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You will be an active and visible member of the Operations Leadership team and will work closely with leaders to engage and develop 500+ team members. You will thrive in this role if you like combining your business acumen and HR experience while maintaining a high sense of curiosity and sense of humor. You are relationship-focused, business savvy, and can get into the weeds when needed, without losing sight of the bigger picture. You approach decisions with fairness, consistency, and good judgment. You are steady in ambiguity, not easily swayed or reactive, and you balance empathy with accountability and know when to listen, when to advise, and when to challenge. Influence Without Authority: Serve as a trusted consultant for leaders and team members, offering guidance on company values, programs (including benefits, pay, and salary), and policies to ensure consistent and timely application. 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About ThredUp
ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.
Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.
How You Will Make an Impact
As the Sr. People Business Partner for our Operations team, you will serve as a trusted People leader in a large, fast-paced distribution center environment. This role is critical to the long-term success and stability of our Suwanee, GA facility. You will be an active and visible member of the Operations Leadership team and will work closely with leaders to engage and develop 500+ team members.\u00A0 You will thrive in this role if you like combining your business acumen and HR experience while maintaining a high sense of curiosity and sense of humor. \u00A0
You are relationship-focused, business savvy, and can get into the weeds when needed, without losing sight of the bigger picture. You approach decisions with fairness, consistency, and good judgment. You are steady in ambiguity, not easily swayed or reactive, and you balance empathy with accountability and know when to listen, when to advise, and when to challenge.
While our distribution center may be open 24/7 - you may have to flex your schedule from time to time based on the needs of the business to be a true business partner. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ThredUp operations humming.
In This Role, You\u2019ll Get To
Influence Without Authority: Serve as a trusted consultant for leaders and team members, offering guidance on company values, programs (including benefits, pay, and salary), and policies to ensure consistent and timely application.
Build Relationships: Foster strong partnerships with business leaders, key stakeholders, and colleagues across the People Team, driving collaboration and alignment on impactful initiatives.
Navigate change with confidence: Quickly establish credibility with a seasoned leadership team by demonstrating consistency, follow-through, and a deep understanding of the operational realities of a high-volume distribution center.
Earn trust through presence and execution: Invest time on the floor, listen deeply to leaders and team members, and translate insights into practical, visible actions that support the business.
Drive Retention: Lead retention strategies alongside Operations leadership and collaborate with other People leaders to share and implement best practices.
Coach and Develop: Provide thoughtful coaching to leaders, helping them assess talent objectively and support the growth of their teams within the distribution center.
Solve Proactively: Identify People-related challenges, collaborate with the peers, the VP, People, Operations\u00A0 and Operations leaders to develop strategic solutions, and implement effective action plans.
Lead with Trust: Establish credibility with stakeholders through responsiveness, sound counsel, and a commitment to accessibility.
Communicate People-related procedures, programs, and benefits while ensuring compliance with federal, state, and local employment laws.
Guide leaders through complex employee relations matters, including conducting internal investigations, audits, and the corrective action process, while ensuring consistent and fair outcomes.
Partner with Operations leadership to oversee performance management, providing support in developing high-performing teams.
Support leadership development through stretch assignments and continuous talent-building initiatives.
Complete People-related administrative tasks as needed, such as managing HR metrics, workers\u2019 compensation claims, and ensuring safety and OSHA compliance.
What We\u2019re Looking For:
Masterful Relationship Builder: Outstanding interpersonal skills and the ability to build trust across all levels, from leaders to individual contributors and hourly team members.
Grounded Adviser: leverage experience to challenge assumptions and remain steady under pressure and ambiguity.\u00A0
HR Expertise: 5+ years of human resources experience at a business partner level or above, ideally in a high-volume or operations-focused environment, with a focus on enhancing employee engagement and retention.
Employee Relations Leader: Proven success in managing employee relations in a fast-paced, high-volume operations environment.
Confidential and Adaptable: Ability to navigate sensitive situations with discretion, work independently under pressure, and thrive amid ambiguity.
Developer of Talent: Experience coaching hourly employees and first-level supervisors, fostering leadership development and succession planning.
Track Record of Success: A history of professional growth and leadership, reflecting your commitment to excellence.
This role is not eligible for visa sponsorship.
What We Offer:
Competitive salary (we leverage market data)
Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
Employee stock purchase plan
Flexible PTO (take the time you need) + 13 company holidays
Paid Sabbatical after 3 years of full time employment
Generous paid parental leave for new mothers and fathers
Medical, dental, vision, 401k, life and disability insurance offered
We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth
We believe diversity, inclusion and belonging is key for our team
At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.
If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.
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By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p>As a Team Member in our Distribution Center, you\u2019ll inspect, process, and prepare secondhand clothing for resale.<b> Your mission has two parts:</b></p><p>1. Ensure clothing meets our quality standards</p><p>2. Provide accurate product details<br />\u00A0</p><p><b>What You\u2019ll Do</b></p><ul><li><p>Open and unpack bags of gently used clothing from customers</p></li><li><p>Conduct quality checks on each garment</p></li><li><p>Use a USB scanner and iPad app with step-by-step prompts</p></li><li><p>Record details such as brand, size, gender, category, and condition</p></li><li><p>Photograph tags to capture product information</p></li></ul><p></p><p><b>What This Role Requires</b></p><ul><li><p><b>On-Your-Feet Work: </b>Stationary standing your entire 10-12 hour shift, bending, lifting up to 30 lbs, and moving racks up to 150 lbs throughout your shift.</p></li><li><p><b>Performance: </b>Achieving goals in a fast-paced, metrics-driven environment.</p></li><li><p><b>Willingness to Learn: </b>Show up ready to learn\u2014our structured training program with hands-on support in your first weeks will teach you everything you need to succeed.</p></li><li><p><b>Tech Comfort: </b>Comfortable using tablets, scanners, and basic apps.</p></li><li><p><b>Adaptability: </b>Adjusting easily to change and shifting priorities.</p></li><li><p><b>Reliability:</b> Maintaining consistent attendance, on-time arrival, and teamwork.</p></li><li><p><b>Focus & Positivity: </b>Bring attention to detail, speed, and an upbeat attitude to every shift.<br />\u00A0</p></li></ul><p><b>PM Shift Hours: </b>Monday-Thursday @ 3pm-1:30am<br />\u00A0</p><p><b>Why You\u2019ll Love Working Here</b></p><ul><li><p><b>Starting Pay:</b>\u00A0 $18/hr for PM shift ($17 base + $1 differential). <i>Pay is based on shift worked and shift differentials may change.</i></p></li><li><p><b>Weekly Pay: </b>Every Friday is FriYAY.</p></li><li><p><b>Pay For Performance: </b>Consistently hitting or exceeding specific performance metrics can directly increase your pay, with the opportunity to earn up to an additional $0.50 per hour each quarter.</p></li><li><p><b>Day 1 Benefits: </b>Medical, dental, vision, pet insurance, employee assistance programs, employee stock purchase plan, etc.</p></li><li><p><b>Work-Life Balance: </b> You start earning PTO and sick time on day 1, and paid time off for your ThredUp anniversary.</p></li><li><p><b>Predictable Schedules: </b>Our shift times are consistent so you know what to expect.</p></li><li><p><b>Optional Overtime: </b>Is available at certain times of the year.\u00A0</p></li><li><p><b>Music-Friendly Shifts: </b>Headphones (bone conductor) allowed at most stations\u2014work to your own playlist.</p></li><li><p><b>Casual & Fun Environment: </b>This isn\u2019t your typical warehouse\u2014no forklifts, hard hats, or steel-toe boots. Just a relaxed dress code, great teammates, and a lively vibe.</p></li><li><p><b>Air-conditioned Distribution Centers: </b>Stay cool while you work.</p></li><li><p><b>Growth Opportunities: </b>We reward and recognize top performers with swag, promotions, and higher pay.</p></li><li><p><b>Employee Discount: </b>Extra savings on already affordable styles.</p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p><b>About the role</b></p><p>The Distribution Center Equipment Technician will be responsible for repairing and making improvements to the equipment in our distribution center. Technician will also partner with distribution center leadership to keep equipment downtime and errors to a minimum and assist with photo studio modifications and build-outs.</p><p><br /><b>In This Role You'll Get To:</b></p><ul><li><p>Support the operation and preventative maintenance of garment on hanger conveyors, powered roller conveyor and carousel storage systems</p></li><li><p>Perform debug and fault recovery on all material handling systems</p></li><li><p>Fabricate, install, and maintain photography and inspection workstations as required</p></li><li><p>Schedule and perform regular maintenance, cleaning, and repairs on all process equipment</p></li><li><p>Upgrade equipment when necessary to ensure optimal performance</p></li><li><p>Document all machine maintenance activities and communicate with other staff</p></li><li><p>Experienced in the operations and repair of material handling equipment</p></li><li><p>Instruct operators in the use and care of equipment</p></li><li><p>Provide training to operators on equipment operations and safety</p></li><li><p>Continuously monitor all operations and processes to prevent and correct equipment malfunctions</p></li><li><p>Observes safety and security procedures; reports potentially unsafe conditions</p></li><li><p>Performs other work-related duties as assigned</p></li><li><p>Available for up to 10% travel to thredUP\u2019s distribution centers located across the US.</p></li></ul><p></p><p></p><p><b>What We're Looking For:</b></p><ul><li><p>Demonstrated proficiency in supporting electrical and mechanical systems</p></li><li><p>General mechanical assembly and fabrication experience</p></li><li><p>Proficiency with MS Office applications</p></li><li><p>Strong multi-tasking skills</p></li><li><p>Completes several concurrent tasks in an efficient and accurate manner</p></li><li><p>Strong verbal and written communication skills</p></li><li><p>Must be able to support a three shift operation</p></li><li><p>Must know how to read and use schematics relating to process equipment</p></li><li><p>Experience working in a fast paced, dynamic environment, with limited supervision</p></li><li><p>Strong attention to detail with excellent prioritization and follow up skills</p></li><li><p>Must rely on extensive experience and judgment to plan and accomplish goals in a variety of tasks</p></li><li><p>Must be a team player and communicate effectively with all levels within the organization</p></li><li><p>Authorized to work in the US</p></li><li><p>Be able to perform basic physical tasks such as lifting 25lbs</p></li></ul><p>This role is not eligible for visa sponsorship.</p><p></p><p><b>What We Offer:</b></p><ul><li>Consistent, set schedule!</li><li>Competitive pay (we leverage market data).\u00A0</li><li>Employee stock purchase plan.\u00A0</li><li>PTO + paid holidays.\u00A0</li><li>Medical, dental, vision, 401k, life and disability insurance offered.\u00A0</li><li>We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make thredUP a success, and Striving for excellence. \u00A0</li></ul><p></p><p><b>We believe diversity, inclusion and belonging is key for our team</b></p><p>At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</p><p></p><p>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email <i><a href=\"mailto:disabilitysupport@thredup.com\" target=\"_blank\"><span>disabilitysupport@thredup.com</span></a></i>\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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