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","externalApply":false,"cityState":"Suwanee, Georgia","country":"United States of America","postalCode":"30024","hasPrimaryQuestionnaire":"yes","isEverGreenReq":"0","source":"WORKDAY","jobRequisitionId":"1559","standardisedCity":"Suwanee","locationAccuracyLevel":"address","jobFamily":"IT Help Desk","externalTracking":false,"SupervisoryOrg":"Operations (Priscilla Robles)","visibilityType":"External","longitude":"-84.0204206","hiringLastName":"","ats":"WORKDAY","isDerived":false,"latlong":{"lon":-84.0204206,"lat":34.0439618},"workerSubType":"Regular Full Time","secondaryInternalQuestionnaireId":"","JobProfile":"2402.S2","stateCountry":"Georgia, United States of America","jobId":"1559","refNum":"THRTHRUS","profileId":"2402.S2","jobUpdated":"2026-07-07T06:11:30.401Z","topic":"Intg.JobPull.GeoLocation","userType":"external","CompensationGrade":"General Compensation Package","ReplacementFor":"Robby Carlyle (Terminated)","titlenew":"IT Tech Support","primaryLocaleCategory":"IT","description":"<p style=\"text-align:left\"><b>About ThredUp</b></p><p style=\"text-align:left\"><span>ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world&#39;s largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world&#39;s leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday&#39;s WorkLife 50 2023, TIME&#39;s Best Inventions of 2022, and Lattice&#39;s People Success Awards 2022.</span></p><div><p>As an <b>IT Support Technician</b>, you will serve as the primary on-site technical resource for our warehouse\u00A0 operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and\u00A0 networking infrastructure. This role requires a &#34;fixer&#34; mentality\u2014someone who can pivot from debugging a\u00A0 Linux script to performing mechanical repairs on high-end equipment, all while providing exceptional service to\u00A0 our operational teams.</p><p></p><p><b>How You Will Make An Impact</b></p><ul><li><p><b>Ensure Operational Continuity: </b>\u00A0Maintain maximum uptime\u00A0 for warehouse systems by providing rapid\u00A0 response to hardware and software failures.</p></li><li><p><b>Empower Operators: </b>\u00A0Act as a technical bridge, translating\u00A0 complex issues into simple solutions for\u00A0 non-technical staff and DC leadership.</p></li><li><p><b>Continuous Improvement: </b>\u00A0Identify recurring technical\u00A0 bottlenecks and work independently to\u00A0 implement lasting fixes or process improvements.</p></li></ul><p></p><p><b>Key Responsibilities</b></p><ul><li><p><b>Hardware &amp; Mechanical Support: </b>\u00A0Install, configure,\u00A0 and perform physical repairs on desktops,\u00A0 touchscreen monitors, printers, and handheld devices. 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Train warehouse operators on basic troubleshooting to reduce repetitive service\u00A0 requests.</p></li><li><p><b>Data &amp; Quality Assurance: </b>\u00A0Analyze operational data to identify quality trends. 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Day to day you can expect to partner closely with product management, data science, brand marketing, content, research and engineering to develop products within our core marketplace experience.</span></p><p></p><p><b>In this Role You\u2019ll Get To:</b></p><ul><li><p><span>Collaborate with product management partners to refine product strategy &amp; project goals, brainstorm ideas, define customer workflows, prototype interactions, conduct research and launch new products and services</span></p></li><li><p><span>Oversee and provide design deliverables for product initiatives from insight to strategy to launch across native apps and mobile web</span></p></li><li><p><span>Conduct user research to understand user needs and pain points. 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By making it easy to buy and sell secondhand, ThredUp has become one of the world&#39;s largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp\u2019s Resale-as-a-Service, some of the world&#39;s leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.</span></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><span>Recognized on TIME Most Influential Companies of 2023,\u00A0 Digiday&#39;s WorkLife 50 2023, TIME&#39;s Best Inventions of 2022, and Lattice&#39;s People Success Awards 2022.</span></p><div><p>As an <b>IT Support Technician</b>, you will serve as the primary on-site technical resource for our warehouse\u00A0 operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and\u00A0 networking infrastructure. 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Inspiring the world to think secondhand first.ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our prop…
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ThredUp People Team
Recruiting at ThredUp Inc
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How it works

From the first click to the first day

Transparent, fair and without unnecessary hurdles - that's how your application works with us.

1
Send application

Fast and uncomplicated.

2
First feedback

We will get back to you as soon as possible.

3
Get to know

Personal conversation - relaxed and at eye level.

4
Welcome to the team

Contract, onboarding and a team waiting for you.

Frequently asked questions

If something is missing, just write to ThredUp People Team - We will get back to you as soon as possible.

Where is the company located?
Our head office is located at Oakland. The exact address: 969 Broadway, Suite 200, 94607 Oakland .
How many employees does the company have?
We currently have 1001-5000 people working for us - across all departments.
How many positions are currently advertised?
There are currently vacancies at 25 Vacancies . Take a look directly at our job list - you might just find the right one.
Can I also send an unsolicited application?
Yes, even if no suitable position is currently advertised, we are happy to receive unsolicited applications. Just send us your documents - we'll be in touch.
What do I need for my application?
As a rule, a current CV is sufficient to get you started. What exactly is required is stated in the respective job advertisement.
Is remote or hybrid working possible?
That depends on the position. The applicable working model (on-site, hybrid or remote) is stated directly on the job advertisement.
How does the application process work?
After your application, our team will contact you at as soon as possible. This will be followed by one or two interviews, depending on the position - uncomplicated and at eye level.
Do you also offer apprenticeships or internships?
Take a look at our current job advertisements - there you will find all open positions, including apprenticeships and internships. If you have any questions, please contact us directly.