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About ThredUp
ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.
Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.
How You Will Make An Impact
The Ops Trainer understands all training materials, conducts training in multiple areas as needed, coaches new team members, initiates cross-training with guidance from leadership, and trains team members on new processes while reinforcing safe work practices. The Ops Trainer also plays an active role in partnering with the Training Manager to assess training needs and suggest new learning solutions. You will thrive in this position if you are open to giving and receiving constructive feedback and committed to training team members and setting them up for success in their role.
In This Role You\u2019ll Get To:
- Welcome new team members, establish rapport, and introduce ThredUP\u2019s culture, work environment and team.
- Drive engagement and retention of team members through delivering effective and innovative training processes.
- Administer on-station, classroom, quality, and safety training to new and existing team members.
- Facilitate all training content and initiatives provided by the Operations Training Team and partner to recommend effective, engaging learning solutions.
- Act as a go-to expert, consistently follow-up with trainee(s), answering questions and building rapport.
- Assess and monitor the performance results on all trainees, providing coaching and ongoing feedback to improve performance.
- Work with the Training Manager to determine daily/weekly training schedules.
What We\u2019re Looking For:
- Solid understanding of thredUP quality standards and operations processes (internal only).
- Strong communicator and facilitator with strong written, verbal and interpersonal communication skills.
- Demonstrates effective organizational skills.
- Enthusiastic about the development and training of all team members.
- Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders.
- Role models good, independent judgment and operates with minimal supervision.
- Ability to create and maintain professional connections with team members.
- Keep business and customer information confidential.
- Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.
*To be eligible: Applicants with personal relationships such as family
members, romantic partners, or others in their household within the
Distribution Center must disclose them to their manager during the
application process so any potential conflicts of interest can be evaluated
prior to the interview process.*
This role is not eligible for visa sponsorship.
What We Offer:
Competitive pay (we leverage market data).\u00A0
Employee stock purchase plan.\u00A0
PTO + paid holidays.\u00A0
Medical, dental, vision, 401k, life and disability insurance offered.\u00A0
We live by our DOTS Values of Delivering an exceptional customer experience, Openly giving and receiving feedback, Teaming up to make ThredUp a success, and Striving for excellence. \u00A0
We believe diversity, inclusion and belonging is key for our team
At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.
If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@thredup.com\u00A0the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.
Before you go, our legal team wants you to know...You must be at least 18 years old and have basic English literacy skills. Employment with ThredUp is contingent on each candidate passing a 7-year background check.
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","externalApply":false,"cityState":"Suwanee, Georgia","country":"United States of America","postalCode":"30024","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1304","standardisedCity":"Suwanee","locationAccuracyLevel":"address","jobFamily":"Business Partner","externalTracking":false,"SupervisoryOrg":"People (Crystal Ball)","visibilityType":"External","longitude":"-84.0204206","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-84.0204206,"lat":34.0439618},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"8205.P4","stateCountry":"Georgia, United States of America","jobId":"1304","updatedByOfflineProcessing":true,"refNum":"THRTHRUS","profileId":"8205.P4","jobUpdated":"2026-05-02T05:30:20.310Z","topic":"Intg.JobPull.GeoLocation","userType":"external","CompensationGrade":"General Compensation Package","ReplacementFor":"Latisha Rodgers (Terminated)","titlenew":"Sr People Business Partner","primaryLocaleCategory":"People","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.</span></p><p></p><p><b>How You Will Make an Impact</b></p><p><span>As the </span>Sr. People Business Partner<span> for our Operations team, you will serve as a trusted People leader in a large, fast-paced distribution center environment. This role is critical to the long-term success and stability of our Suwanee, GA facility. You will be an active and visible member of the Operations Leadership team and will work closely with leaders to engage and develop 500+ team members.\u00A0 You will thrive in this role if you like combining your business acumen and HR experience while maintaining a high sense of curiosity and sense of humor. \u00A0</span></p><p><span>You are relationship-focused, business savvy, and can get into the weeds when needed, without losing sight of the bigger picture. You approach decisions with fairness, consistency, and good judgment. You are steady in ambiguity, not easily swayed or reactive, and you balance empathy with accountability and know when to listen, when to advise, and when to challenge.</span></p><p><span>While our distribution center may be open 24/7 - you may have to flex your schedule from time to time based on the needs of the business to be a true business partner. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ThredUp operations humming.</span></p><p></p><p><b>In This Role, You\u2019ll Get To</b></p><ul><li><p><span>Influence Without Authority: Serve as a trusted consultant for leaders and team members, offering guidance on company values, programs (including benefits, pay, and salary), and policies to ensure consistent and timely application.</span></p></li><li><p><span>Build Relationships: Foster strong partnerships with business leaders, key stakeholders, and colleagues across the People Team, driving collaboration and alignment on impactful initiatives.</span></p></li><li><p><span>Navigate change with confidence: Quickly establish credibility with a seasoned leadership team by demonstrating consistency, follow-through, and a deep understanding of the operational realities of a high-volume distribution center.</span></p></li><li><p><span>Earn trust through presence and execution: Invest time on the floor, listen deeply to leaders and team members, and translate insights into practical, visible actions that support the business.</span></p></li><li><p><span>Drive Retention: Lead retention strategies alongside Operations leadership and collaborate with other People leaders to share and implement best practices.</span></p></li><li><p><span>Coach and Develop: Provide thoughtful coaching to leaders, helping them assess talent objectively and support the growth of their teams within the distribution center.</span></p></li><li><p><span>Solve Proactively: Identify People-related challenges, collaborate with the peers, the VP, People, Operations\u00A0 and Operations leaders to develop strategic solutions, and implement effective action plans.</span></p></li><li><p><span>Lead with Trust: Establish credibility with stakeholders through responsiveness, sound counsel, and a commitment to accessibility.</span></p></li><li><p><span>Communicate People-related procedures, programs, and benefits while ensuring compliance with federal, state, and local employment laws.</span></p></li><li><p><span>Guide leaders through complex employee relations matters, including conducting internal investigations, audits, and the corrective action process, while ensuring consistent and fair outcomes.</span></p></li><li><p><span>Partner with Operations leadership to oversee performance management, providing support in developing high-performing teams.</span></p></li><li><p><span>Support leadership development through stretch assignments and continuous talent-building initiatives.</span></p></li><li><p><span>Complete People-related administrative tasks as needed, such as managing HR metrics, workers\u2019 compensation claims, and ensuring safety and OSHA compliance.</span></p></li></ul><p></p><p><b>What We\u2019re Looking For:</b></p><ul><li><p><span>Masterful Relationship Builder: Outstanding interpersonal skills and the ability to build trust across all levels, from leaders to individual contributors and hourly team members.</span></p></li><li><p><span>Grounded Adviser: leverage experience to challenge assumptions and remain steady under pressure and ambiguity.\u00A0</span></p></li><li><p><span>HR Expertise: 5+ years of human resources experience at a business partner level or above, ideally in a high-volume or operations-focused environment, with a focus on enhancing employee engagement and retention.</span></p></li><li><p><span>Employee Relations Leader: Proven success in managing employee relations in a fast-paced, high-volume operations environment.</span></p></li><li><p><span>Confidential and Adaptable: Ability to navigate sensitive situations with discretion, work independently under pressure, and thrive amid ambiguity.</span></p></li><li><p><span>Developer of Talent: Experience coaching hourly employees and first-level supervisors, fostering leadership development and succession 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Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.</span></p><p></p><p><span>If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email </span><i>disabilitysupport@ThredUp.com</i><span> the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. 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Suite 200
Suwanee, GA 30024
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