Client Success Manager

About the position

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact:

We’re seeking a Client Success Manager to join our fast-growing Resale-as-a-Service (RaaS) team. In this role, you’ll be responsible for managing a portfolio of brand partners and ensuring the ongoing success and growth of their resale programs with ThredUp. From program launch to ongoing execution, you’ll serve as the primary point of contact, owning the client relationship and driving results.

You will take full ownership of the brand relationship from the moment a deal is closed. Your focus will be on nurturing and growing these partnerships by identifying opportunities to optimize performance, expand program reach, and drive participation. A key success metric for this role is increasing customer engagement and clean-out kit volume, ensuring strong supply flow for each brand’s program.

Reporting to the Head of Sales & Business Development, this role is ideal for someone who thrives on building relationships, enjoys working in a dynamic, fast-paced environment, and is passionate about helping brands embrace circularity. We’re looking for a proactive, creative, and organized team player who is passionate about the resale landscape and can communicate effectively with both internal and external stakeholders.

In This Role You'll Get To:

• Own Client Relationships: Serve as the primary point of contact for a growing portfolio of nearly 50 brand partners. Build strong relationships, foster engagement, and ensure a high level of client satisfaction across all interactions.
• Drive Program Success: Oversee the end-to-end execution of partner programs, ensuring alignment on goals, timelines, and deliverables while proactively managing performance and expectations.
• Grow Client Business: Identify opportunities to expand partnerships through upsells, program enhancements, and performance improvements that increase impact and drive measurable results.
• Deliver Insights & Reporting: Share regular reporting and key performance metrics with clients, providing strategic recommendations to help optimize their resale programs.
• Coordinate Internally: Work cross-functionally with Product, Engineering, Marketing, and Operations teams to ensure seamless program execution, resolve issues, and continuously enhance the partner experience.
• Standardize & Scale:  Help develop and refine internal playbooks, processes, and documentation to support the efficient management and growth of client accounts at scale.
• Drive Supply Growth: Collaborate with brand partners to uncover new inventory opportunities, boost Clean Out Kit and Resale Shop participation, and support overall program expansion.

What We’re Looking For

•  5+ years in account management, client success, partnerships, or growth roles, ideally within e-commerce, retail, agencies, or related industries. Experience with marketing and light design is a plus.

• Demonstrated ability to manage a large portfolio (50+ clients), meet deadlines, and keep cross-functional stakeholders aligned and informed.

• Excellent written and verbal communication skills with a relationship-first, service-oriented mindset. You know how to build trust and drive collaboration.

• Comfortable interpreting data to identify trends and opportunities. Proficient in Excel and experienced with CRM tools; bonus points for familiarity with Looker, Clay, or Lemlist.

• Proactive, detail-oriented, and solutions-driven with a passion for improving workflows and scaling programs.

• Enthusiastic about ThredUp’s mission and genuinely interested in sustainability, circularity, and transforming the future of fashion.

• Exceptionally strong organizational, prioritization, and time management skills. You thrive in fast-paced environments and know how to keep moving parts in motion.

At ThredUp, your base pay is one part of your total compensation package. This role pays between $100,000 and $130,000 and your actual base pay will depend on your skills, qualifications, experience, and location.

Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp’s Employee Stock Purchase Plan. Subject to eligibility requirements, you’ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer:

• 4-day work week, with Fridays off

• Hybrid work environment: 3 days in the office and 1 day remote each week

• Competitive salary (we leverage market data)

• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards

• Employee stock purchase plan

• Flexible PTO (take the time you need) + 13 company holidays

• Paid Sabbatical after 3 years of full time employment

• Generous paid parental leave for new mothers and fathers

• Medical, dental, vision, 401k, life and disability insurance offered

• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Place of work