, or rewrite the guide).</span></p></li><li><p>Drive projects and policy:<span> run projects beyond the daily queue with real deliverables; write SOPs where none exist; help propose, pressure-test, and operationalize anti-counterfeit policy.</span></p></li><li><p>Champion Artificial Intelligence & Emerging Technologies:<span> try new tools first and get the floor using them well; act as the human ground truth that trains and corrects them; hold a real point of view on where they work and where they fail; help redraw this role as automation takes on more.</span><br />\u00A0</p></li></ul><p><b><b>How You Work</b></b></p><ul><li><p>Analytical by default:<span> you reach for the data first and defend any call with a pattern, a comp, or a number.</span></p></li><li><p>Independent and collaborative:<span> you run your queue and projects with little direction, and pull peers in on the calls that deserve a second set of eyes.</span></p></li><li><p>On-site daily:<span> most of what we do runs remote, but this role is on the floor for team and business presence: the person others can walk up to and the anchor that keeps coaching and standards real in person.</span></p></li><li><p>Measured on outputs:<span> judged on accuracy, project impact, and the capability you build in others, not hours logged.</span><br />\u00A0</p></li></ul><p><b><b>What We're Looking For</b></b></p><ul><li><p><span>3 to 5 years of hands-on authentication experience, including high-value or luxury product across multiple categories.</span></p></li><li><p><span>Deep, provable authentication expertise, with the judgment to own complex or ambiguous calls independently. Secondhand experience is a plus.</span></p></li><li><p><span>Extensive knowledge of brands, fashion trends, garment construction, and quality standards.</span></p></li><li><p><span>Strong analytical and data skills: you pull, read, and reason with risk, trend, accuracy, and pricing data across dashboards and models, and spot the pattern others miss.</span></p></li><li><p><span>A track record of training and developing others, with documentation another specialist could follow.</span></p></li><li><p><span>A real point of view on authentication technology and an appetite to champion it, not just use it.</span></p></li><li><p><span>A history of driving process improvements and managing shifting priorities with minimal direction.</span></p></li><li><p><span>Discretion to keep business and vendor information confidential, and willing to work on-site at the DC daily.</span></p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p><p></p>","cityStateZipCode":"Lancaster, Texas, 75134","locale":"en_US","title":"Pricing & Authentication Specialist II","jobSeqNo":"THRTHRUS1585EXTERNALENUS","postedDate":"2026-08-31T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"Join our team as a Pricing & Authentication Specialist II, where you will lead authentication decisions for high-value inventory and protect the marketplace. Oversee risk analysis, build authentication databases, and coach team members. Ideal for candidates with strong authentication expertise and hands-on experience in the fashion or secondhand resale industry.","dateCreated":"2026-07-30T19:40:16.013+0000","hiringFirstName":"","primaryLocation":"3800 N. I-35E
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The role offers a unique opportunity to make a significant impact on the fashion industry\u2019s sustainability and operational excellence.","skills":["Demonstrated experience running high-volume distribution or fulfillment operations for over 10 years.","Proven track record of owning P&L and achieving results in cost, productivity, safety, and quality.","A strong history of building safety cultures and handling regulatory compliance, including OSHA.","Experience leading large hourly teams across multiple shifts in a heavily automated building.","Fluency with warehouse management systems and the broader tech stack for modern distribution centers.","Strong data-driven approach to site management and operational discipline.","Flexibility to lead a seven-day operation, including weekends, holidays, and occasional late-night shifts.","Experience in resale, reverse logistics, or returns-heavy operations is considered a plus."],"responsibilities":["Responsible for leading the distribution center in Georgia, including full P&L accountability and site operations.","Take ownership of staffing a 20/7 operation, matching labor to a volume curve that never sits still.","Deliver high-quality results by managing productivity, safety, quality, and cost per item.","Lead efforts to build and maintain a safety culture throughout the facility.","Collaborate cross-functionally to ensure operational excellence across inbound, outbound, and returns processes.","Help drive innovation in facility and capital decisions that shape the site\u2019s future.","Play a key role in shaping a team culture where employees are motivated to do their best work.","Take ownership of building the leadership bench and developing Area Managers into operators."],"education":["A bachelor\u2019s degree is required.","A master\u2019s degree is considered a bonus."]},"multi_category":[{"primaryLocaleCategory":"Operations DC","internalCategoryId":"THRTHRUS_Operations_DC","category_raw":"Operations DC","category":"Operations DC"}],"reqId":"1685","ai_summary":"The Director of Operations at ThredUp will oversee the DC06 site in Georgia, managing a 350,000+ sq ft, heavily automated facility. Responsibilities include leading a team of 600, ensuring safety, productivity, and cost efficiency, and managing P&L accountability. The role requires over 10 years of experience in high-volume distribution or fulfillment operations, a bachelor\u2019s degree, and fluency with warehouse management systems. Candidates must demonstrate a strong record of safety culture, P&L ownership, and leadership in large, automated environments. Flexibility to work seven days a week, including weekends and holidays, is essential. Preferred qualifications include a master\u2019s degree, Lean or Six Sigma certification, and experience in resale or returns-heavy operations.","displayCareerSite":true,"standardisedTimezone":"-04:00 UTC","ml_country":"United States","city":"Suwanee","visibilityLocale":["en_US"],"latitude":"34.0444023","hasSecondaryQuestionnaire":"no","fesHash":"f96394a2cf07efaeb13ebe6b8df34bf2ff9b834707c8ea882549cd92432f38ee","multi_location":[{"country":"United States of America","cityState":"Suwanee, Georgia","address":"580 Horizon Drive Suite 200 Suwanee, GA 30024","locationName":"Suwanee, GA","city":"Suwanee","postalCode":"30024","latlong":{"lon":-84.0208787,"lat":34.0444023},"latitude":"34.0444023","cityStateZipCode":"Suwanee, Georgia, 30024","stateCountry":"Georgia, United States of America","externalLocation":"","locationId":"Suwanee_GA","location":"Suwanee, Georgia, United States of America","state":"Georgia","cityCountry":"Suwanee, United States of America","cityStateCountry":"Suwanee, Georgia, United States of America","mapQueryLocation":"Suwanee, Georgia, United States of America","longitude":"-84.0208787"}],"locationId":"Suwanee_GA","address":"580 Horizon Drive Suite 200 Suwanee, GA 30024","locationName":"Suwanee, GA","jobPostingSiteId":"External","isTranslated":false,"hasPrimaryInternalQuestionnaire":"yes","ml_language_fullform":"english","cmsJobId":"JOB_POSTING-3-5260","applyUrl":"","emb_complete_desc":"jobtitle: Director of Operations, jobtype: Full time, joblocation: Suwanee, Georgia, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. ThredUp runs one of the biggest resale operations on the planet, and our distribution centers are where the whole thing actually happens. Every item someone sends us gets received, inspected, photographed, listed, stored, picked, and shipped back out; by our teams, in our buildings. We\u2019re looking for a Director, Operations to lead DC06 in Georgia, one of the biggest and most demanding sites in the network. DC06 is a 350,000+ square foot, heavily automated building that runs close to around the clock. Every shift, every day, weekends included, with 600+ team members moving product through inbound, outbound, and returns. As the site leader, you'll be trusted to lead this operation and the people who make it run. You'll report to the VP of Operations and carry full P&L accountability for the site. You'll lead through an Operations Manager and a team of Area Managers, and you'll be responsible for building a team and culture where people want to do their best work. Safety, performance, cost, and the experience of our team members are yours to lead, in partnership with your peers across the network. What you\u2019ll own. The whole building and the P&L that comes with it, this is your site to run. A safety culture you set from the floor, not a poster in the break room, everyone goes home the way they came in, every shift. The daily pulse of the operation across inbound, outbound, and returns, millions of secondhand items moving through your doors and back out into the world. The scorecard: productivity, safety, quality, and cost per item, you\u2019ll know these numbers cold and so will your team. Staffing a 20/7 operation that never really sleeps, matching labor to a volume curve that doesn\u2019t sit still. Hunting down every wasted step, bad layout, and automation gain hiding in the building, then going after it. A real say in the facility and capital decisions that shape what this site can do next. Building the leadership bench under you, growing Area Managers into the operators who run this place next. What you bring. 10+ years running high-volume distribution or fulfillment operations, with the results to show for it. A track record of owning a P&L and actually moving the numbers; cost, productivity, safety, quality. A real history of building safety cultures that stick, with OSHA and the regulatory side handled. Experience leading big hourly teams across multiple shifts in a heavily automated building. Fluency with warehouse management systems and the whole tech stack a modern DC runs on. A head for the data and the discipline to run the site by it, not by gut. The flexibility to lead a seven-day operation; weekends, holidays, and the occasional late-night call when the building needs you. A bachelor\u2019s degree. Bonus points. A master\u2019s degree. Lean, Six Sigma, or other continuous-improvement chops. Time spent in resale, reverse logistics, or returns-heavy operations. Where. Onsite at DC06 in Georgia. This one\u2019s hands-on. You lead it from the floor, not from a laptop. This role is not eligible for visa sponsorship. What We Offer. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"As the site leader, you'll be trusted to lead this operation and the people who make it run. You'll report to the VP of Operations and carry full P&L accountability for the site. You'll lead through an Operations Manager and a team of Area Managers, and you'll be responsible for building a team and culture where people want to do their best work. Safety, performance, cost, and the experience of our team members are yours to lead, in partnership with your peers across the network. Staffing a 20/7 operation that never really sleeps, matching labor to a volume curve that doesn\u2019t sit still. Building the leadership bench under you, growing Area Managers into the operators who run this place next. 10+ years running high-volume distribution or fulfillment operations, with the results to show for it. Experience leading big hourly teams across multiple shifts in a heavily automated building. Fluency with warehouse management systems and the whole tech stack a modern DC runs on. A bachelor\u2019s degree. A master\u2019s degree. Lean, Six Sigma, or other continuous-improvement chops. Time spent in resale, reverse logistics, or returns-heavy operations. This one\u2019s hands-on. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Suwanee, Georgia","country":"United States of America","postalCode":"30024","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1685","standardisedCity":"Suwanee","locationAccuracyLevel":"address","jobFamily":"Ops Management","externalTracking":false,"SupervisoryOrg":"Operations (Patrick Matiya (Inherited)) (inactive)","visibilityType":"External","longitude":"-84.0208787","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-84.0208787,"lat":34.0444023},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC145","stateCountry":"Georgia, United States of America","jobId":"1685","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"JC145","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Erica Anderson (Terminated)","titlenew":"Director of Operations","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><span style=\"color:#3d3d3c\">ThredUp runs one of the biggest resale operations on the planet, and our distribution centers are where the whole thing actually happens. Every item someone sends us gets received, inspected, photographed, listed, stored, picked, and shipped back out; by our teams, in our buildings. We\u2019re looking for a Director, Operations to lead DC06 in Georgia, one of the biggest and most demanding sites in the network.</span></p><br /><p><span style=\"color:#3d3d3c\">DC06 is a 350,000+ square foot, heavily automated building that runs close to around the clock. Every shift, every day, weekends included, with 600+ team members moving product through inbound, outbound, and returns. As the site leader, you'll be trusted to lead this operation and the people who make it run.</span></p><br /><p><span style=\"color:#3d3d3c\">You'll report to the VP of Operations and carry full P&L accountability for the site. You'll lead through an Operations Manager and a team of Area Managers, and you'll be responsible for building a team and culture where people want to do their best work. Safety, performance, cost, and the experience of our team members are yours to lead, in partnership with your peers across the network.</span></p><br /><p><b>What you\u2019ll own</b></p><ul><li><span style=\"color:#3d3d3c\">The whole building and the P&L that comes with it, this is your site to run</span></li><li><span style=\"color:#3d3d3c\">A safety culture you set from the floor, not a poster in the break room, everyone goes home the way they came in, every shift</span></li><li><span style=\"color:#3d3d3c\">The daily pulse of the operation across inbound, outbound, and returns, millions of secondhand items moving through your doors and back out into the world</span></li><li><span style=\"color:#3d3d3c\">The scorecard: productivity, safety, quality, and cost per item, you\u2019ll know these numbers cold and so will your team</span></li><li><span style=\"color:#3d3d3c\">Staffing a 20/7 operation that never really sleeps, matching labor to a volume curve that doesn\u2019t sit still</span></li><li><span style=\"color:#3d3d3c\">Hunting down every wasted step, bad layout, and automation gain hiding in the building, then going after it</span></li><li><span style=\"color:#3d3d3c\">A real say in the facility and capital decisions that shape what this site can do next</span></li><li><span style=\"color:#3d3d3c\">Building the leadership bench under you, growing Area Managers into the operators who run this place next</span></li></ul><br /><p><b>What you bring</b></p><ul><li><span style=\"color:#3d3d3c\">10+ years running high-volume distribution or fulfillment operations, with the results to show for it</span></li><li><span style=\"color:#3d3d3c\">A track record of owning a P&L and actually moving the numbers; cost, productivity, safety, quality</span></li><li><span style=\"color:#3d3d3c\">A real history of building safety cultures that stick, with OSHA and the regulatory side handled</span></li><li><span style=\"color:#3d3d3c\">Experience leading big hourly teams across multiple shifts in a heavily automated building</span></li><li><span style=\"color:#3d3d3c\">Fluency with warehouse management systems and the whole tech stack a modern DC runs on</span></li><li><span style=\"color:#3d3d3c\">A head for the data and the discipline to run the site by it, not by gut</span></li><li><span style=\"color:#3d3d3c\">The flexibility to lead a seven-day operation; weekends, holidays, and the occasional late-night call when the building needs you</span></li><li><span style=\"color:#3d3d3c\">A bachelor\u2019s degree</span></li></ul><br /><p><b>Bonus points</b></p><ul><li><span style=\"color:#3d3d3c\">A master\u2019s degree</span></li><li><span style=\"color:#3d3d3c\">Lean, Six Sigma, or other continuous-improvement chops</span></li><li><span style=\"color:#3d3d3c\">Time spent in resale, reverse logistics, or returns-heavy operations</span></li></ul><br /><p><b>Where</b></p><p><span style=\"color:#3d3d3c\">Onsite at DC06 in Georgia. This one\u2019s hands-on. You lead it from the floor, not from a laptop.</span></p><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p><p></p>","cityStateZipCode":"Suwanee, Georgia, 30024","locale":"en_US","title":"Director of Operations","jobSeqNo":"THRTHRUS1685EXTERNALENUS","postedDate":"2026-10-07T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"Seeking a Director of Operations to lead the DC06 site in Georgia, overseeing a 350,000+ sq ft, automated facility. Drive safety, productivity, and cost efficiency while managing a team of 600. Ideal for experienced leaders in high-volume distribution operations with a proven P&L track record.","dateCreated":"2026-10-07T14:36:21.086+0000","hiringFirstName":"","primaryLocation":"580 Horizon Drive
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Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME\u2019s Best Inventions 2024, TIME's Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. At ThredUp, we are at the forefront of processing unique secondhand clothing at unparalleled volumes and are seeking a Senior Automation Engineer to lead large-scale automation and process improvement programs. As a Senior Automation Engineer at ThredUp, you will drive cross-functional initiatives that optimize system performance and operational design. In this hands-on leadership role, you\u2019ll set technical direction, mentor other engineers, and work closely with vendors and internal stakeholders to deliver scalable solutions that improve efficiency, throughput, and reliability across our fulfillment network. This role offers the opportunity to visit ThredUp facilities in Pennsylvania, Arizona, Georgia, Texas, and Oakland, and to attend supplier sites and trade shows. The position is based on-site in Lancaster, TX. In This Role You\u2019ll Get To. Lead large-scale, complex automation and process improvement programs across ThredUp\u2019s distribution network, from concept through execution. Apply advanced industrial engineering expertise to evaluate diverse operational challenges and develop innovative, scalable solutions. Own program management responsibilities including budget oversight, resource planning, vendor partnerships, and cross-functional alignment. Anticipate risks and proactively establish processes, standards, and guardrails to ensure successful execution and sustainable outcomes. Collaborate with leaders across Operations, Maintenance, Software, Supply Chain, and Finance to align engineering priorities with business objectives. Influence and guide the development of department-level policies, standards, and best practices that support consistent execution of engineering projects across assigned sites, and projects. Represent the Automation and Industrial Engineering function in senior-level discussions, presenting recommendations that balance urgency with long-term vision. Mentor, coach, and provide technical leadership to junior and mid-level engineers, within the Ops Innovation department, building team capability and addressing knowledge gaps. Drive a culture of innovation by encouraging new ideas, soliciting input, and setting ambitious goals for project impact and results. Act as a subject-matter expert, frequently advising stakeholders on complex matters and providing creative solutions that advance company objectives. What We\u2019re Looking For. Bachelor\u2019s degree in Industrial, Mechanical, Manufacturing, or related Engineering field preferred. 6-8 years of related experience with a Bachelor\u2019s degree; or 6 years with a Master\u2019s degree; or 3 years with a PhD; or equivalent work experience. Advanced expertise in industrial engineering methodologies, including simulation modeling, network optimization, advanced statistical analysis as applied within the Ops Innovation scope of work. Proven track record leading large-scale automation, material handling, and operational improvement programs. Ability to connect engineering solutions with business strategy and financial outcomes. Skilled in vendor selection, contract negotiation, and long-term vendor relationship management. Experience establishing department level policies, standards, best practices and cross-functional frameworks that help improve project execution and consistency. Strong ability to anticipate risks, prevent escalations, and guide project team through complex technical and project related challenges. Trusted advisor and adaptable communicator who influences stakeholders connected to department initiatives, inspires accountability, encourages innovation, and uses learnings to drive continuous improvement. Comfortable in a hands-on environment (walking, standing, bending, light lifting). Ability to travel up to 25% or more, depending on business needs. If you don\u2019t like spending your days in a cubicle, this is the perfect position for you. As part of the Automation Team you will be expected to work in dynamic environments, bend down, reach overhead, lift/carry up to 30lbs and push/pull up to 150lbs. Relocation assistance available for eligible candidates. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"As a Senior Automation Engineer at ThredUp, you will drive cross-functional initiatives that optimize system performance and operational design. In this hands-on leadership role, you\u2019ll set technical direction, mentor other engineers, and work closely with vendors and internal stakeholders to deliver scalable solutions that improve efficiency, throughput, and reliability across our fulfillment network. Lead large-scale, complex automation and process improvement programs across ThredUp\u2019s distribution network, from concept through execution. Apply advanced industrial engineering expertise to evaluate diverse operational challenges and develop innovative, scalable solutions. Own program management responsibilities including budget oversight, resource planning, vendor partnerships, and cross-functional alignment. Anticipate risks and proactively establish processes, standards, and guardrails to ensure successful execution and sustainable outcomes. Collaborate with leaders across Operations, Maintenance, Software, Supply Chain, and Finance to align engineering priorities with business objectives. Influence and guide the development of department-level policies, standards, and best practices that support consistent execution of engineering projects across assigned sites, and projects. Represent the Automation and Industrial Engineering function in senior-level discussions, presenting recommendations that balance urgency with long-term vision. Mentor, coach, and provide technical leadership to junior and mid-level engineers, within the Ops Innovation department, building team capability and addressing knowledge gaps. Drive a culture of innovation by encouraging new ideas, soliciting input, and setting ambitious goals for project impact and results. Act as a subject-matter expert, frequently advising stakeholders on complex matters and providing creative solutions that advance company objectives. Bachelor\u2019s degree in Industrial, Mechanical, Manufacturing, or related Engineering field preferred. 6-8 years of related experience with a Bachelor\u2019s degree; or 6 years with a Master\u2019s degree; or 3 years with a PhD; or equivalent work experience. Advanced expertise in industrial engineering methodologies, including simulation modeling, network optimization, advanced statistical analysis as applied within the Ops Innovation scope of work. Proven track record leading large-scale automation, material handling, and operational improvement programs. Ability to connect engineering solutions with business strategy and financial outcomes. Skilled in vendor selection, contract negotiation, and long-term vendor relationship management. Experience establishing department level policies, standards, best practices and cross-functional frameworks that help improve project execution and consistency. Strong ability to anticipate risks, prevent escalations, and guide project team through complex technical and project related challenges. Trusted advisor and adaptable communicator who influences stakeholders connected to department initiatives, inspires accountability, encourages innovation, and uses learnings to drive continuous improvement. Comfortable in a hands-on environment (walking, standing, bending, light lifting). Ability to travel up to 25% or more, depending on business needs. As part of the Automation Team you will be expected to work in dynamic environments, bend down, reach overhead, lift/carry up to 30lbs and push/pull up to 150lbs. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Lancaster, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1454","standardisedCity":"Lancaster","locationAccuracyLevel":"address","jobFamily":"Industrial Engineering","externalTracking":false,"SupervisoryOrg":"Automation Engineering (Cat Soares)","visibilityType":"External","longitude":"-96.8202937","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-96.8202937,"lat":32.6390616},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2206.P4","stateCountry":"Texas, United States of America","jobId":"1454","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2206.P4","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Senior Automation Engineer","primaryLocaleCategory":"Operations Innovation","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME\u2019s Best Inventions 2024, TIME's Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p></p><p><b>How You Will Make An Impact</b></p><p><span>At ThredUp, we are at the forefront of processing unique secondhand clothing at unparalleled volumes and are seeking a </span>Senior Automation Engineer <span>to lead large-scale automation and process improvement programs.</span></p><p></p><p><span>As a </span>Senior Automation Engineer<span> at ThredUp, you will drive cross-functional initiatives that optimize system performance and operational design. In this hands-on leadership role, you\u2019ll set technical direction, mentor other engineers, and work closely with vendors and internal stakeholders to deliver scalable solutions that improve efficiency, throughput, and reliability across our fulfillment network.</span></p><p></p><p><span>This role offers the opportunity to visit ThredUp facilities in Pennsylvania, Arizona, Georgia, Texas, and Oakland, and to attend supplier sites and trade shows. The position is based on-site in Lancaster, TX.</span></p><p></p><p><b>In This Role You\u2019ll Get To:</b></p><ul><li><p><span>Lead large-scale, complex automation and process improvement programs across ThredUp\u2019s distribution network, from concept through execution.</span></p></li><li><p><span>Apply advanced industrial engineering expertise to evaluate diverse operational challenges and develop innovative, scalable solutions.</span></p></li><li><p><span>Own program management responsibilities including budget oversight, resource planning, vendor partnerships, and cross-functional alignment.</span></p></li><li><p><span>Anticipate risks and proactively establish processes, standards, and guardrails to ensure successful execution and sustainable outcomes.</span></p></li><li><p><span>Collaborate with leaders across Operations, Maintenance, Software, Supply Chain, and Finance to align engineering priorities with business objectives.</span></p></li><li><p><span>Influence and guide the development of department-level policies, standards, and best practices that support consistent execution of engineering projects across assigned sites, and projects.\u00A0</span></p></li><li><p><span>Represent the Automation and Industrial Engineering function in senior-level discussions, presenting recommendations that balance urgency with long-term vision.</span></p></li><li><p><span>Mentor, coach, and provide technical leadership to junior and mid-level engineers, within the Ops Innovation department, building team capability and addressing knowledge gaps.</span></p></li><li><p><span>Drive a culture of innovation by encouraging new ideas, soliciting input, and setting ambitious goals for project impact and results.</span></p></li><li><p><span>Act as a subject-matter expert, frequently advising stakeholders on complex matters and providing creative solutions that advance company objectives.</span></p></li></ul><p></p><p><b>What We\u2019re Looking For:</b></p><ul><li><p><span>Bachelor\u2019s degree in Industrial, Mechanical, Manufacturing, or related Engineering field preferred.</span></p></li><li><p><span>6-8 years of related experience with a Bachelor\u2019s degree; or 6 years with a Master\u2019s degree; or 3 years with a PhD; or equivalent work experience.</span></p></li><li><p><span>Advanced expertise in industrial engineering methodologies, including simulation modeling, network optimization, advanced statistical analysis as applied within the Ops Innovation scope of work.</span></p></li><li><p><span>Proven track record leading large-scale automation, material handling, and operational improvement programs.</span></p></li><li><p><span>Ability to connect engineering solutions with business strategy and financial outcomes.</span></p></li><li><p><span>Skilled in vendor selection, contract negotiation, and long-term vendor relationship management.</span></p></li><li><p><span>Experience establishing department level policies, standards, best practices and cross-functional frameworks that help improve project execution and consistency.</span></p></li><li><p><span>Strong ability to anticipate risks, prevent escalations, and guide project team through complex technical and project related challenges.</span></p></li><li><p><span>Trusted advisor and adaptable communicator who influences stakeholders connected to department initiatives, inspires accountability, encourages innovation, and uses learnings to drive continuous improvement.</span></p></li><li><p><span>Comfortable in a hands-on environment (walking, standing, bending, light lifting).</span></p></li><li><p><span>Ability to travel up to 25% or more, depending on business needs.</span></p></li><li><p><span>If you don\u2019t like spending your days in a cubicle, this is the perfect position for you. As part of the Automation Team you will be expected to work in dynamic environments, bend down, reach overhead, lift/carry up to 30lbs and push/pull up to 150lbs</span></p></li></ul><p></p><p><b>Relocation assistance available for eligible candidates</b></p><p></p><p style=\"text-align:left\">This role is not eligible for visa sponsorship.</p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>What We Offer:</b></p><ul><li><p style=\"text-align:left\"><span>4-day work week, with Fridays off</span></p></li><li><p style=\"text-align:left\"><span>Hybrid work environment: 3 days in the office and 1 day remote each week</span></p></li><li><p style=\"text-align:left\"><span>Competitive salary (we leverage market data)</span></p></li><li><p style=\"text-align:left\"><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p style=\"text-align:left\"><span>Employee stock purchase plan</span></p></li><li><p style=\"text-align:left\"><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p style=\"text-align:left\"><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p style=\"text-align:left\"><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p style=\"text-align:left\"><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p style=\"text-align:left\"><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p style=\"text-align:left\"><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. About the role. The Distribution Center Equipment Technician will be responsible for repairing and making improvements to the equipment in our distribution center. Technician will also partner with distribution center leadership to keep equipment downtime and errors to a minimum and assist with photo studio modifications and build-outs. In This Role You'll Get To. Support the operation and preventative maintenance of garment on hanger conveyors, powered roller conveyor and carousel storage systems. Perform debug and fault recovery on all material handling systems. Fabricate, install, and maintain photography and inspection workstations as required. Schedule and perform regular maintenance, cleaning, and repairs on all process equipment. Upgrade equipment when necessary to ensure optimal performance. Document all machine maintenance activities and communicate with other staff. Experienced in the operations and repair of material handling equipment. Instruct operators in the use and care of equipment. Provide training to operators on equipment operations and safety. Continuously monitor all operations and processes to prevent and correct equipment malfunctions. Observes safety and security procedures; reports potentially unsafe conditions. Performs other work-related duties as assigned. Available for up to 10% travel to thredUP\u2019s distribution centers located across the US. What We're Looking For. Demonstrated proficiency in supporting electrical and mechanical systems. General mechanical assembly and fabrication experience. Proficiency with MS Office applications. Strong multi-tasking skills. Completes several concurrent tasks in an efficient and accurate manner. Strong verbal and written communication skills. Must be able to support a three shift operation. Must know how to read and use schematics relating to process equipment. Experience working in a fast paced, dynamic environment, with limited supervision. Strong attention to detail with excellent prioritization and follow up skills. Must rely on extensive experience and judgment to plan and accomplish goals in a variety of tasks. Must be a team player and communicate effectively with all levels within the organization. Authorized to work in the US. Be able to perform basic physical tasks such as lifting 25lbs. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"The Distribution Center Equipment Technician will be responsible for repairing and making improvements to the equipment in our distribution center. Technician will also partner with distribution center leadership to keep equipment downtime and errors to a minimum and assist with photo studio modifications and build-outs. Support the operation and preventative maintenance of garment on hanger conveyors, powered roller conveyor and carousel storage systems. Perform debug and fault recovery on all material handling systems. Fabricate, install, and maintain photography and inspection workstations as required. Schedule and perform regular maintenance, cleaning, and repairs on all process equipment. Upgrade equipment when necessary to ensure optimal performance. Document all machine maintenance activities and communicate with other staff. Experienced in the operations and repair of material handling equipment. Instruct operators in the use and care of equipment. Provide training to operators on equipment operations and safety. Continuously monitor all operations and processes to prevent and correct equipment malfunctions. Observes safety and security procedures; reports potentially unsafe conditions. Demonstrated proficiency in supporting electrical and mechanical systems. General mechanical assembly and fabrication experience. Proficiency with MS Office applications. Strong multi-tasking skills. Completes several concurrent tasks in an efficient and accurate manner. Must be able to support a three shift operation. Must know how to read and use schematics relating to process equipment. Experience working in a fast paced, dynamic environment, with limited supervision. Strong attention to detail with excellent prioritization and follow up skills. Must rely on extensive experience and judgment to plan and accomplish goals in a variety of tasks. Must be a team player and communicate effectively with all levels within the organization. Authorized to work in the US. Be able to perform basic physical tasks such as lifting 25lbs. Performs other work-related duties as assigned. Strong verbal and written communication skills. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. ","externalApply":false,"cityState":"Suwanee, Georgia","country":"United States of America","postalCode":"30024","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1721","standardisedCity":"Suwanee","locationAccuracyLevel":"address","jobFamily":"Technician","externalTracking":false,"SupervisoryOrg":"Ops Innovation (Kevin Towry)","visibilityType":"External","longitude":"-84.0208787","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-84.0208787,"lat":34.0444023},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2208.S2","stateCountry":"Georgia, United States of America","jobId":"1721","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2208.S2","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Dre Doston","titlenew":"Distribution Center Equipment Technician (PM)","primaryLocaleCategory":"Operations Innovation","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><b>About the role</b></p><p>The Distribution Center Equipment Technician will be responsible for repairing and making improvements to the equipment in our distribution center. Technician will also partner with distribution center leadership to keep equipment downtime and errors to a minimum and assist with photo studio modifications and build-outs.</p><p><br /><b>In This Role You'll Get To:</b></p><ul><li><p>Support the operation and preventative maintenance of garment on hanger conveyors, powered roller conveyor and carousel storage systems</p></li><li><p>Perform debug and fault recovery on all material handling systems</p></li><li><p>Fabricate, install, and maintain photography and inspection workstations as required</p></li><li><p>Schedule and perform regular maintenance, cleaning, and repairs on all process equipment</p></li><li><p>Upgrade equipment when necessary to ensure optimal performance</p></li><li><p>Document all machine maintenance activities and communicate with other staff</p></li><li><p>Experienced in the operations and repair of material handling equipment</p></li><li><p>Instruct operators in the use and care of equipment</p></li><li><p>Provide training to operators on equipment operations and safety</p></li><li><p>Continuously monitor all operations and processes to prevent and correct equipment malfunctions</p></li><li><p>Observes safety and security procedures; reports potentially unsafe conditions</p></li><li><p>Performs other work-related duties as assigned</p></li><li><p>Available for up to 10% travel to thredUP\u2019s distribution centers located across the US.</p></li></ul><p></p><p></p><p><b>What We're Looking For:</b></p><ul><li><p>Demonstrated proficiency in supporting electrical and mechanical systems</p></li><li><p>General mechanical assembly and fabrication experience</p></li><li><p>Proficiency with MS Office applications</p></li><li><p>Strong multi-tasking skills</p></li><li><p>Completes several concurrent tasks in an efficient and accurate manner</p></li><li><p>Strong verbal and written communication skills</p></li><li><p>Must be able to support a three shift operation</p></li><li><p>Must know how to read and use schematics relating to process equipment</p></li><li><p>Experience working in a fast paced, dynamic environment, with limited supervision</p></li><li><p>Strong attention to detail with excellent prioritization and follow up skills</p></li><li><p>Must rely on extensive experience and judgment to plan and accomplish goals in a variety of tasks</p></li><li><p>Must be a team player and communicate effectively with all levels within the organization</p></li><li><p>Authorized to work in the US</p></li><li><p>Be able to perform basic physical tasks such as lifting 25lbs</p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</p><p></p><p><b>Before you go, our legal team wants you to know...</b>You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.</p>","cityStateZipCode":"Suwanee, Georgia, 30024","locale":"en_US","title":"Distribution Center Equipment Technician (PM)","jobSeqNo":"THRTHRUS1721EXTERNALENUS","postedDate":"2026-10-22T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are currently hiring a Distribution Center Equipment Technician to support the operation and maintenance of distribution center equipment. Key responsibilities include repairing and improving machinery, and collaborating with leadership to minimize downtime. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. A generation of shoppers is starting to find what they want by asking an AI agent instead of browsing a website. The marketplaces those agents can read, understand, and buy from will win that traffic; the ones they can't won't get surfaced at all. As our first Senior Software Engineer for Agentic Commerce, you'll build the layer that makes 4 million unique secondhand items discoverable and transactable by AI shopping agents, and own how ThredUp shows up when someone asks an agent to find them a dress for a wedding. This is early, open territory. The standards are young, customer behaviors are still forming, and there's no established playbook to follow. You'll partner closely with engineering and product leadership to give the space shape \u2014 working out what's worth building, making the architectural decisions together, and getting real functionality in front of customers to learn from. For the first stretch you'll be the primary engineer on this work, with broad ownership of how it comes together. You'll report to our Senior Director of Engineering. In This Role You'll Get To. Design and build the agentic-commerce layer end to end \u2014 from exposing our catalog, pricing, and inventory to AI shopping agents through cart, checkout, and order handoff \u2014 defining the integration surface rather than inheriting one. Own how ThredUp gets discovered and surfaced by LLM-driven shopping agents, including the structured data that makes 4M+ unique, single-SKU items legible to machines. Prototype quickly against real agent platforms, then harden what proves out into production-grade services \u2014 working across the stack, wherever the problem lives. Use AI tools and agentic workflows as a core part of how you build, setting the bar for what AI-native engineering looks like at ThredUp. Partner with engineering, product, and executive leadership to turn an undefined space into a roadmap, carry it from idea to shipped, and let real customer usage drive what comes next. Our stack: Ruby on Rails, Java/JVM, MySQL, Kafka, Redis, Sidekiq, OpenSearch, AWS, Kubernetes, Terraform. Apollo GraphQL API gateway. React, PWA, native iOS and Android. No prior experience with any particular piece required. What We're Looking For. 5+ years of software engineering experience, owning systems end to end from ambiguous problem to production. Fluent daily use of LLMs and agentic coding tools, with strong instincts for where AI output needs human judgment. Experience building or deploying systems powered by LLMs, and an understanding of how model behavior shapes product experience. Strong API and integration design skills, for interfaces consumed by other systems rather than by people. Depth in backend engineering with the range to work across the stack. Design judgment matters more here than which languages you've used. Genuine curiosity about a space that changes monthly \u2014 new protocols, new tooling, new model capabilities \u2014 and the habit of keeping up with it. Comfort working from a blank page without a surrounding team to make progress. The judgment to scope a problem, put a plan behind it, and drive it to shipped rather than exploring indefinitely. Clear communication with engineers and non-technical executives alike. Familiarity with the Agentic Commerce Protocol (ACP), MCP, or other emerging agentic-commerce standards is a plus. E-commerce or marketplace experience is a plus. Experience having built something from zero, whether at a startup or inside a larger company is a plus. Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with most Fridays off. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"You'll partner closely with engineering and product leadership to give the space shape \u2014 working out what's worth building, making the architectural decisions together, and getting real functionality in front of customers to learn from. You'll report to our Senior Director of Engineering. Design and build the agentic-commerce layer end to end \u2014 from exposing our catalog, pricing, and inventory to AI shopping agents through cart, checkout, and order handoff \u2014 defining the integration surface rather than inheriting one. Prototype quickly against real agent platforms, then harden what proves out into production-grade services \u2014 working across the stack, wherever the problem lives. Use AI tools and agentic workflows as a core part of how you build, setting the bar for what AI-native engineering looks like at ThredUp. Partner with engineering, product, and executive leadership to turn an undefined space into a roadmap, carry it from idea to shipped, and let real customer usage drive what comes next. Our stack: Ruby on Rails, Java/JVM, MySQL, Kafka, Redis, Sidekiq, OpenSearch, AWS, Kubernetes, Terraform. Apollo GraphQL API gateway. React, PWA, native iOS and Android. No prior experience with any particular piece required. 5+ years of software engineering experience, owning systems end to end from ambiguous problem to production. Fluent daily use of LLMs and agentic coding tools, with strong instincts for where AI output needs human judgment. Experience building or deploying systems powered by LLMs, and an understanding of how model behavior shapes product experience. Strong API and integration design skills, for interfaces consumed by other systems rather than by people. Depth in backend engineering with the range to work across the stack. Genuine curiosity about a space that changes monthly \u2014 new protocols, new tooling, new model capabilities \u2014 and the habit of keeping up with it. Comfort working from a blank page without a surrounding team to make progress. The judgment to scope a problem, put a plan behind it, and drive it to shipped rather than exploring indefinitely. Clear communication with engineers and non-technical executives alike. Familiarity with the Agentic Commerce Protocol (ACP), MCP, or other emerging agentic-commerce standards is a plus. E-commerce or marketplace experience is a plus. Experience having built something from zero, whether at a startup or inside a larger company is a plus. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Remote, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1662","standardisedCity":"Remote","locationAccuracyLevel":"address","jobFamily":"Software Development","externalTracking":false,"SupervisoryOrg":"Engineering (Michael Rocco)","visibilityType":"External","longitude":"0.0","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":4.9E-324,"lat":4.9E-324},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2005.P4","stateCountry":"Texas, United States of America","jobId":"1662","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2005.P4","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Senior Software Engineer, Agentic Commerce","primaryLocaleCategory":"Engineering","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p><b>How You Will Make An Impact</b><br />A generation of shoppers is starting to find what they want by asking an AI agent instead of browsing a website. The marketplaces those agents can read, understand, and buy from will win that traffic; the ones they can't won't get surfaced at all. As our first Senior Software Engineer for Agentic Commerce, you'll build the layer that makes 4 million unique secondhand items discoverable and transactable by AI shopping agents, and own how ThredUp shows up when someone asks an agent to find them a dress for a wedding.</p><p><br />This is early, open territory. The standards are young, customer behaviors are still forming, and there's no established playbook to follow. You'll partner closely with engineering and product leadership to give the space shape \u2014 working out what's worth building, making the architectural decisions together, and getting real functionality in front of customers to learn from. For the first stretch you'll be the primary engineer on this work, with broad ownership of how it comes together. You'll report to our Senior Director of Engineering.</p><p><br /><b>In This Role You'll Get To:</b></p><ul><li>Design and build the agentic-commerce layer end to end \u2014 from exposing our catalog, pricing, and inventory to AI shopping agents through cart, checkout, and order handoff \u2014 defining the integration surface rather than inheriting one.</li><li>Own how ThredUp gets discovered and surfaced by LLM-driven shopping agents, including the structured data that makes 4M+ unique, single-SKU items legible to machines.</li><li>Prototype quickly against real agent platforms, then harden what proves out into production-grade services \u2014 working across the stack, wherever the problem lives.</li><li>Use AI tools and agentic workflows as a core part of how you build, setting the bar for what AI-native engineering looks like at ThredUp.</li><li>Partner with engineering, product, and executive leadership to turn an undefined space into a roadmap, carry it from idea to shipped, and let real customer usage drive what comes next.</li><li>Our stack: Ruby on Rails, Java/JVM, MySQL, Kafka, Redis, Sidekiq, OpenSearch, AWS, Kubernetes, Terraform. Apollo GraphQL API gateway. React, PWA, native iOS and Android. No prior experience with any particular piece required.</li></ul><p><br /><b>What We're Looking For:</b></p><ul><li>5+ years of software engineering experience, owning systems end to end from ambiguous problem to production.</li><li>Fluent daily use of LLMs and agentic coding tools, with strong instincts for where AI output needs human judgment.</li><li>Experience building or deploying systems powered by LLMs, and an understanding of how model behavior shapes product experience.</li><li>Strong API and integration design skills, for interfaces consumed by other systems rather than by people.</li><li>Depth in backend engineering with the range to work across the stack. Design judgment matters more here than which languages you've used.</li><li>Genuine curiosity about a space that changes monthly \u2014 new protocols, new tooling, new model capabilities \u2014 and the habit of keeping up with it.</li><li>Comfort working from a blank page without a surrounding team to make progress.</li><li>The judgment to scope a problem, put a plan behind it, and drive it to shipped rather than exploring indefinitely.</li><li>Clear communication with engineers and non-technical executives alike.</li><li>Familiarity with the Agentic Commerce Protocol (ACP), MCP, or other emerging agentic-commerce standards is a plus.</li><li>E-commerce or marketplace experience is a plus.</li><li>Experience having built something from zero, whether at a startup or inside a larger company is a plus.</li></ul><p><br />Many ThredUp employees also have the opportunity to own shares of ThredUp stock, ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp's Employee Stock Purchase Plan. Subject to eligibility requirements, you'll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.<br />\u00A0</p><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with most Fridays off</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p></p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</span></p>","cityStateZipCode":"Remote, Texas, 75134","locale":"en_US","title":"Senior Software Engineer, Agentic Commerce","jobSeqNo":"THRTHRUS1662EXTERNALENUS","postedDate":"2026-09-30T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"We are expanding our team: As a Senior Software Engineer in Agentic Commerce, you will design and build the end-to-end agentic-commerce layer, enabling AI-powered discovery and transactable listings for secondhand items. This role suits experienced engineers with strong backend expertise and a passion for AI-driven solutions.","dateCreated":"2026-09-18T15:40:16.215+0000","hiringFirstName":"","primaryLocation":"Remote
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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Your mission has two parts. 1. Ensure clothing meets our quality standards. 2. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Record details such as brand, size, gender, category, and condition. Photograph tags to capture product information. What This Role Requires. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Willingness to Learn: Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Adaptability: Adjusting easily to change and shifting priorities. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. Focus & Positivity: Bring attention to detail, speed, and an upbeat attitude to every shift. PM Shift Hours: Monday-Thursday @ 3pm-1:30am. Why You\u2019ll Love Working Here. Starting Pay: $18.50/hr for PM shift ($17 base + $1.50 differential); Pay is based on shift worked and shift differentials may change. Weekly Pay: Every Friday is FriYAY. Pay For Performance: Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter. Day 1 Benefits: Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc. Work-Life Balance: You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary. Predictable Schedules: Our shift times are consistent so you know what to expect. Optional Overtime: Is available at certain times of the year. Music-Friendly Shifts: Headphones (bone conductor) allowed at most stations\u2014work to your own playlist. Casual & Fun Environment: This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe. Air-conditioned Distribution Centers: Stay cool while you work. Growth Opportunities: We reward and recognize top performers with swag, promotions, and higher pay. Employee Discount: Extra savings on already affordable styles. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale. Ensure clothing meets our quality standards. Provide accurate product details. What You\u2019ll Do. Open and unpack bags of gently used clothing from customers. Conduct quality checks on each garment. Use a USB scanner and iPad app with step-by-step prompts. Photograph tags to capture product information. On-Your-Feet Work: Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift. Performance: Achieving goals in a fast-paced, metrics-driven environment. Tech Comfort: Comfortable using tablets, scanners, and basic apps. Reliability: Maintaining consistent attendance, on-time arrival, and teamwork. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. ","externalApply":false,"cityState":"Mechanicsburg, Pennsylvania","country":"United States of America","postalCode":"17055","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1427","standardisedCity":"Mechanicsburg","locationAccuracyLevel":"address","jobFamily":"Ops Support","externalTracking":false,"SupervisoryOrg":"On Station Roles (Nichole Knisley)","visibilityType":"External","longitude":"-76.96687829999999","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-76.96687829999999,"lat":40.1987063},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"4002.TM","stateCountry":"Pennsylvania, United States of America","jobId":"1427","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"4002.TM","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"","titlenew":"Team Member - Apparel Processing (PM Shift)","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><span>As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale.</span><b><span> </span><b>Your mission has two parts:</b></b></p><p><span>1. Ensure clothing meets our quality standards</span></p><p><span>2. Provide accurate product details</span><br />\u00A0</p><p><b><b>What You\u2019ll Do</b></b></p><ul><li><p><span>Open and unpack bags of gently used clothing from customers</span></p></li><li><p><span>Conduct quality checks on each garment</span></p></li><li><p><span>Use a USB scanner and iPad app with step-by-step prompts</span></p></li><li><p><span>Record details such as brand, size, gender, category, and condition</span></p></li><li><p><span>Photograph tags to capture product information</span></p></li></ul><p></p><p><b><b>What This Role Requires</b></b></p><ul><li><p><b><b>On-Your-Feet Work: </b></b><span>Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift.</span></p></li><li><p><b><b>Performance:</b><span> </span></b><span>Achieving goals in a fast-paced, metrics-driven environment.</span></p></li><li><p><b><b>Willingness to Learn: </b></b><span>Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed.</span></p></li><li><p><b><b>Tech Comfort: </b></b><span>Comfortable using tablets, scanners, and basic apps.</span></p></li><li><p><b><b>Adaptability:</b><span> </span></b><span>Adjusting easily to change and shifting priorities.</span></p></li><li><p><b>Reliability:</b> <span>Maintaining consistent attendance, on-time arrival, and teamwork.</span></p></li><li><p><b><b>Focus & Positivity: </b></b><span>Bring attention to detail, speed, and an upbeat attitude to every shift.</span><br />\u00A0</p></li></ul><p><b><b>PM Shift Hours: </b></b>Monday-Thursday @ 3pm-1:30am<br />\u00A0</p><p><b><b>Why You\u2019ll Love Working Here</b></b></p><ul><li><p><b><b>Starting Pay: </b></b>$18.50/hr for PM shift ($17 base + $1.50 differential); <i>Pay is based on shift worked and shift differentials may change.</i></p></li><li><p><b><b>Weekly Pay:</b><span> </span></b><span>Every Friday is FriYAY.</span></p></li><li><p><b><b>Pay For Performance: </b></b><span>Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter.</span></p></li><li><p><b><b>Day 1 Benefits:</b><span> </span></b><span>Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc.</span></p></li><li><p><b><b>Work-Life Balance:</b><span> </span></b> <span>You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary.</span></p></li><li><p><b><b>Predictable Schedules:</b><span> </span></b><span>Our shift times are consistent so you know what to expect.</span></p></li><li><p><b><b>Optional Overtime:</b><span> </span></b><span>Is available at certain times of the year.\u00A0</span></p></li><li><p><b><b>Music-Friendly Shifts:</b><span> </span></b><span>Headphones (bone conductor) allowed at most stations\u2014work to your own playlist.</span></p></li><li><p><b><b>Casual & Fun Environment: </b></b><span>This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe.</span></p></li><li><p><b><b>Air-conditioned Distribution Centers:</b><span> </span></b><span>Stay cool while you work.</span></p></li><li><p><b><b>Growth Opportunities:</b><span> </span></b><span>We reward and recognize top performers with swag, promotions, and higher pay.</span></p></li><li><p><b><b>Employee Discount:</b><span> </span></b><span>Extra savings on already affordable styles.</span></p></li></ul><p></p><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. How You Will Make An Impact. ThredUp is looking for a talented Growth Marketing Associate to join our growth marketing team as we continue to acquire and retain customers efficiently and at scale. This person has some experience with paid search marketing, wants to grow into a paid search expert as well as other paid media, and will work in partnership with the Growth Marketing team on channel execution and success. This role interacts extensively across Marketing, Creative, Engineering, Finance, and Product teams. Their input will help shape key business decisions and their efforts will drive new customer acquisition and shape the strategy of the growth function at ThredUp. We are seeking a smart, talented and creative individual who enjoys working in a fast-paced environment to help us inspire a new generation to think secondhand first. In This Role You\u2019ll Get To. Support strategy and execution across various paid search channels (Google Ads, Bing Ads) consisting of (but not limited to). Campaign targeting, bidding, budget and keyword optimization in alignment with channel KPIs. Execute continuous testing across ad copy, landing pages, bid strategies, and creative assets to improve performance. Cross-functional collaboration with creative, merchandising, strategy teams on brief creation/execution. Support and strengthen partnerships with ad platforms and vendors. Help manage and optimize product feeds to drive efficiency for Google Shopping and PMax campaigns. Analyze and contribute to daily, weekly, monthly, and ad hoc channel reporting. Work closely with Product, Engineering, Analytics teams to enhance our Ad Technology for campaign optimization. Make strategic recommendations around best practices and learnings from channel performance. Integrate AI Skills and Agents in how we analyze and optimize our campaigns. Stay up-to-date on upcoming industry trends. What We\u2019re Looking For. 2+ years of work experience in performance marketing, e-commerce, or other quantitative/data-driven fields. 2+ years of hands-on work experience with Google Ads. Experience working in Claude Cowork or other AI interface. Versatile and able to work in a fast-paced environment. Strong written and verbal communication skills. Strong analytical and critical thinking skills. The ability to make data-driven decisions that add value to the customer experience. BA/BS in quantitative fields or marketing. At ThredUp, your base pay is one part of your total compensation package. This role pays between $90,000 and $100,000 per year, and your actual base pay will depend on your skills, qualifications, experience, and location. This role is not eligible for visa sponsorship. What We Offer. 4-day work week, with Fridays off. Hybrid work environment: 3 days in the office and 1 day remote each week. Competitive salary (we leverage market data). Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards. Employee stock purchase plan. Flexible PTO (take the time you need) + 13 company holidays. Paid Sabbatical after 3 years of full time employment. Generous paid parental leave for new mothers and fathers. Medical, dental, vision, 401k, life and disability insurance offered. We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.","ml_Description":"This role interacts extensively across Marketing, Creative, Engineering, Finance, and Product teams. Their input will help shape key business decisions and their efforts will drive new customer acquisition and shape the strategy of the growth function at ThredUp. Support strategy and execution across various paid search channels (Google Ads, Bing Ads) consisting of (but not limited to). Campaign targeting, bidding, budget and keyword optimization in alignment with channel KPIs. Execute continuous testing across ad copy, landing pages, bid strategies, and creative assets to improve performance. Cross-functional collaboration with creative, merchandising, strategy teams on brief creation/execution. Support and strengthen partnerships with ad platforms and vendors. Help manage and optimize product feeds to drive efficiency for Google Shopping and PMax campaigns. Analyze and contribute to daily, weekly, monthly, and ad hoc channel reporting. Work closely with Product, Engineering, Analytics teams to enhance our Ad Technology for campaign optimization. Make strategic recommendations around best practices and learnings from channel performance. Integrate AI Skills and Agents in how we analyze and optimize our campaigns. Stay up-to-date on upcoming industry trends. 2+ years of work experience in performance marketing, e-commerce, or other quantitative/data-driven fields. 2+ years of hands-on work experience with Google Ads. Experience working in Claude Cowork or other AI interface. Versatile and able to work in a fast-paced environment. Strong analytical and critical thinking skills. The ability to make data-driven decisions that add value to the customer experience. BA/BS in quantitative fields or marketing. Competitive salary (we leverage market data). Paid Sabbatical after 3 years of full time employment. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. What We\u2019re Looking For. Strong written and verbal communication skills. ","externalApply":false,"cityState":"Oakland, California","country":"United States of America","postalCode":"94607","hasPrimaryQuestionnaire":"no","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1680","standardisedCity":"Oakland","locationAccuracyLevel":"address","jobFamily":"Marketing General","externalTracking":false,"SupervisoryOrg":"Janel Kajisa","visibilityType":"External","longitude":"-122.2734084","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-122.2734084,"lat":37.80135},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC88","stateCountry":"California, United States of America","jobId":"1680","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"JC88","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Johanna Arnegard","titlenew":"Growth Marketing Associate","primaryLocaleCategory":"Marketing","description":"<p><b>About ThredUp</b></p><p><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p></p><p><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><br /><br /><p><span style=\"color:#000000\"><b>How You Will Make An Impact:</b></span><br /><span style=\"color:#000000\">ThredUp is looking for a talented Growth Marketing Associate to join our growth marketing team as we continue to acquire and retain customers efficiently and at scale. This person has some experience with paid search marketing, wants to grow into a paid search expert as well as other paid media, and will work in partnership with the Growth Marketing team on channel execution and success. This role interacts extensively across Marketing, Creative, Engineering, Finance, and Product teams. Their input will help shape key business decisions and their efforts will drive new customer acquisition and shape the strategy of the growth function at ThredUp. We are seeking a smart, talented and creative individual who enjoys working in a fast-paced environment to help us inspire a new generation to think secondhand first.</span></p><br /><p><span style=\"color:#000000\"><b>In This Role You\u2019ll Get To:</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Support strategy and execution across various paid search channels (Google Ads, Bing Ads) consisting of (but not limited to):</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Campaign targeting, bidding, budget and keyword optimization in alignment with channel KPIs</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Execute continuous testing across ad copy, landing pages, bid strategies, and creative assets to improve performance</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Cross-functional collaboration with creative, merchandising, strategy teams on brief creation/execution</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Support and strengthen partnerships with ad platforms and vendors</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Help manage and optimize product feeds to drive efficiency for Google Shopping and PMax campaigns</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Analyze and contribute to daily, weekly, monthly, and ad hoc channel reporting</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Work closely with Product, Engineering, Analytics teams to enhance our Ad Technology for campaign optimization</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Make strategic recommendations around best practices and learnings from channel performance</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Integrate AI Skills and Agents in how we analyze and optimize our campaigns</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Stay up-to-date on upcoming industry trends</span></li></ul><br /><p><span style=\"color:#000000\"><b>What We\u2019re Looking For:</b></span></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">2+ years of work experience in performance marketing, e-commerce, or other quantitative/data-driven fields</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">2+ years of hands-on work experience with Google Ads</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Experience working in Claude Cowork or other AI interface</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Versatile and able to work in a fast-paced environment</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Strong written and verbal communication skills</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Strong analytical and critical thinking skills</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">The ability to make data-driven decisions that add value to the customer experience</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">BA/BS in quantitative fields or marketing</span></li></ul><br /><p><span style=\"color:#393939\">At ThredUp, your base pay is one part of your total compensation package. This role pays between $90,000 and $100,000 per year, and your actual base pay will depend on your skills, qualifications, experience, and location.</span></p><br /><br /><p><span>This role is not eligible for visa sponsorship.</span></p><p></p><p><b>What We Offer:</b></p><ul><li><p><span>4-day work week, with Fridays off</span></p></li><li><p><span>Hybrid work environment: 3 days in the office and 1 day remote each week</span></p></li><li><p><span>Competitive salary (we leverage market data)</span></p></li><li><p><span>Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards</span></p></li><li><p><span>Employee stock purchase plan</span></p></li><li><p><span>Flexible PTO (take the time you need) + 13 company holidays</span></p></li><li><p><span>Paid Sabbatical after 3 years of full time employment</span></p></li><li><p><span>Generous paid parental leave for new mothers and fathers</span></p></li><li><p><span>Medical, dental, vision, 401k, life and disability insurance offered</span></p></li><li><p><span>We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth</span></p></li></ul><p></p><p>\u00A0</p><p><b><b>We believe diversity, inclusion and belonging is key for our team</b></b></p><p></p><p><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p>\u00A0</p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. As an IT Support Technician, you will serve as the primary on-site technical resource for our warehouse operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and networking infrastructure. This role requires a \"fixer\" mentality\u2014someone who can pivot from debugging a Linux script to performing mechanical repairs on high-end equipment, all while providing exceptional service to our operational teams. How You Will Make An Impact. Ensure Operational Continuity: Maintain maximum uptime for warehouse systems by providing rapid response to hardware and software failures. Empower Operators: Act as a technical bridge, translating complex issues into simple solutions for non-technical staff and DC leadership. Continuous Improvement: Identify recurring technical bottlenecks and work independently to implement lasting fixes or process improvements. Key Responsibilities. Hardware & Mechanical Support: Install, configure, and perform physical repairs on desktops, touchscreen monitors, printers, and handheld devices. Maintain and troubleshoot specialized photography equipment, including mechanical components and sensor cleaning. Linux & Software Administration: Support and troubleshoot Linux-based workstations and specialized warehouse management software. Execute basic scripting to automate routine tasks. Network Maintenance: Diagnose and resolve connectivity issues related to Wi-Fi access points, Ethernet cabling, and network peripherals. Assist engineering teams with on-site rack cable management and port patching. Documentation & Training: Manage the IT ticketing lifecycle; document all resolutions to build a local knowledge base. Train warehouse operators on basic troubleshooting to reduce repetitive service requests. Data & Quality Assurance: Analyze operational data to identify quality trends. Perform testing on new internal application releases before they go live on the warehouse floor. Inventory & Procurement: Independently manage the lifecycle of IT assets, from placing orders for supplies to processing RMAs for defective hardware. What We\u2019re Looking For. Experience: 1\u20133 years of technical support experience in a warehouse, production, or high-volume environment. Linux Proficiency: Comfort working within a Linux terminal; ability to navigate file systems and run diagnostic commands. Technical Versatility: Strong mechanical aptitude for disassembling/reassembling hardware and a solid understanding of TCP/IP networking fundamentals. Customer Service Excellence: Proven ability to remain calm under pressure and communicate effectively with users of varying technical skill levels. Independence: A self-starter who can prioritize a high-volume ticket queue without constant supervision. Physical Requirement: Ability to lift up to 50 lbs and work on a ladder or in tight spaces as required by hardware placement. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"As an IT Support Technician, you will serve as the primary on-site technical resource for our warehouse operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and networking infrastructure. This role requires a \"fixer\" mentality\u2014someone who can pivot from debugging a Linux script to performing mechanical repairs on high-end equipment, all while providing exceptional service to our operational teams. Ensure Operational Continuity: Maintain maximum uptime for warehouse systems by providing rapid response to hardware and software failures. Empower Operators: Act as a technical bridge, translating complex issues into simple solutions for non-technical staff and DC leadership. Continuous Improvement: Identify recurring technical bottlenecks and work independently to implement lasting fixes or process improvements. Hardware & Mechanical Support: Install, configure, and perform physical repairs on desktops, touchscreen monitors, printers, and handheld devices. Maintain and troubleshoot specialized photography equipment, including mechanical components and sensor cleaning. Linux & Software Administration: Support and troubleshoot Linux-based workstations and specialized warehouse management software. Network Maintenance: Diagnose and resolve connectivity issues related to Wi-Fi access points, Ethernet cabling, and network peripherals. Assist engineering teams with on-site rack cable management and port patching. Documentation & Training: Manage the IT ticketing lifecycle; document all resolutions to build a local knowledge base. Train warehouse operators on basic troubleshooting to reduce repetitive service requests. Data & Quality Assurance: Analyze operational data to identify quality trends. Perform testing on new internal application releases before they go live on the warehouse floor. Inventory & Procurement: Independently manage the lifecycle of IT assets, from placing orders for supplies to processing RMAs for defective hardware. Experience: 1\u20133 years of technical support experience in a warehouse, production, or high-volume environment. Linux Proficiency: Comfort working within a Linux terminal; ability to navigate file systems and run diagnostic commands. Technical Versatility: Strong mechanical aptitude for disassembling/reassembling hardware and a solid understanding of TCP/IP networking fundamentals. Customer Service Excellence: Proven ability to remain calm under pressure and communicate effectively with users of varying technical skill levels. Independence: A self-starter who can prioritize a high-volume ticket queue without constant supervision. Physical Requirement: Ability to lift up to 50 lbs and work on a ladder or in tight spaces as required by hardware placement. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. You must be at least 18 years old and have basic English literacy skills. Key Responsibilities. What We\u2019re Looking For. ","externalApply":false,"cityState":"Mechanicsburg, Pennsylvania","country":"United States of America","postalCode":"17055","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1678","standardisedCity":"Mechanicsburg","locationAccuracyLevel":"address","jobFamily":"IT Help Desk","externalTracking":false,"SupervisoryOrg":"IT (Ray Emig III)","visibilityType":"External","longitude":"-76.96687829999999","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-76.96687829999999,"lat":40.1987063},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2402.S2","stateCountry":"Pennsylvania, United States of America","jobId":"1678","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"2402.S2","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Bernadette McCoy (Terminated)","titlenew":"IT Support Tech (WKND)","primaryLocaleCategory":"IT","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><div><p>As an <b>IT Support Technician</b>, you will serve as the primary on-site technical resource for our warehouse\u00A0 operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and\u00A0 networking infrastructure. This role requires a "fixer" mentality\u2014someone who can pivot from debugging a\u00A0 Linux script to performing mechanical repairs on high-end equipment, all while providing exceptional service to\u00A0 our operational teams.</p><p></p><p><b>How You Will Make An Impact</b></p><ul><li><p><b>Ensure Operational Continuity: </b>\u00A0Maintain maximum uptime\u00A0 for warehouse systems by providing rapid\u00A0 response to hardware and software failures.</p></li><li><p><b>Empower Operators: </b>\u00A0Act as a technical bridge, translating\u00A0 complex issues into simple solutions for\u00A0 non-technical staff and DC leadership.</p></li><li><p><b>Continuous Improvement: </b>\u00A0Identify recurring technical\u00A0 bottlenecks and work independently to\u00A0 implement lasting fixes or process improvements.</p></li></ul><p></p><p><b>Key Responsibilities</b></p><ul><li><p><b>Hardware & Mechanical Support: </b>\u00A0Install, configure,\u00A0 and perform physical repairs on desktops,\u00A0 touchscreen monitors, printers, and handheld devices. Maintain and troubleshoot specialized\u00A0 photography equipment, including mechanical components and sensor cleaning.</p></li><li><p><b>Linux & Software Administration: \u00A0</b>\u00A0Support and troubleshoot\u00A0 Linux-based workstations and\u00A0 specialized warehouse management software. Execute basic scripting to automate routine tasks.</p></li><li><p><b>Network Maintenance: </b>\u00A0Diagnose and resolve connectivity\u00A0 issues related to Wi-Fi access points, Ethernet cabling, and network peripherals. Assist engineering teams with on-site rack cable \u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 \u00A0\u00A0management and port patching.</p></li><li><p><b>Documentation & Training: \u00A0</b>\u00A0Manage the IT ticketing\u00A0 lifecycle; document all resolutions to build a local\u00A0 knowledge base. Train warehouse operators on basic troubleshooting to reduce repetitive service\u00A0 requests.</p></li><li><p><b>Data & Quality Assurance: </b>\u00A0Analyze operational data to identify quality trends. Perform testing on new\u00A0 internal application releases before they go live on the warehouse floor.</p></li><li><p><b>Inventory & Procurement: \u00A0 \u00A0</b>\u00A0Independently manage the lifecycle of IT assets, from placing orders for\u00A0 supplies to processing RMAs for defective hardware.</p></li></ul><p><b>\u00A0</b></p><p><b>What We\u2019re Looking For</b></p><ul><li><p><b>Experience: </b>\u00A01\u20133 years of technical support experience\u00A0 in a warehouse, production, or high-volume\u00A0 environment.</p></li><li><p><b>Linux Proficiency: </b>\u00A0Comfort working within a Linux terminal; ability to navigate file systems and run\u00A0 diagnostic commands.</p></li><li><p><b>Technical Versatility: </b>\u00A0Strong mechanical aptitude for disassembling/reassembling hardware and a\u00A0 solid understanding of TCP/IP networking fundamentals.</p></li><li><p><b>Customer Service Excellence: </b>\u00A0Proven ability to remain\u00A0 calm under pressure and communicate\u00A0 effectively with users of varying technical skill levels.</p></li><li><p><b>Independence: </b>\u00A0A self-starter who can prioritize a high-volume ticket queue without constant\u00A0 supervision.</p></li><li><p><b>Physical Requirement: </b>\u00A0Ability to lift up to 50 lbs and work on a ladder or in tight spaces as required by\u00A0 hardware placement.</p></li></ul><p></p></div><div><p></p></div><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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You\u2019ll be the face of ThredUp\u2019s Whatnot live shows, selling secondhand fashion and representing the ThredUp brand on camera from inside our distribution center, surrounded by real inventory. You\u2019ll pull pieces, bring their stories to life, and turn viewers into buyers in real time. This isn\u2019t a script you read. It\u2019s an entertaining, interactive show where customers can discover and shop ThredUp\u2019s unique inventory. In This Role You'll Get To. Host live shows on Whatnot and other live selling platforms, sourced and selected directly by ThredUp. Pull and prepare pieces before each show; know the brand, size, condition, and price before the live show. Show each piece clearly: fabric, fit, flaws, styling ideas. Run the pace of the show; keep energy up, keep product moving, keep viewers watching. Answer viewer questions in real time and respond to chat throughout the stream. Track what sells and flag trends back to the product and merchandising teams; what moved fast, what didn't, what viewers asked for. What We're Looking For. Comfortable on camera for 2+ hour shifts, sustained energy the whole time. Preference for background in content creation or performance (live selling on Whatnot, strong on-camera performer with or theater, dance, improv/comedy, or similar performance based environments ). Interest in and passion for fashion, secondhand, and sustainability. Real product knowledge in fashion: brands, fabrics, fit, how to spot quality secondhand pieces. Quick on your feet: you can handle questions, respond to comments, and keep a show moving. Comfortable in a warehouse environment: on your feet, handling inventory, moving at a fast pace. Experience with technology, AI workflows, and data analysis. Compensation. Compensation will consist of an hourly rate, plus a 2% commission on the net sales of items sold during live shows. For example, if a 2-hour live show drives $5,000 in sales, the host earns 2% commission ($100 or an extra $50 per hour). Performance-based schedule growth: more shows and higher commissions slots as you ramp. Schedule. Able to commute to ThredUp\u2019s Suwanee, GA distribution center. Flexible shift structure: shows are scheduled based on peak viewer traffic, with morning, midday, evening, and weekend start times available. Expect 2-3 shows per week to start, with more added as we ramp the program. This role is structured as an independent contractor engagement with ThredUp Inc. and is not an employee position. The contractor will be responsible for managing their own taxes, insurance, and other obligations associated with independent contractor status. Independent contractors are not eligible for ThredUp employee benefits. What We Offer. At ThredUp, we value infinite learning. We also believe that each person should help drive the business. As a member of the thredUP team, you\u2019ll be encouraged to speakUP, think big, ask questions and seek the truth, and help influence outcomes for our business and customers. You\u2019ll have the opportunity to work with passionate and supportive team members who encourage new ideas, feedback and collaboration. We have a talented leadership team that encourages transparency and they will support you in maximizing your experience and impact. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. 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Preference for background in content creation or performance (live selling on Whatnot, strong on-camera performer with or theater, dance, improv/comedy, or similar performance based environments ). Interest in and passion for fashion, secondhand, and sustainability. Experience with technology, AI workflows, and data analysis. You\u2019ll have the opportunity to work with passionate and supportive team members who encourage new ideas, feedback and collaboration. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Show each piece clearly: fabric, fit, flaws, styling ideas. Answer viewer questions in real time and respond to chat throughout the stream. Real product knowledge in fashion: brands, fabrics, fit, how to spot quality secondhand pieces. Quick on your feet: you can handle questions, respond to comments, and keep a show moving. 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You\u2019ll pull pieces, bring their stories to life, and turn viewers into buyers in real time. This isn\u2019t a script you read. It\u2019s an entertaining, interactive show where customers can discover and shop ThredUp\u2019s unique inventory.</p><br /><p style=\"color:!important\"><b><span style=\"font-size:inherit\">In This Role You'll Get To</span></b></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Host live shows on Whatnot and other live selling platforms, sourced and selected\u00A0directly by ThredUp.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Pull and prepare pieces before each show;\u00A0know the brand, size, condition, and price before the live show.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Show each piece clearly: fabric, fit, flaws, styling ideas.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Run the pace of the show; keep energy up, keep product moving, keep viewers watching.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Answer viewer questions in real time and respond to chat throughout the stream.</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Track what sells and flag trends back to the product and merchandising teams; what moved fast, what didn't, what viewers asked for.</span></li></ul><h2 style=\"color:!important\"></h2><p style=\"color:!important\"><b><span style=\"font-size:inherit\">What We're Looking For</span></b></p><ul><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable on camera for 2+ hour shifts, sustained energy the whole time</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Preference for background in content creation or performance (live selling on Whatnot, strong on-camera performer with or theater, dance, improv/comedy, or similar performance based environments )</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Interest in and passion for fashion, secondhand, and sustainability</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Real product knowledge in fashion: brands, fabrics, fit, how to spot quality secondhand pieces</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Quick on your feet: you can handle questions, respond to comments, and keep a show moving</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Comfortable in a warehouse environment: on your feet, handling inventory, moving at a fast pace</span></li><li style=\"color:#000000 !important\"><span style=\"color:#000000\">Experience with technology, AI workflows, and data analysis</span></li></ul><h2 style=\"color:!important\"></h2><p style=\"color:!important\"><b><span style=\"font-size:inherit\">Compensation</span></b></p><ul><li>Compensation will consist of an hourly rate, plus a 2% commission on the net sales of items sold during live shows. For example, if a 2-hour live show drives $5,000 in sales, the host earns 2% commission ($100 or an extra $50 per hour).</li><li><span style=\"font-size:inherit\">Performance-based schedule growth: more shows and higher commissions slots as you ramp</span></li></ul><br /><p style=\"color:!important\"><b><span style=\"font-size:inherit\">Schedule</span></b></p><ul><li><span style=\"font-size:inherit\">Able to commute to ThredUp\u2019s Suwanee, GA distribution center</span></li><li><span style=\"font-size:inherit\">Flexible shift structure: shows are scheduled based on peak viewer traffic, with morning, midday, evening, and weekend start times available</span></li><li><span style=\"font-size:inherit\">Expect 2-3 shows per week to start, with more added as we ramp the program</span></li></ul><br /><p style=\"color:!important\"><i><span style=\"font-size:inherit\">This role is structured as an independent contractor engagement with ThredUp Inc. and is not an employee position. The contractor will be responsible for managing their own taxes, insurance, and other obligations associated with independent contractor status. Independent contractors are not eligible for ThredUp employee benefits.</span></i></p><br /><p><b>What We Offer:</b><br /><span>At ThredUp, we value<span>\u00A0</span></span><b>infinite learning</b><span>. We also believe that each person should help drive the business. As a member of the thredUP team, you\u2019ll be encouraged to<span>\u00A0</span></span><b>speakUP</b><span>,<span>\u00A0</span></span><b>think big</b><span>, ask questions and<span>\u00A0</span></span><b>seek the truth</b><span>, and help<span>\u00A0</span></span><b>influence outcomes</b><span><span>\u00A0</span>for our business and customers. You\u2019ll have the opportunity to work with passionate and supportive team members who encourage new ideas, feedback and collaboration. We have a talented leadership team that encourages<span>\u00A0</span></span><b>transparency</b><span><span>\u00A0</span>and they will support you in maximizing your experience and impact. </span></p><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b><br /><span>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. 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I-35E Lancaster, TX 75134","locationName":"Lancaster, TX","jobPostingSiteId":"External","isTranslated":false,"ml_language_fullform":"english","hasPrimaryInternalQuestionnaire":"yes","cmsJobId":"JOB_POSTING-3-5197","applyUrl":"","emb_complete_desc":"jobtitle: Ops Trainer (Variable), jobtype: Full time, joblocation: Lancaster, Texas, United States of America About ThredUp. ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022. Operations Trainer Schedule. As an Ops Trainer, you'll enjoy a flexible work schedule designed to. support your work-life balance! While you'll have a primary shift, we'll. work with you to accommodate your availability and preferences whenever. possible. To help you plan ahead, your Training Manager will provide your. schedule at least three weeks in advance. Flexibility to work on an. additional shift may be needed to support new hire onboarding, meet. operational demands, and ensure a full 40-hour work week. We believe this. approach provides a predictable schedule while also allowing us to respond. to the ever-changing needs of our business. How You Will Make An Impact. The Ops Trainer understands all training materials, conducts training in. multiple areas as needed, coaches new team members, initiates. cross-training with guidance from leadership, and trains team members on. new processes while reinforcing safe work practices. The Ops Trainer also. plays an active role in partnering with the Training Manager to assess. training needs and suggest new learning solutions. You will thrive in this. position if you are open to giving and receiving constructive feedback and. committed to training team members and setting them up for success in their. role. In This Role You\u2019ll Get To. - Welcome new team members, establish rapport, and introduce ThredUp\u2019s. culture, work environment and team. - Drive engagement and retention of team members through delivering. effective and innovative training processes. - Administer on-station, classroom, quality, and safety training to new. and existing team members. - Facilitate all training content and initiatives provided by the. Operations Training Team and partner to recommend effective, engaging. learning solutions. - Establish strong partnerships with Ops leaders across all shifts,. supporting the training needs of all teams in the DC. - Act as a go-to expert, consistently follow-up with trainee(s), answering. questions and building rapport. - Assess and monitor the performance results on all trainees, providing. coaching and ongoing feedback to improve performance. - Work with the Training Manager to determine daily/weekly training. schedules across all shifts. What We\u2019re Looking For. - Solid understanding of ThredUp quality standards and operations. processes (internal only). - Strong communicator and facilitator with strong written, verbal and. interpersonal communication skills. - Flexibility in work schedule, open to supporting team members across. multiple shifts depending on the needs of the business. - Demonstrates effective organizational skills. - Enthusiastic about the development and training of all team members. - Experience giving and receiving constructive feedback and proactively. following-up with team members, peers, and leaders. - Role models good, independent judgment and operates with minimal. supervision. - Ability to create and maintain professional connections with team. members. - Keep business and customer information confidential. - Able to stand or walk for an entire shift (8-12 hours per day) as well. as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled. clothing racks weighing up to 150lbs. *To be eligible: Applicants with personal relationships such as family. members, romantic partners, or others in their household within the. Distribution Center must disclose them to their manager during the. application process so any potential conflicts of interest can be evaluated. prior to the interview process.*. This role is not eligible for visa sponsorship. What We Offer. Consistent, set schedule! Competitive pay (we leverage market data). Employee stock purchase plan. PTO + paid holidays. Medical, dental, vision, 401k, life and disability insurance offered. We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. We believe diversity, inclusion and belonging is key for our team. At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response. Before you go, our legal team wants you to know. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.","ml_Description":"support your work-life balance! work with you to accommodate your availability and preferences whenever. Flexibility to work on an. operational demands, and ensure a full 40-hour work week. The Ops Trainer understands all training materials, conducts training in. multiple areas as needed, coaches new team members, initiates. cross-training with guidance from leadership, and trains team members on. plays an active role in partnering with the Training Manager to assess. training needs and suggest new learning solutions. position if you are open to giving and receiving constructive feedback and. committed to training team members and setting them up for success in their. Drive engagement and retention of team members through delivering. Administer on-station, classroom, quality, and safety training to new. Facilitate all training content and initiatives provided by the. Operations Training Team and partner to recommend effective, engaging. Establish strong partnerships with Ops leaders across all shifts,. supporting the training needs of all teams in the DC. - Act as a go-to expert, consistently follow-up with trainee(s), answering. Assess and monitor the performance results on all trainees, providing. coaching and ongoing feedback to improve performance. - Work with the Training Manager to determine daily/weekly training. Solid understanding of ThredUp quality standards and operations. Strong communicator and facilitator with strong written, verbal and. interpersonal communication skills. - Demonstrates effective organizational skills. - Experience giving and receiving constructive feedback and proactively. following-up with team members, peers, and leaders. - Role models good, independent judgment and operates with minimal. Ability to create and maintain professional connections with team. Keep business and customer information confidential. - Able to stand or walk for an entire shift (8-12 hours per day) as well. as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled. clothing racks weighing up to 150lbs. * To be eligible: Applicants with personal relationships such as family. application process so any potential conflicts of interest can be evaluated. You must be at least 18 years old and have basic English literacy skills. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. ","externalApply":false,"cityState":"Lancaster, Texas","country":"United States of America","postalCode":"75134","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1663","standardisedCity":"Lancaster","locationAccuracyLevel":"address","jobFamily":"Ops Management","externalTracking":false,"SupervisoryOrg":"Flex and Support Roles (Dana Stimson)","visibilityType":"External","longitude":"-96.8202937","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-96.8202937,"lat":32.6390616},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"JC71","stateCountry":"Texas, United States of America","jobId":"1663","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"JC71","topic":"Intg.JobPull.GeoLocation","CompensationGrade":"General Compensation Package","ReplacementFor":"Monique Duke","titlenew":"Ops Trainer (Variable)","primaryLocaleCategory":"Operations DC","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><b>Operations Trainer Schedule</b></p><p>As an Ops Trainer, you'll enjoy a flexible work schedule designed to<br />support your work-life balance! While you'll have a primary shift, we'll<br />work with you to accommodate your availability and preferences whenever<br />possible. To help you plan ahead, your Training Manager will provide your<br />schedule at least three weeks in advance. Flexibility to work on an<br />additional shift may be needed to support new hire onboarding, meet<br />operational demands, and ensure a full 40-hour work week. We believe this<br />approach provides a predictable schedule while also allowing us to respond<br />to the ever-changing needs of our business.</p><p></p><p><b>How You Will Make An Impact</b></p><p>The Ops Trainer understands all training materials, conducts training in<br />multiple areas as needed, coaches new team members, initiates<br />cross-training with guidance from leadership, and trains team members on<br />new processes while reinforcing safe work practices. The Ops Trainer also<br />plays an active role in partnering with the Training Manager to assess<br />training needs and suggest new learning solutions. You will thrive in this<br />position if you are open to giving and receiving constructive feedback and<br />committed to training team members and setting them up for success in their<br />role.</p><p></p><p><b>In This Role You\u2019ll Get To:</b></p><p>- Welcome new team members, establish rapport, and introduce ThredUp\u2019s<br />culture, work environment and team.<br />- Drive engagement and retention of team members through delivering<br />effective and innovative training processes.<br />- Administer on-station, classroom, quality, and safety training to new<br />and existing team members.<br />- Facilitate all training content and initiatives provided by the<br />Operations Training Team and partner to recommend effective, engaging<br />learning solutions.<br />- Establish strong partnerships with Ops leaders across all shifts,<br />supporting the training needs of all teams in the <span>DC</span>.<br />- Act as a go-to expert, consistently follow-up with trainee(s), answering<br />questions and building rapport.<br />- Assess and monitor the performance results on all trainees, providing<br />coaching and ongoing feedback to improve performance.<br />- Work with the Training Manager to determine daily/weekly training<br />schedules across all shifts.</p><p></p><p><b>What We\u2019re Looking For:</b></p><p>- Solid understanding of ThredUp quality standards and operations<br />processes (internal only).<br />- Strong communicator and facilitator with strong written, verbal and<br />interpersonal communication skills.<br />- Flexibility in work schedule, open to supporting team members across<br />multiple shifts depending on the needs of the business.<br />- Demonstrates effective organizational skills.<br />- Enthusiastic about the development and training of all team members.<br />- Experience giving and receiving constructive feedback and proactively<br />following-up with team members, peers, and leaders.<br />- Role models good, independent judgment and operates with minimal<br />supervision.<br />- Ability to create and maintain professional connections with team<br />members.<br />- Keep business and customer information confidential.<br />- Able to stand or walk for an entire shift (8-12 hours per day) as well<br />as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled<br />clothing racks weighing up to 150lbs.</p><p></p><p>*<span><b>To be eligible:</b> Applicants with personal relationships such as family</span><br /><span>members, romantic partners, or others in their household within the</span><br /><span>Distribution Center must disclose them to their manager during the</span><br /><span>application process so any potential conflicts of interest can be evaluated</span><br /><span>prior to the interview process.</span>*</p><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.</p><p></p><p><b>Before you go, our legal team wants you to know...</b>You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7-year background check.</p>","cityStateZipCode":"Lancaster, Texas, 75134","locale":"en_US","title":"Ops Trainer (Variable)","jobSeqNo":"THRTHRUS1663EXTERNALENUS","postedDate":"2026-09-22T00:00:00.000+0000","postingStatus":"OPEN","ml_highlight":"Become part of our team as an Ops Trainer, supporting the development and training of team members through effective onboarding and ongoing coaching. You will facilitate training across multiple areas, reinforce safe work practices, and collaborate with leadership. 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