People Specialist

About the position

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME’s Best Inventions 2024, TIME's Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

About the Role

The HR Generalist plays a key role in supporting employees and leaders across the full employee lifecycle while helping the organization operate compliantly, thoughtfully, and at scale. This role partners closely with employees and managers to deliver a positive employee experience, from onboarding to development to offboarding, while ensuring policies, processes, and practices are clear, consistent, and aligned with ThredUp values.

The HR Generalist serves as a trusted resource for day-to-day people's questions, supports employee relations with sound judgment and care, and contributes to people initiatives that strengthen culture, engagement, and operational effectiveness.

What You’ll Do

Support Employees & Leaders

• Serve as a go-to resource for employees and managers with questions related to policies, benefits, leaves of absence, and people programs
   

• Partner with managers to navigate employee relations matters with consistency, empathy, and sound judgment
   

• Support workplace investigations, disciplinary processes, and terminations in alignment with company policies and employment laws
   

• Help resolve employee concerns in a way that fosters trust and supports a respectful, inclusive work environment
   

People Operations & Compliance

• Administer policies, procedures, and programs related to compensation, benefits, leave, performance management, and training
   

• Maintain accurate employee records and documentation within all applicable systems
   

• Support compliance with federal, state, and local employment laws and regulations
   

• Assist with audits, reporting, and documentation as needed
   

Employee Development

• Assist with onboarding and offboarding to ensure a smooth, welcoming employee experience
   

• Support performance conversations, feedback cycles, and development planning
   

• Contribute to employee recognition, engagement, and learning initiatives
   

Projects & Continuous Improvement

• Participate in People team projects that improve efficiency, clarity, and the employee experience
   

• Identify opportunities to streamline processes and enhance how the People Team services employees and leaders
   

• Stay current on HR best practices, employment law updates, and evolving people operations tools

• Serves as the People Team representative in safety, employee feedback sessions, and engagement team projects

Skills & Abilities

• Ability to understand and align to business goals, operating as both a business advocate and a trusted people parter

• Strong interpersonal and communication skills, with the ability to build trust across all levels of the organization
   

• Sound judgment and discretion when handling sensitive employee matters
   

• Excellent organizational skills and attention to detail
   

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
   

• Working knowledge of employment laws and HR best practices
   

• Proficiency with G Suite, Workday, and ADP, and the ability to quickly learn HRIS and people systems preferred
   

• High level of integrity, professionalism, and confidentiality

Education & Experience

• 1–3 years of experience in an HR Generalist, People Operations, or similar role

This role is not eligible for visa sponsorship.

What We Offer:

• 4-day work week, with Fridays off

• Hybrid work environment: 3 days in the office and 1 day remote each week

• Competitive salary (we leverage market data)

• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards

• Employee stock purchase plan

• Flexible PTO (take the time you need) + 13 company holidays

• Paid Sabbatical after 3 years of full time employment

• Generous paid parental leave for new mothers and fathers

• Medical, dental, vision, 401k, life and disability insurance offered

• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Place of work