Workplace Experience Specialist

About the position

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact 

The Workplace Experience Specialist will support the team at the Oakland office. This person will focus on creating a top notch workplace experience, ordering supplies as needed, managing the onsite candidate experience, executor (or creator!) for company events, design communication documents that can be used company-wide, and help ensure our Oakland office is an incredible place to work. This person must be highly organized and efficient with a passion for building a world class workplace experience. The ideal candidate thrives in a fast-paced environment where two days are rarely the same. The Workplace Experience Specialist reports to the Senior Director of Talent Development & Workplace Experience. 

In This Role You’ll Get To:

• Create meaningful connections by planning and executing events, volunteer opportunities, and team activities that bring our culture to life and strengthen engagement across Scottsdale, Oakland, and distributed teams.

• Elevate the employee experience by shaping office environments that foster collaboration, productivity, and a sense of belonging, while partnering with IT and other teams to introduce tools that enhance how we work together.

• Lead seamless execution of leadership retreats, company gatherings, team-building events, and on-site visits, ensuring every detail reflects ThredUp’s culture and values.

• Keep employees informed and connected as the main communicator for the Oakland office, sharing updates, announcements, and event details that drive clarity and alignment.

• Oversee day-to-day operations by coordinating with vendors and property management, ensuring facilities, supplies, meals, and services support a smooth workplace experience.

• Manage resources effectively by tracking budgets, handling expenses, and maintaining vendor relationships to deliver high-quality experiences.

• Support People Team initiatives through project contributions, scheduling, and the rollout of new tools that enhance the employee journey.

• Champion culture and belonging by partnering with leaders to design initiatives and spaces that inspire employees and reflect ThredUp’s mission.

What We’re Looking For:

• 5+ years of experience in workplace, office administration, hospitality, or related fields.

• Tech-savvy with advanced knowledge of G Suite

• Bachelor’s degree (or equivalent experience) in Workplace Experience, Facilities Management, Events, or a related field

• Proven experience in office management, employee experience, or event coordination in a fast-paced, creative environment

• Strong project management skills with sharp attention to detail

• Excellent communication and interpersonal skills, both written and verbal

• Highly organized with strong execution and follow-through

• Resourceful and solution-oriented problem solver

• Experience managing budgets and negotiating vendor contracts

• Willingness to travel up to once a month

• Comfortable serving as the face of ThredUp for onsite candidates

At ThredUp, your base pay is one part of your total compensation package. This role pays between $80,000 and $85,000, and your actual base pay will depend on your skills, qualifications, experience, and location.

Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp’s Employee Stock Purchase Plan. Subject to eligibility requirements, you’ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer:

• Collaborative environment with an average of four days in the office each week and flexibility to work remotely on select Fridays.

• Competitive salary (we leverage market data)

• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards

• Employee stock purchase plan

• Flexible PTO (take the time you need) + 13 company holidays

• Paid Sabbatical after 3 years of full time employment

• Generous paid parental leave for new mothers and fathers

• Medical, dental, vision, 401k, life and disability insurance offered

• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Place of work